Getting support

Get a Google support package

Google Cloud Platform offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see GCP Support.

Get support from the community

You can get assistance with your Cloud Memorystore for Redis issue on either Stack Overflow or Google Groups. When posting your question, provide:

  • A description of your problem, including any error messages.
  • What you were attempting to do.
  • The time and date (including timezone) you encountered the problem.
  • The tool or library that you use to interact with Cloud Memorystore for Redis.
  • A code sample, if applicable and possible.

Ask a question on Stack Overflow

Ask a question about Cloud Memorystore for Redis on Stack Overflow. Use the tag google-cloud-memorystore for questions about Cloud Memorystore for Redis. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Cloud Memorystore for Redis

Join the google-cloud-memorystore-discuss Google group to discuss Cloud Memorystore for Redis and receive Cloud Memorystore for Redis announcements and updates.

You can also visit the GCP Slack community to discuss Cloud Memorystore for Redis and other GCP products. If you haven't already joined, use this form to sign up. For Cloud Memorystore for Redis, join the #memorystore channel.

Get Cloud Memorystore for Redis announcements

All announcements are made in the google-cloud-memorystore-announce group. Please monitor that group for important announcements.

File bugs or feature requests

From the Cloud Memorystore for Redis documentation click "Send feedback" near the top right of the page. This will open a feedback form. Your comments will be reviewed by the Cloud Memorystore for Redis team.

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