Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation.
An annotation that was generated during the customer and agent interaction.
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#annotation_id
def annotation_id() -> ::String
Returns
- (::String) — The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
#annotation_id=
def annotation_id=(value) -> ::String
Parameter
- value (::String) — The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
Returns
- (::String) — The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
#answer_feedback
def answer_feedback() -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback
Returns
-
(::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback) — The feedback that the customer has about the answer in
data.
#answer_feedback=
def answer_feedback=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback
Parameter
-
value (::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback) — The feedback that the customer has about the answer in
data.
Returns
-
(::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback) — The feedback that the customer has about the answer in
data.
#article_suggestion
def article_suggestion() -> ::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData
Returns
- (::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData) — Agent Assist Article Suggestion data.
#article_suggestion=
def article_suggestion=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData) — Agent Assist Article Suggestion data.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData) — Agent Assist Article Suggestion data.
#create_time
def create_time() -> ::Google::Protobuf::Timestamp
Returns
- (::Google::Protobuf::Timestamp) — The time at which this annotation was created.
#create_time=
def create_time=(value) -> ::Google::Protobuf::Timestamp
Parameter
- value (::Google::Protobuf::Timestamp) — The time at which this annotation was created.
Returns
- (::Google::Protobuf::Timestamp) — The time at which this annotation was created.
#dialogflow_interaction
def dialogflow_interaction() -> ::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData
Returns
- (::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData) — Dialogflow interaction data.
#dialogflow_interaction=
def dialogflow_interaction=(value) -> ::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData) — Dialogflow interaction data.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData) — Dialogflow interaction data.
#end_boundary
def end_boundary() -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Returns
- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation ends, inclusive.
#end_boundary=
def end_boundary=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation ends, inclusive.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation ends, inclusive.
#faq_answer
def faq_answer() -> ::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData
Returns
- (::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData) — Agent Assist FAQ answer data.
#faq_answer=
def faq_answer=(value) -> ::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData) — Agent Assist FAQ answer data.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData) — Agent Assist FAQ answer data.
#smart_compose_suggestion
def smart_compose_suggestion() -> ::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData
Returns
- (::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData) — Agent Assist Smart Compose suggestion data.
#smart_compose_suggestion=
def smart_compose_suggestion=(value) -> ::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData) — Agent Assist Smart Compose suggestion data.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData) — Agent Assist Smart Compose suggestion data.
#smart_reply
def smart_reply() -> ::Google::Cloud::ContactCenterInsights::V1::SmartReplyData
Returns
- (::Google::Cloud::ContactCenterInsights::V1::SmartReplyData) — Agent Assist Smart Reply data.
#smart_reply=
def smart_reply=(value) -> ::Google::Cloud::ContactCenterInsights::V1::SmartReplyData
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::SmartReplyData) — Agent Assist Smart Reply data.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::SmartReplyData) — Agent Assist Smart Reply data.
#start_boundary
def start_boundary() -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Returns
- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation starts, inclusive.
#start_boundary=
def start_boundary=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation starts, inclusive.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation starts, inclusive.