API documentation for contact_center_insights_v1.types package.
Classes
Analysis
The analysis resource.
AnalysisResult
The result of an analysis.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
AnnotatorSelector
Selector of all available annotators and phrase matchers to run.
AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
ArticleSuggestionData
Agent Assist Article Suggestion data.
BulkAnalyzeConversationsMetadata
The metadata for a bulk analyze conversations operation.
BulkAnalyzeConversationsRequest
The request to analyze conversations in bulk.
BulkAnalyzeConversationsResponse
The response for a bulk analyze conversations operation.
CalculateIssueModelStatsRequest
Request to get statistics of an issue model.
CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
CalculateStatsRequest
The request for calculating conversation statistics.
CalculateStatsResponse
The response for calculating conversation statistics.
CallAnnotation
A piece of metadata that applies to a window of a call.
This message has oneof_ fields (mutually exclusive fields).
For each oneof, at most one member field can be set at the same time.
Setting any member of the oneof automatically clears all other
members.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
Conversation
The conversation resource.
This message has oneof_ fields (mutually exclusive fields).
For each oneof, at most one member field can be set at the same time.
Setting any member of the oneof automatically clears all other
members.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
ConversationDataSource
The conversation source, which is a combination of transcript and audio.
This message has oneof_ fields (mutually exclusive fields).
For each oneof, at most one member field can be set at the same time.
Setting any member of the oneof automatically clears all other
members.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
ConversationLevelSentiment
One channel of conversation-level sentiment data.
ConversationParticipant
The call participant speaking for a given utterance.
This message has oneof_ fields (mutually exclusive fields).
For each oneof, at most one member field can be set at the same time.
Setting any member of the oneof automatically clears all other
members.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
ConversationView
Represents the options for viewing a conversation.
CreateAnalysisOperationMetadata
Metadata for a create analysis operation.
CreateAnalysisRequest
The request to create an analysis.
CreateConversationRequest
Request to create a conversation.
CreateIssueModelMetadata
Metadata for creating an issue model.
CreateIssueModelRequest
The request to create an issue model.
CreatePhraseMatcherRequest
Request to create a phrase matcher.
CreateViewRequest
The request to create a view.
DeleteAnalysisRequest
The request to delete an analysis.
DeleteConversationRequest
The request to delete a conversation.
DeleteIssueModelMetadata
Metadata for deleting an issue model.
DeleteIssueModelRequest
The request to delete an issue model.
DeleteIssueRequest
The request to delete an issue.
DeletePhraseMatcherRequest
The request to delete a phrase matcher.
DeleteViewRequest
The request to delete a view.
DeployIssueModelMetadata
Metadata for deploying an issue model.
DeployIssueModelRequest
The request to deploy an issue model.
DeployIssueModelResponse
The response to deploy an issue model.
DialogflowIntent
The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
DialogflowInteractionData
Dialogflow interaction data.
DialogflowSource
A Dialogflow source of conversation data.
Entity
The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
EntityMentionData
The data for an entity mention annotation. This represents a mention
of an Entity in the conversation.
ExactMatchConfig
Exact match configuration.
ExportInsightsDataMetadata
Metadata for an export insights operation.
ExportInsightsDataRequest
The request to export insights.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
ExportInsightsDataResponse
Response for an export insights operation.
FaqAnswerData
Agent Assist frequently-asked-question answer data.
GcsSource
A Cloud Storage source of conversation data.
GetAnalysisRequest
The request to get an analysis.
GetConversationRequest
The request to get a conversation.
GetIssueModelRequest
The request to get an issue model.
GetIssueRequest
The request to get an issue.
GetPhraseMatcherRequest
The request to get a a phrase matcher.
GetSettingsRequest
The request to get project-level settings.
GetViewRequest
The request to get a view.
HoldData
The data for a hold annotation.
IngestConversationsMetadata
The metadata for an IngestConversations operation.
IngestConversationsRequest
The request to ingest conversations.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
IngestConversationsResponse
The response to an IngestConversations operation.
Intent
The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
IntentMatchData
The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
InterruptionData
The data for an interruption annotation.
Issue
The issue resource.
IssueAssignment
Information about the issue.
IssueMatchData
The data for an issue match annotation.
IssueModel
The issue model resource.
IssueModelLabelStats
Aggregated statistics about an issue model.
IssueModelResult
Issue Modeling result on a conversation.
ListAnalysesRequest
The request to list analyses.
ListAnalysesResponse
The response to list analyses.
ListConversationsRequest
Request to list conversations.
ListConversationsResponse
The response of listing conversations.
ListIssueModelsRequest
Request to list issue models.
ListIssueModelsResponse
The response of listing issue models.
ListIssuesRequest
Request to list issues.
ListIssuesResponse
The response of listing issues.
ListPhraseMatchersRequest
Request to list phrase matchers.
ListPhraseMatchersResponse
The response of listing phrase matchers.
ListViewsRequest
The request to list views.
ListViewsResponse
The response of listing views.
PhraseMatchData
The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
PhraseMatchRule
The data for a phrase match rule.
PhraseMatchRuleConfig
Configuration information of a phrase match rule.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
PhraseMatcher
The phrase matcher resource.
RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
This message has oneof_ fields (mutually exclusive fields).
For each oneof, at most one member field can be set at the same time.
Setting any member of the oneof automatically clears all other
members.
.. _oneof: https://proto-plus-python.readthedocs.io/en/stable/fields.html#oneofs-mutually-exclusive-fields
SentimentData
The data for a sentiment annotation.
Settings
The settings resource.
SilenceData
The data for a silence annotation.
SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
SmartReplyData
Agent Assist Smart Reply data.
UndeployIssueModelMetadata
Metadata for undeploying an issue model.
UndeployIssueModelRequest
The request to undeploy an issue model.
UndeployIssueModelResponse
The response to undeploy an issue model.
UpdateConversationRequest
The request to update a conversation.
UpdateIssueModelRequest
The request to update an issue model.
UpdateIssueRequest
The request to update an issue.
UpdatePhraseMatcherRequest
The request to update a phrase matcher.
UpdateSettingsRequest
The request to update project-level settings.
UpdateViewRequest
The request to update a view.
View
The View resource.