CalculateStatsResponse(mapping=None, *, ignore_unknown_fields=False, **kwargs)
The response for calculating conversation statistics.
Attributes
Name | Description |
average_duration |
google.protobuf.duration_pb2.Duration
The average duration of all conversations. The average is calculated using only conversations that have a time duration. |
average_turn_count |
int
The average number of turns per conversation. |
conversation_count |
int
The total number of conversations. |
smart_highlighter_matches |
MutableMapping[str, int]
A map associating each smart highlighter display name with its respective number of matches in the set of conversations. |
custom_highlighter_matches |
MutableMapping[str, int]
A map associating each custom highlighter resource name with its respective number of matches in the set of conversations. |
issue_matches |
MutableMapping[str, int]
A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/
Deprecated, use issue_matches_stats field instead.
|
issue_matches_stats |
MutableMapping[str, google.cloud.contact_center_insights_v1.types.IssueModelLabelStats.IssueStats]
A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/
|
conversation_count_time_series |
google.cloud.contact_center_insights_v1.types.CalculateStatsResponse.TimeSeries
A time series representing the count of conversations created over time that match that requested filter criteria. |
Classes
CustomHighlighterMatchesEntry
CustomHighlighterMatchesEntry(
mapping=None, *, ignore_unknown_fields=False, **kwargs
)
The abstract base class for a message.
Name | Description |
kwargs |
dict
Keys and values corresponding to the fields of the message. |
mapping |
Union[dict,
A dictionary or message to be used to determine the values for this message. |
ignore_unknown_fields |
Optional(bool)
If True, do not raise errors for unknown fields. Only applied if |
IssueMatchesEntry
IssueMatchesEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)
The abstract base class for a message.
Name | Description |
kwargs |
dict
Keys and values corresponding to the fields of the message. |
mapping |
Union[dict,
A dictionary or message to be used to determine the values for this message. |
ignore_unknown_fields |
Optional(bool)
If True, do not raise errors for unknown fields. Only applied if |
IssueMatchesStatsEntry
IssueMatchesStatsEntry(mapping=None, *, ignore_unknown_fields=False, **kwargs)
The abstract base class for a message.
Name | Description |
kwargs |
dict
Keys and values corresponding to the fields of the message. |
mapping |
Union[dict,
A dictionary or message to be used to determine the values for this message. |
ignore_unknown_fields |
Optional(bool)
If True, do not raise errors for unknown fields. Only applied if |
SmartHighlighterMatchesEntry
SmartHighlighterMatchesEntry(
mapping=None, *, ignore_unknown_fields=False, **kwargs
)
The abstract base class for a message.
Name | Description |
kwargs |
dict
Keys and values corresponding to the fields of the message. |
mapping |
Union[dict,
A dictionary or message to be used to determine the values for this message. |
ignore_unknown_fields |
Optional(bool)
If True, do not raise errors for unknown fields. Only applied if |
TimeSeries
TimeSeries(mapping=None, *, ignore_unknown_fields=False, **kwargs)
A time series representing conversations over time.