Class HumanAgentHandoffConfig (2.4.0)

Version 2.4.0

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HumanAgentHandoffConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation. Currently, this feature is not general available, please contact Google to get access.

Attributes
Name	Description
live_person_config	google.cloud.dialogflow_v2.types.HumanAgentHandoffConfig.LivePersonConfig Uses LivePerson (https://www.liveperson.com).
salesforce_live_agent_config	google.cloud.dialogflow_v2.types.HumanAgentHandoffConfig.SalesforceLiveAgentConfig Uses Salesforce Live Agent.

Classes

LivePersonConfig

LivePersonConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to LivePerson (https://www.liveperson.com).

SalesforceLiveAgentConfig

SalesforceLiveAgentConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to Salesforce Live Agent. .. attribute:: organization_id

Required. The organization ID of the Salesforce account.

:type: str