Google Cloud Contact Center Insights V1 Client - Class ContactCenterInsightsClient (1.7.1)

Version 1.7.1

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• 2.1.1
• 2.0.1
• 1.9.5
• 1.8.0
• 1.7.1
• 1.6.2
• 1.5.0
• 1.4.1
• 1.3.0
• 1.2.1
• 1.1.0
• 1.0.3

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ContactCenterInsightsClient.

Service Description: An API that lets users analyze and explore their business conversation data.

This class provides the ability to make remote calls to the backing service through method calls that map to API methods. Sample code to get started:

$contactCenterInsightsClient = new ContactCenterInsightsClient();
try {
    $formattedParent = $contactCenterInsightsClient->locationName('[PROJECT]', '[LOCATION]');
    $filter = 'filter';
    $analysisPercentage = 0.0;
    $operationResponse = $contactCenterInsightsClient->bulkAnalyzeConversations($formattedParent, $filter, $analysisPercentage);
    $operationResponse->pollUntilComplete();
    if ($operationResponse->operationSucceeded()) {
        $result = $operationResponse->getResult();
    // doSomethingWith($result)
    } else {
        $error = $operationResponse->getError();
        // handleError($error)
    }
    // Alternatively:
    // start the operation, keep the operation name, and resume later
    $operationResponse = $contactCenterInsightsClient->bulkAnalyzeConversations($formattedParent, $filter, $analysisPercentage);
    $operationName = $operationResponse->getName();
    // ... do other work
    $newOperationResponse = $contactCenterInsightsClient->resumeOperation($operationName, 'bulkAnalyzeConversations');
    while (!$newOperationResponse->isDone()) {
        // ... do other work
        $newOperationResponse->reload();
    }
    if ($newOperationResponse->operationSucceeded()) {
        $result = $newOperationResponse->getResult();
    // doSomethingWith($result)
    } else {
        $error = $newOperationResponse->getError();
        // handleError($error)
    }
} finally {
    $contactCenterInsightsClient->close();
}

Many parameters require resource names to be formatted in a particular way. To assist with these names, this class includes a format method for each type of name, and additionally a parseName method to extract the individual identifiers contained within formatted names that are returned by the API.

This service has a new (beta) implementation. See Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient to use the new surface.

Namespace

Google \ Cloud \ ContactCenterInsights \ V1

Methods

__construct

Constructor.

Parameters
Name	Description
options	array Optional. Options for configuring the service API wrapper.
↳ apiEndpoint	string The address of the API remote host. May optionally include the port, formatted as "
↳ credentials	string|array|FetchAuthTokenInterface|CredentialsWrapper The credentials to be used by the client to authorize API calls. This option accepts either a path to a credentials file, or a decoded credentials file as a PHP array. Advanced usage: In addition, this option can also accept a pre-constructed Google\Auth\FetchAuthTokenInterface object or Google\ApiCore\CredentialsWrapper object. Note that when one of these objects are provided, any settings in $credentialsConfig will be ignored.
↳ credentialsConfig	array Options used to configure credentials, including auth token caching, for the client. For a full list of supporting configuration options, see Google\ApiCore\CredentialsWrapper::build() .
↳ disableRetries	bool Determines whether or not retries defined by the client configuration should be disabled. Defaults to false.
↳ clientConfig	string|array Client method configuration, including retry settings. This option can be either a path to a JSON file, or a PHP array containing the decoded JSON data. By default this settings points to the default client config file, which is provided in the resources folder.
↳ transport	string|TransportInterface The transport used for executing network requests. May be either the string rest or grpc. Defaults to grpc if gRPC support is detected on the system. Advanced usage: Additionally, it is possible to pass in an already instantiated Google\ApiCore\Transport\TransportInterface object. Note that when this object is provided, any settings in $transportConfig, and any $apiEndpoint setting, will be ignored.
↳ transportConfig	array Configuration options that will be used to construct the transport. Options for each supported transport type should be passed in a key for that transport. For example: $transportConfig = [ 'grpc' => [...], 'rest' => [...], ]; See the Google\ApiCore\Transport\GrpcTransport::build() and Google\ApiCore\Transport\RestTransport::build() methods for the supported options.
↳ clientCertSource	callable A callable which returns the client cert as a string. This can be used to provide a certificate and private key to the transport layer for mTLS.

bulkAnalyzeConversations

Analyzes multiple conversations in a single request.

Parameters
Name	Description
parent	string Required. The parent resource to create analyses in.
filter	string Required. Filter used to select the subset of conversations to analyze.
analysisPercentage	float Required. Percentage of selected conversation to analyze, between [0, 100].
optionalArgs	array Optional.
↳ annotatorSelector	AnnotatorSelector To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Rpc\Status;

/**
 * @param string $formattedParent    The parent resource to create analyses in. Please see
 *                                   {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 * @param string $filter             Filter used to select the subset of conversations to analyze.
 * @param float  $analysisPercentage Percentage of selected conversation to analyze, between
 *                                   [0, 100].
 */
function bulk_analyze_conversations_sample(
    string $formattedParent,
    string $filter,
    float $analysisPercentage
): void {
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->bulkAnalyzeConversations(
            $formattedParent,
            $filter,
            $analysisPercentage
        );
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var BulkAnalyzeConversationsResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');
    $filter = '[FILTER]';
    $analysisPercentage = 0.0;

    bulk_analyze_conversations_sample($formattedParent, $filter, $analysisPercentage);
}

bulkDeleteConversations

Deletes multiple conversations in a single request.

Parameters
Name	Description
parent	string Required. The parent resource to delete conversations from. Format: projects/{project}/locations/{location}
optionalArgs	array Optional.
↳ filter	string Filter used to select the subset of conversations to delete.
↳ maxDeleteCount	int Maximum number of conversations to delete.
↳ force	bool If set to true, all of this conversation's analyses will also be deleted. Otherwise, the request will only succeed if the conversation has no analyses.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource to delete conversations from.
 *                                Format:
 *                                projects/{project}/locations/{location}
 *                                Please see {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function bulk_delete_conversations_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->bulkDeleteConversations($formattedParent);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var BulkDeleteConversationsResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    bulk_delete_conversations_sample($formattedParent);
}

calculateIssueModelStats

Gets an issue model's statistics.

Parameters
Name	Description
issueModel	string Required. The resource name of the issue model to query against.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedIssueModel The resource name of the issue model to query against. Please see
 *                                    {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function calculate_issue_model_stats_sample(string $formattedIssueModel): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var CalculateIssueModelStatsResponse $response */
        $response = $contactCenterInsightsClient->calculateIssueModelStats($formattedIssueModel);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedIssueModel = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    calculate_issue_model_stats_sample($formattedIssueModel);
}

calculateStats

Gets conversation statistics.

Parameters
Name	Description
location	string Required. The location of the conversations.
optionalArgs	array Optional.
↳ filter	string A filter to reduce results to a specific subset. This field is useful for getting statistics about conversations with specific properties.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\CalculateStatsResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\CalculateStatsResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedLocation The location of the conversations. Please see
 *                                  {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function calculate_stats_sample(string $formattedLocation): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var CalculateStatsResponse $response */
        $response = $contactCenterInsightsClient->calculateStats($formattedLocation);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedLocation = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    calculate_stats_sample($formattedLocation);
}

createAnalysis

Creates an analysis. The long running operation is done when the analysis has completed.

Parameters
Name	Description
parent	string Required. The parent resource of the analysis.
analysis	Google\Cloud\ContactCenterInsights\V1\Analysis Required. The analysis to create.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Analysis;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the analysis. Please see
 *                                {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function create_analysis_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $analysis = new Analysis();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->createAnalysis($formattedParent, $analysis);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var Analysis $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    create_analysis_sample($formattedParent);
}

createConversation

Creates a conversation.

Parameters
Name	Description
parent	string Required. The parent resource of the conversation.
conversation	Google\Cloud\ContactCenterInsights\V1\Conversation Required. The conversation resource to create.
optionalArgs	array Optional.
↳ conversationId	string A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;

/**
 * @param string $formattedParent The parent resource of the conversation. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function create_conversation_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $conversation = new Conversation();

    // Call the API and handle any network failures.
    try {
        /** @var Conversation $response */
        $response = $contactCenterInsightsClient->createConversation($formattedParent, $conversation);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    create_conversation_sample($formattedParent);
}

createIssueModel

Creates an issue model.

Parameters
Name	Description
parent	string Required. The parent resource of the issue model.
issueModel	Google\Cloud\ContactCenterInsights\V1\IssueModel Required. The issue model to create.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\IssueModel;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the issue model. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function create_issue_model_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $issueModel = new IssueModel();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->createIssueModel($formattedParent, $issueModel);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var IssueModel $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    create_issue_model_sample($formattedParent);
}

createPhraseMatcher

Creates a phrase matcher.

Parameters
Name	Description
parent	string Required. The parent resource of the phrase matcher. Required. The location to create a phrase matcher for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID>
phraseMatcher	Google\Cloud\ContactCenterInsights\V1\PhraseMatcher Required. The phrase matcher resource to create.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher\PhraseMatcherType;

/**
 * @param string $formattedParent   The parent resource of the phrase matcher. Required. The location
 *                                  to create a phrase matcher for. Format: `projects/<Project
 *                                  ID>/locations/<Location ID>` or `projects/<Project
 *                                  Number>/locations/<Location ID>`
 *                                  Please see {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 * @param int    $phraseMatcherType The type of this phrase matcher.
 */
function create_phrase_matcher_sample(string $formattedParent, int $phraseMatcherType): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $phraseMatcher = (new PhraseMatcher())
        ->setType($phraseMatcherType);

    // Call the API and handle any network failures.
    try {
        /** @var PhraseMatcher $response */
        $response = $contactCenterInsightsClient->createPhraseMatcher($formattedParent, $phraseMatcher);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');
    $phraseMatcherType = PhraseMatcherType::PHRASE_MATCHER_TYPE_UNSPECIFIED;

    create_phrase_matcher_sample($formattedParent, $phraseMatcherType);
}

createView

Creates a view.

Parameters
Name	Description
parent	string Required. The parent resource of the view. Required. The location to create a view for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID>
view	Google\Cloud\ContactCenterInsights\V1\View Required. The view resource to create.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * @param string $formattedParent The parent resource of the view. Required. The location to create
 *                                a view for.
 *                                Format: `projects/<Project ID>/locations/<Location ID>` or
 *                                `projects/<Project Number>/locations/<Location ID>`
 *                                Please see {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function create_view_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $view = new View();

    // Call the API and handle any network failures.
    try {
        /** @var View $response */
        $response = $contactCenterInsightsClient->createView($formattedParent, $view);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    create_view_sample($formattedParent);
}

deleteAnalysis

Deletes an analysis.

Parameters
Name	Description
name	string Required. The name of the analysis to delete.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedName The name of the analysis to delete. Please see
 *                              {@see ContactCenterInsightsClient::analysisName()} for help formatting this field.
 */
function delete_analysis_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteAnalysis($formattedName);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::analysisName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]',
        '[ANALYSIS]'
    );

    delete_analysis_sample($formattedName);
}

deleteConversation

Deletes a conversation.

Parameters
Name	Description
name	string Required. The name of the conversation to delete.
optionalArgs	array Optional.
↳ force	bool If set to true, all of this conversation's analyses will also be deleted. Otherwise, the request will only succeed if the conversation has no analyses.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedName The name of the conversation to delete. Please see
 *                              {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function delete_conversation_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteConversation($formattedName);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    delete_conversation_sample($formattedName);
}

deleteIssue

Deletes an issue.

Parameters
Name	Description
name	string Required. The name of the issue to delete.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedName The name of the issue to delete. Please see
 *                              {@see ContactCenterInsightsClient::issueName()} for help formatting this field.
 */
function delete_issue_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteIssue($formattedName);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]',
        '[ISSUE]'
    );

    delete_issue_sample($formattedName);
}

deleteIssueModel

Deletes an issue model.

Parameters
Name	Description
name	string Required. The name of the issue model to delete.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Rpc\Status;

/**
 * @param string $formattedName The name of the issue model to delete. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function delete_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->deleteIssueModel($formattedName);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            printf('Operation completed successfully.' . PHP_EOL);
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    delete_issue_model_sample($formattedName);
}

deletePhraseMatcher

Deletes a phrase matcher.

Parameters
Name	Description
name	string Required. The name of the phrase matcher to delete.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedName The name of the phrase matcher to delete. Please see
 *                              {@see ContactCenterInsightsClient::phraseMatcherName()} for help formatting this field.
 */
function delete_phrase_matcher_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deletePhraseMatcher($formattedName);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::phraseMatcherName(
        '[PROJECT]',
        '[LOCATION]',
        '[PHRASE_MATCHER]'
    );

    delete_phrase_matcher_sample($formattedName);
}

deleteView

Deletes a view.

Parameters
Name	Description
name	string Required. The name of the view to delete.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedName The name of the view to delete. Please see
 *                              {@see ContactCenterInsightsClient::viewName()} for help formatting this field.
 */
function delete_view_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteView($formattedName);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::viewName('[PROJECT]', '[LOCATION]', '[VIEW]');

    delete_view_sample($formattedName);
}

deployIssueModel

Deploys an issue model. Returns an error if a model is already deployed.

An issue model can only be used in analysis after it has been deployed.

Parameters
Name	Description
name	string Required. The issue model to deploy.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeployIssueModelResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedName The issue model to deploy. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function deploy_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->deployIssueModel($formattedName);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var DeployIssueModelResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    deploy_issue_model_sample($formattedName);
}

exportInsightsData

Export insights data to a destination defined in the request body.

Parameters
Name	Description
parent	string Required. The parent resource to export data from.
optionalArgs	array Optional.
↳ bigQueryDestination	BigQueryDestination Specified if sink is a BigQuery table.
↳ filter	string A filter to reduce results to a specific subset. Useful for exporting conversations with specific properties.
↳ kmsKey	string A fully qualified KMS key name for BigQuery tables protected by CMEK. Format: projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/cryptoKeyVersions/{version}
↳ writeDisposition	int Options for what to do if the destination table already exists. For allowed values, use constants defined on Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataRequest\WriteDisposition
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource to export data from. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function export_insights_data_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->exportInsightsData($formattedParent);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var ExportInsightsDataResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    export_insights_data_sample($formattedParent);
}

getAnalysis

Gets an analysis.

Parameters
Name	Description
name	string Required. The name of the analysis to get.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Analysis

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Analysis;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedName The name of the analysis to get. Please see
 *                              {@see ContactCenterInsightsClient::analysisName()} for help formatting this field.
 */
function get_analysis_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var Analysis $response */
        $response = $contactCenterInsightsClient->getAnalysis($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::analysisName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]',
        '[ANALYSIS]'
    );

    get_analysis_sample($formattedName);
}

getConversation

Gets a conversation.

Parameters
Name	Description
name	string Required. The name of the conversation to get.
optionalArgs	array Optional.
↳ view	int The level of details of the conversation. Default is FULL. For allowed values, use constants defined on Google\Cloud\ContactCenterInsights\V1\ConversationView
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;

/**
 * @param string $formattedName The name of the conversation to get. Please see
 *                              {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function get_conversation_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var Conversation $response */
        $response = $contactCenterInsightsClient->getConversation($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    get_conversation_sample($formattedName);
}

getIssue

Gets an issue.

Parameters
Name	Description
name	string Required. The name of the issue to get.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Issue

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Issue;

/**
 * @param string $formattedName The name of the issue to get. Please see
 *                              {@see ContactCenterInsightsClient::issueName()} for help formatting this field.
 */
function get_issue_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var Issue $response */
        $response = $contactCenterInsightsClient->getIssue($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]',
        '[ISSUE]'
    );

    get_issue_sample($formattedName);
}

getIssueModel

Gets an issue model.

Parameters
Name	Description
name	string Required. The name of the issue model to get.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueModel

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\IssueModel;

/**
 * @param string $formattedName The name of the issue model to get. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function get_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var IssueModel $response */
        $response = $contactCenterInsightsClient->getIssueModel($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    get_issue_model_sample($formattedName);
}

getPhraseMatcher

Gets a phrase matcher.

Parameters
Name	Description
name	string Required. The name of the phrase matcher to get.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;

/**
 * @param string $formattedName The name of the phrase matcher to get. Please see
 *                              {@see ContactCenterInsightsClient::phraseMatcherName()} for help formatting this field.
 */
function get_phrase_matcher_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var PhraseMatcher $response */
        $response = $contactCenterInsightsClient->getPhraseMatcher($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::phraseMatcherName(
        '[PROJECT]',
        '[LOCATION]',
        '[PHRASE_MATCHER]'
    );

    get_phrase_matcher_sample($formattedName);
}

getSettings

Gets project-level settings.

Parameters
Name	Description
name	string Required. The name of the settings resource to get.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Settings

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Settings;

/**
 * @param string $formattedName The name of the settings resource to get. Please see
 *                              {@see ContactCenterInsightsClient::settingsName()} for help formatting this field.
 */
function get_settings_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var Settings $response */
        $response = $contactCenterInsightsClient->getSettings($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::settingsName('[PROJECT]', '[LOCATION]');

    get_settings_sample($formattedName);
}

getView

Gets a view.

Parameters
Name	Description
name	string Required. The name of the view to get.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * @param string $formattedName The name of the view to get. Please see
 *                              {@see ContactCenterInsightsClient::viewName()} for help formatting this field.
 */
function get_view_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var View $response */
        $response = $contactCenterInsightsClient->getView($formattedName);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::viewName('[PROJECT]', '[LOCATION]', '[VIEW]');

    get_view_sample($formattedName);
}

ingestConversations

Imports conversations and processes them according to the user's configuration.

Parameters
Name	Description
parent	string Required. The parent resource for new conversations.
optionalArgs	array Optional.
↳ gcsSource	GcsSource A cloud storage bucket source. Note that any previously ingested objects from the source will be skipped to avoid duplication.
↳ transcriptObjectConfig	TranscriptObjectConfig Configuration for when source contains conversation transcripts.
↳ conversationConfig	ConversationConfig Configuration that applies to all conversations.
↳ redactionConfig	RedactionConfig Optional. DLP settings for transcript redaction. Optional, will default to the config specified in Settings.
↳ speechConfig	SpeechConfig Optional. Default Speech-to-Text configuration. Optional, will default to the config specified in Settings.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\IngestConversationsResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource for new conversations. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function ingest_conversations_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->ingestConversations($formattedParent);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var IngestConversationsResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    ingest_conversations_sample($formattedParent);
}

listAnalyses

Lists analyses.

Parameters
Name	Description
parent	string Required. The parent resource of the analyses.
optionalArgs	array Optional.
↳ pageSize	int The maximum number of resources contained in the underlying API response. The API may return fewer values in a page, even if there are additional values to be retrieved.
↳ pageToken	string A page token is used to specify a page of values to be returned. If no page token is specified (the default), the first page of values will be returned. Any page token used here must have been generated by a previous call to the API.
↳ filter	string A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\Analysis;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;

/**
 * @param string $formattedParent The parent resource of the analyses. Please see
 *                                {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function list_analyses_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listAnalyses($formattedParent);

        /** @var Analysis $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    list_analyses_sample($formattedParent);
}

listConversations

Lists conversations.

Parameters
Name	Description
parent	string Required. The parent resource of the conversation.
optionalArgs	array Optional.
↳ pageSize	int The maximum number of resources contained in the underlying API response. The API may return fewer values in a page, even if there are additional values to be retrieved.
↳ pageToken	string A page token is used to specify a page of values to be returned. If no page token is specified (the default), the first page of values will be returned. Any page token used here must have been generated by a previous call to the API.
↳ filter	string A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.
↳ view	int The level of details of the conversation. Default is BASIC. For allowed values, use constants defined on Google\Cloud\ContactCenterInsights\V1\ConversationView
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;

/**
 * @param string $formattedParent The parent resource of the conversation. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_conversations_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listConversations($formattedParent);

        /** @var Conversation $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_conversations_sample($formattedParent);
}

listIssueModels

Lists issue models.

Parameters
Name	Description
parent	string Required. The parent resource of the issue model.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ListIssueModelsResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListIssueModelsResponse;

/**
 * @param string $formattedParent The parent resource of the issue model. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_issue_models_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var ListIssueModelsResponse $response */
        $response = $contactCenterInsightsClient->listIssueModels($formattedParent);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_issue_models_sample($formattedParent);
}

listIssues

Lists issues.

Parameters
Name	Description
parent	string Required. The parent resource of the issue.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ListIssuesResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListIssuesResponse;

/**
 * @param string $formattedParent The parent resource of the issue. Please see
 *                                {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function list_issues_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var ListIssuesResponse $response */
        $response = $contactCenterInsightsClient->listIssues($formattedParent);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    list_issues_sample($formattedParent);
}

listPhraseMatchers

Lists phrase matchers.

Parameters
Name	Description
parent	string Required. The parent resource of the phrase matcher.
optionalArgs	array Optional.
↳ pageSize	int The maximum number of resources contained in the underlying API response. The API may return fewer values in a page, even if there are additional values to be retrieved.
↳ pageToken	string A page token is used to specify a page of values to be returned. If no page token is specified (the default), the first page of values will be returned. Any page token used here must have been generated by a previous call to the API.
↳ filter	string A filter to reduce results to a specific subset. Useful for querying phrase matchers with specific properties.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;

/**
 * @param string $formattedParent The parent resource of the phrase matcher. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_phrase_matchers_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listPhraseMatchers($formattedParent);

        /** @var PhraseMatcher $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_phrase_matchers_sample($formattedParent);
}

listViews

Lists views.

Parameters
Name	Description
parent	string Required. The parent resource of the views.
optionalArgs	array Optional.
↳ pageSize	int The maximum number of resources contained in the underlying API response. The API may return fewer values in a page, even if there are additional values to be retrieved.
↳ pageToken	string A page token is used to specify a page of values to be returned. If no page token is specified (the default), the first page of values will be returned. Any page token used here must have been generated by a previous call to the API.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * @param string $formattedParent The parent resource of the views. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_views_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listViews($formattedParent);

        /** @var View $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_views_sample($formattedParent);
}

undeployIssueModel

Undeploys an issue model.

An issue model can not be used in analysis after it has been undeployed.

Parameters
Name	Description
name	string Required. The issue model to undeploy.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedName The issue model to undeploy. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function undeploy_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->undeployIssueModel($formattedName);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var UndeployIssueModelResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    undeploy_issue_model_sample($formattedName);
}

updateConversation

Updates a conversation.

Parameters
Name	Description
conversation	Google\Cloud\ContactCenterInsights\V1\Conversation Required. The new values for the conversation.
optionalArgs	array Optional.
↳ updateMask	FieldMask The list of fields to be updated.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_conversation_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $conversation = new Conversation();

    // Call the API and handle any network failures.
    try {
        /** @var Conversation $response */
        $response = $contactCenterInsightsClient->updateConversation($conversation);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateIssue

Updates an issue.

Parameters
Name	Description
issue	Google\Cloud\ContactCenterInsights\V1\Issue Required. The new values for the issue.
optionalArgs	array Optional.
↳ updateMask	FieldMask The list of fields to be updated.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Issue

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Issue;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_issue_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $issue = new Issue();

    // Call the API and handle any network failures.
    try {
        /** @var Issue $response */
        $response = $contactCenterInsightsClient->updateIssue($issue);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateIssueModel

Updates an issue model.

Parameters
Name	Description
issueModel	Google\Cloud\ContactCenterInsights\V1\IssueModel Required. The new values for the issue model.
optionalArgs	array Optional.
↳ updateMask	FieldMask The list of fields to be updated.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueModel

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\IssueModel;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_issue_model_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $issueModel = new IssueModel();

    // Call the API and handle any network failures.
    try {
        /** @var IssueModel $response */
        $response = $contactCenterInsightsClient->updateIssueModel($issueModel);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updatePhraseMatcher

Updates a phrase matcher.

Parameters
Name	Description
phraseMatcher	Google\Cloud\ContactCenterInsights\V1\PhraseMatcher Required. The new values for the phrase matcher.
optionalArgs	array Optional.
↳ updateMask	FieldMask The list of fields to be updated.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher\PhraseMatcherType;

/**
 * @param int $phraseMatcherType The type of this phrase matcher.
 */
function update_phrase_matcher_sample(int $phraseMatcherType): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $phraseMatcher = (new PhraseMatcher())
        ->setType($phraseMatcherType);

    // Call the API and handle any network failures.
    try {
        /** @var PhraseMatcher $response */
        $response = $contactCenterInsightsClient->updatePhraseMatcher($phraseMatcher);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $phraseMatcherType = PhraseMatcherType::PHRASE_MATCHER_TYPE_UNSPECIFIED;

    update_phrase_matcher_sample($phraseMatcherType);
}

updateSettings

Updates project-level settings.

Parameters
Name	Description
settings	Google\Cloud\ContactCenterInsights\V1\Settings Required. The new settings values.
updateMask	Google\Protobuf\FieldMask Required. The list of fields to be updated.
optionalArgs	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Settings

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Settings;
use Google\Protobuf\FieldMask;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_settings_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $settings = new Settings();
    $updateMask = new FieldMask();

    // Call the API and handle any network failures.
    try {
        /** @var Settings $response */
        $response = $contactCenterInsightsClient->updateSettings($settings, $updateMask);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateView

Updates a view.

Parameters
Name	Description
view	Google\Cloud\ContactCenterInsights\V1\View Required. The new view.
optionalArgs	array Optional.
↳ updateMask	FieldMask The list of fields to be updated.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_view_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $view = new View();

    // Call the API and handle any network failures.
    try {
        /** @var View $response */
        $response = $contactCenterInsightsClient->updateView($view);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

uploadConversation

Create a longrunning conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.

Parameters
Name	Description
parent	string Required. The parent resource of the conversation.
conversation	Google\Cloud\ContactCenterInsights\V1\Conversation Required. The conversation resource to create.
optionalArgs	array Optional.
↳ conversationId	string Optional. A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-
↳ redactionConfig	RedactionConfig Optional. DLP settings for transcript redaction. Will default to the config specified in Settings.
↳ speechConfig	SpeechConfig Optional. Speech-to-Text configuration. Will default to the config specified in Settings.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the conversation. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function upload_conversation_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare any non-scalar elements to be passed along with the request.
    $conversation = new Conversation();

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->uploadConversation($formattedParent, $conversation);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var Conversation $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    upload_conversation_sample($formattedParent);
}

getOperationsClient

Return an OperationsClient object with the same endpoint as $this.

Returns
Type	Description
Google\ApiCore\LongRunning\OperationsClient

resumeOperation

Resume an existing long running operation that was previously started by a long running API method. If $methodName is not provided, or does not match a long running API method, then the operation can still be resumed, but the OperationResponse object will not deserialize the final response.

Parameters
Name	Description
operationName	string The name of the long running operation
methodName	string The name of the method used to start the operation

Returns
Type	Description
Google\ApiCore\OperationResponse

static::analysisName

Formats a string containing the fully-qualified path to represent a analysis resource.

Parameters
Name	Description
project	string
location	string
conversation	string
analysis	string

Returns
Type	Description
string	The formatted analysis resource.

static::conversationName

Formats a string containing the fully-qualified path to represent a conversation resource.

Parameters
Name	Description
project	string
location	string
conversation	string

Returns
Type	Description
string	The formatted conversation resource.

static::conversationProfileName

Formats a string containing the fully-qualified path to represent a conversation_profile resource.

Parameters
Name	Description
project	string
location	string
conversationProfile	string

Returns
Type	Description
string	The formatted conversation_profile resource.

static::issueName

Formats a string containing the fully-qualified path to represent a issue resource.

Parameters
Name	Description
project	string
location	string
issueModel	string
issue	string

Returns
Type	Description
string	The formatted issue resource.

static::issueModelName

Formats a string containing the fully-qualified path to represent a issue_model resource.

Parameters
Name	Description
project	string
location	string
issueModel	string

Returns
Type	Description
string	The formatted issue_model resource.

static::locationName

Formats a string containing the fully-qualified path to represent a location resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted location resource.

static::participantName

Formats a string containing the fully-qualified path to represent a participant resource.

Parameters
Name	Description
project	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted participant resource.

static::phraseMatcherName

Formats a string containing the fully-qualified path to represent a phrase_matcher resource.

Parameters
Name	Description
project	string
location	string
phraseMatcher	string

Returns
Type	Description
string	The formatted phrase_matcher resource.

static::projectConversationParticipantName

Formats a string containing the fully-qualified path to represent a project_conversation_participant resource.

Parameters
Name	Description
project	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted project_conversation_participant resource.

static::projectLocationConversationParticipantName

Formats a string containing the fully-qualified path to represent a project_location_conversation_participant resource.

Parameters
Name	Description
project	string
location	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted project_location_conversation_participant resource.

static::recognizerName

Formats a string containing the fully-qualified path to represent a recognizer resource.

Parameters
Name	Description
project	string
location	string
recognizer	string

Returns
Type	Description
string	The formatted recognizer resource.

static::settingsName

Formats a string containing the fully-qualified path to represent a settings resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted settings resource.

static::viewName

Formats a string containing the fully-qualified path to represent a view resource.

Parameters
Name	Description
project	string
location	string
view	string

Returns
Type	Description
string	The formatted view resource.

static::parseName

Parses a formatted name string and returns an associative array of the components in the name.

The following name formats are supported: Template: Pattern

• analysis: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
• conversation: projects/{project}/locations/{location}/conversations/{conversation}
• conversationProfile: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
• issue: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
• issueModel: projects/{project}/locations/{location}/issueModels/{issue_model}
• location: projects/{project}/locations/{location}
• participant: projects/{project}/conversations/{conversation}/participants/{participant}
• phraseMatcher: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
• projectConversationParticipant: projects/{project}/conversations/{conversation}/participants/{participant}
• projectLocationConversationParticipant: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
• recognizer: projects/{project}/locations/{location}/recognizers/{recognizer}
• settings: projects/{project}/locations/{location}/settings
• view: projects/{project}/locations/{location}/views/{view}

The optional $template argument can be supplied to specify a particular pattern, and must match one of the templates listed above. If no $template argument is provided, or if the $template argument does not match one of the templates listed, then parseName will check each of the supported templates, and return the first match.

Parameters
Name	Description
formattedName	string The formatted name string
template	string Optional name of template to match

Returns
Type	Description
array	An associative array from name component IDs to component values.

Constants

SERVICE_NAME

Value: 'google.cloud.contactcenterinsights.v1.ContactCenterInsights'

The name of the service.

SERVICE_ADDRESS

Value: 'contactcenterinsights.googleapis.com'

The default address of the service.

DEFAULT_SERVICE_PORT

Value: 443

The default port of the service.

CODEGEN_NAME

Value: 'gapic'

The name of the code generator, to be included in the agent header.