Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo.
Information about an agent involved in the conversation.
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#agent_id
def agent_id() -> ::String
Returns
- (::String) — A user-specified string representing the agent.
#agent_id=
def agent_id=(value) -> ::String
Parameter
- value (::String) — A user-specified string representing the agent.
Returns
- (::String) — A user-specified string representing the agent.
#display_name
def display_name() -> ::String
Returns
- (::String) — The agent's name.
#display_name=
def display_name=(value) -> ::String
Parameter
- value (::String) — The agent's name.
Returns
- (::String) — The agent's name.
#disposition_code
def disposition_code() -> ::String
Returns
- (::String) — A user-provided string indicating the outcome of the agent's segment of the call.
#disposition_code=
def disposition_code=(value) -> ::String
Parameter
- value (::String) — A user-provided string indicating the outcome of the agent's segment of the call.
Returns
- (::String) — A user-provided string indicating the outcome of the agent's segment of the call.
#team
def team() -> ::String
Returns
- (::String) — A user-specified string representing the agent's team.
#team=
def team=(value) -> ::String
Parameter
- value (::String) — A user-specified string representing the agent's team.
Returns
- (::String) — A user-specified string representing the agent's team.