Google Cloud Contact Center Insights V1 Client - Class ContactCenterInsightsClient (1.7.1)

Version 1.7.1

• 2.2.0 (latest)
• 2.1.1
• 2.0.1
• 1.9.5
• 1.8.0
• 1.7.1
• 1.6.2
• 1.5.0
• 1.4.1
• 1.3.0
• 1.2.1
• 1.1.0
• 1.0.3

Beta

This library is covered by the Pre-GA Offerings Terms of the Terms of Service. Pre-GA libraries might have limited support, and changes to pre-GA libraries might not be compatible with other pre-GA versions. For more information, see the launch stage descriptions.

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ContactCenterInsightsClient.

Service Description: An API that lets users analyze and explore their business conversation data.

This class provides the ability to make remote calls to the backing service through method calls that map to API methods.

Many parameters require resource names to be formatted in a particular way. To assist with these names, this class includes a format method for each type of name, and additionally a parseName method to extract the individual identifiers contained within formatted names that are returned by the API.

This class is currently experimental and may be subject to changes. See Google\Cloud\ContactCenterInsights\V1\ContactCenterInsightsClient for the stable implementation

Namespace

Google \ Cloud \ ContactCenterInsights \ V1 \ Client

Methods

__construct

Constructor.

Parameters
Name	Description
options	array Optional. Options for configuring the service API wrapper.
↳ apiEndpoint	string The address of the API remote host. May optionally include the port, formatted as "
↳ credentials	string|array|FetchAuthTokenInterface|CredentialsWrapper The credentials to be used by the client to authorize API calls. This option accepts either a path to a credentials file, or a decoded credentials file as a PHP array. Advanced usage: In addition, this option can also accept a pre-constructed Google\Auth\FetchAuthTokenInterface object or Google\ApiCore\CredentialsWrapper object. Note that when one of these objects are provided, any settings in $credentialsConfig will be ignored.
↳ credentialsConfig	array Options used to configure credentials, including auth token caching, for the client. For a full list of supporting configuration options, see Google\ApiCore\CredentialsWrapper::build() .
↳ disableRetries	bool Determines whether or not retries defined by the client configuration should be disabled. Defaults to false.
↳ clientConfig	string|array Client method configuration, including retry settings. This option can be either a path to a JSON file, or a PHP array containing the decoded JSON data. By default this settings points to the default client config file, which is provided in the resources folder.
↳ transport	string|TransportInterface The transport used for executing network requests. May be either the string rest or grpc. Defaults to grpc if gRPC support is detected on the system. Advanced usage: Additionally, it is possible to pass in an already instantiated Google\ApiCore\Transport\TransportInterface object. Note that when this object is provided, any settings in $transportConfig, and any $apiEndpoint setting, will be ignored.
↳ transportConfig	array Configuration options that will be used to construct the transport. Options for each supported transport type should be passed in a key for that transport. For example: $transportConfig = [ 'grpc' => [...], 'rest' => [...], ]; See the Google\ApiCore\Transport\GrpcTransport::build() and Google\ApiCore\Transport\RestTransport::build() methods for the supported options.
↳ clientCertSource	callable A callable which returns the client cert as a string. This can be used to provide a certificate and private key to the transport layer for mTLS.

bulkAnalyzeConversations

Analyzes multiple conversations in a single request.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::bulkAnalyzeConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

bulkDeleteConversations

Deletes multiple conversations in a single request.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::bulkDeleteConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

calculateIssueModelStats

Gets an issue model's statistics.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::calculateIssueModelStatsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsResponse

calculateStats

Gets conversation statistics.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::calculateStatsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateStatsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\CalculateStatsResponse

createAnalysis

Creates an analysis. The long running operation is done when the analysis has completed.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createAnalysisAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateAnalysisRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

createConversation

Creates a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

createIssueModel

Creates an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

createPhraseMatcher

Creates a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createPhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreatePhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

createView

Creates a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

deleteAnalysis

Deletes an analysis.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteAnalysisAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteAnalysisRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

deleteConversation

Deletes a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

deleteIssue

Deletes an issue.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteIssueAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

deleteIssueModel

Deletes an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

deletePhraseMatcher

Deletes a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deletePhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeletePhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

deleteView

Deletes a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

deployIssueModel

Deploys an issue model. Returns an error if a model is already deployed.

An issue model can only be used in analysis after it has been deployed.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deployIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeployIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

exportInsightsData

Export insights data to a destination defined in the request body.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::exportInsightsDataAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

getAnalysis

Gets an analysis.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getAnalysisAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetAnalysisRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Analysis

getConversation

Gets a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

getIssue

Gets an issue.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getIssueAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Issue

getIssueModel

Gets an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueModel

getPhraseMatcher

Gets a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getPhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetPhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

getSettings

Gets project-level settings.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getSettingsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetSettingsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Settings

getView

Gets a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

ingestConversations

Imports conversations and processes them according to the user's configuration.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::ingestConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\IngestConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

listAnalyses

Lists analyses.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listAnalysesAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListAnalysesRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

listConversations

Lists conversations.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

listIssueModels

Lists issue models.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listIssueModelsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssueModelsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ListIssueModelsResponse

listIssues

Lists issues.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listIssuesAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssuesRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ListIssuesResponse

listPhraseMatchers

Lists phrase matchers.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listPhraseMatchersAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListPhraseMatchersRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

listViews

Lists views.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listViewsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListViewsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

undeployIssueModel

Undeploys an issue model.

An issue model can not be used in analysis after it has been undeployed.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::undeployIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

updateConversation

Updates a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

updateIssue

Updates an issue.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateIssueAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Issue

updateIssueModel

Updates an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueModel

updatePhraseMatcher

Updates a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updatePhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdatePhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

updateSettings

Updates project-level settings.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateSettingsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateSettingsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Settings

updateView

Updates a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

uploadConversation

Create a longrunning conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::uploadConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UploadConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

bulkAnalyzeConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

bulkDeleteConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

calculateIssueModelStatsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

calculateStatsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateStatsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

createAnalysisAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateAnalysisRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

createConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateConversationRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

createIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateIssueModelRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

createPhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreatePhraseMatcherRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

createViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateViewRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deleteAnalysisAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteAnalysisRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deleteConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteConversationRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deleteIssueAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deleteIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueModelRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deletePhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeletePhraseMatcherRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deleteViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteViewRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

deployIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeployIssueModelRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

exportInsightsDataAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getAnalysisAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetAnalysisRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetConversationRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getIssueAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueModelRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getPhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetPhraseMatcherRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getSettingsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetSettingsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetViewRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

ingestConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\IngestConversationsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

listAnalysesAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListAnalysesRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

listConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListConversationsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

listIssueModelsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssueModelsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

listIssuesAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssuesRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

listPhraseMatchersAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListPhraseMatchersRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

listViewsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListViewsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

undeployIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

updateConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateConversationRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

updateIssueAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

updateIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueModelRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

updatePhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdatePhraseMatcherRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

updateSettingsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateSettingsRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

updateViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateViewRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

uploadConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UploadConversationRequest
optionalArgs = []	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface

getOperationsClient

Return an OperationsClient object with the same endpoint as $this.

Returns
Type	Description
Google\ApiCore\LongRunning\OperationsClient

resumeOperation

Resume an existing long running operation that was previously started by a long running API method. If $methodName is not provided, or does not match a long running API method, then the operation can still be resumed, but the OperationResponse object will not deserialize the final response.

Parameters
Name	Description
operationName	string The name of the long running operation
methodName	string The name of the method used to start the operation

Returns
Type	Description
Google\ApiCore\OperationResponse

static::analysisName

Formats a string containing the fully-qualified path to represent a analysis resource.

Parameters
Name	Description
project	string
location	string
conversation	string
analysis	string

Returns
Type	Description
string	The formatted analysis resource.

static::conversationName

Formats a string containing the fully-qualified path to represent a conversation resource.

Parameters
Name	Description
project	string
location	string
conversation	string

Returns
Type	Description
string	The formatted conversation resource.

static::conversationProfileName

Formats a string containing the fully-qualified path to represent a conversation_profile resource.

Parameters
Name	Description
project	string
location	string
conversationProfile	string

Returns
Type	Description
string	The formatted conversation_profile resource.

static::issueName

Formats a string containing the fully-qualified path to represent a issue resource.

Parameters
Name	Description
project	string
location	string
issueModel	string
issue	string

Returns
Type	Description
string	The formatted issue resource.

static::issueModelName

Formats a string containing the fully-qualified path to represent a issue_model resource.

Parameters
Name	Description
project	string
location	string
issueModel	string

Returns
Type	Description
string	The formatted issue_model resource.

static::locationName

Formats a string containing the fully-qualified path to represent a location resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted location resource.

static::participantName

Formats a string containing the fully-qualified path to represent a participant resource.

Parameters
Name	Description
project	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted participant resource.

static::phraseMatcherName

Formats a string containing the fully-qualified path to represent a phrase_matcher resource.

Parameters
Name	Description
project	string
location	string
phraseMatcher	string

Returns
Type	Description
string	The formatted phrase_matcher resource.

static::projectConversationParticipantName

Formats a string containing the fully-qualified path to represent a project_conversation_participant resource.

Parameters
Name	Description
project	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted project_conversation_participant resource.

static::projectLocationConversationParticipantName

Formats a string containing the fully-qualified path to represent a project_location_conversation_participant resource.

Parameters
Name	Description
project	string
location	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted project_location_conversation_participant resource.

static::recognizerName

Formats a string containing the fully-qualified path to represent a recognizer resource.

Parameters
Name	Description
project	string
location	string
recognizer	string

Returns
Type	Description
string	The formatted recognizer resource.

static::settingsName

Formats a string containing the fully-qualified path to represent a settings resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted settings resource.

static::viewName

Formats a string containing the fully-qualified path to represent a view resource.

Parameters
Name	Description
project	string
location	string
view	string

Returns
Type	Description
string	The formatted view resource.

static::parseName

Parses a formatted name string and returns an associative array of the components in the name.

The following name formats are supported: Template: Pattern

• analysis: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
• conversation: projects/{project}/locations/{location}/conversations/{conversation}
• conversationProfile: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
• issue: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
• issueModel: projects/{project}/locations/{location}/issueModels/{issue_model}
• location: projects/{project}/locations/{location}
• participant: projects/{project}/conversations/{conversation}/participants/{participant}
• phraseMatcher: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
• projectConversationParticipant: projects/{project}/conversations/{conversation}/participants/{participant}
• projectLocationConversationParticipant: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
• recognizer: projects/{project}/locations/{location}/recognizers/{recognizer}
• settings: projects/{project}/locations/{location}/settings
• view: projects/{project}/locations/{location}/views/{view}

The optional $template argument can be supplied to specify a particular pattern, and must match one of the templates listed above. If no $template argument is provided, or if the $template argument does not match one of the templates listed, then parseName will check each of the supported templates, and return the first match.

Parameters
Name	Description
formattedName	string The formatted name string
template	string Optional name of template to match

Returns
Type	Description
array	An associative array from name component IDs to component values.