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Google-Supportpaket
Google Cloud bietet verschiedene Supportpakete für unterschiedliche Anforderungen, wie etwa Rund-um-die-Uhr-Verfügbarkeit, Telefonsupport und Kontakt mit einem technischen Supportmanager. Weitere Informationen finden Sie unter Google Cloud-Support.
[[["Leicht verständlich","easyToUnderstand","thumb-up"],["Mein Problem wurde gelöst","solvedMyProblem","thumb-up"],["Sonstiges","otherUp","thumb-up"]],[["Schwer verständlich","hardToUnderstand","thumb-down"],["Informationen oder Beispielcode falsch","incorrectInformationOrSampleCode","thumb-down"],["Benötigte Informationen/Beispiele nicht gefunden","missingTheInformationSamplesINeed","thumb-down"],["Problem mit der Übersetzung","translationIssue","thumb-down"],["Sonstiges","otherDown","thumb-down"]],["Zuletzt aktualisiert: 2024-07-01 (UTC)."],[],[],null,["Get a Google support package\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nShared responsibility model\n\nRunning a business-critical production application on GKE attached clusters\nrequires multiple parties to carry different responsponsibilities.\nAlthough they\naren't an exhaustive list, the following sections list the roles and\nresponsibilities of different parties.\n\nGoogle's responsibilities\n\n- Provide a list of supported Kubernetes distributions and versions.\n\n- Notify users of available upgrades for Google Cloud components, and produce\n upgrade instructions for the previous version. GKE supports\n sequential upgrades only (1.2 → 1.3 → 1.4 only and not 1.2 → 1.4).\n\n- Provide Google Cloud integrations for Connect and Google Cloud Observability.\n\n- Troubleshooting, providing workarounds, and correcting the root cause of any\n issues related to Google-provided components.\n\nCustomer's responsibilities\n\n- Provide a modern Kubernetes platform that meets Google's specifications. The\n platform includes, but is not limited to: hardware, OS, Kubernetes API server,\n VPC configuration, and other attributes.\n\n- Maintain your workloads, including your application code, build files,\n container images, data, RBAC/IAM allow policy, and containers and\n pods that you are running.\n\n- Operate, maintain, and patch infrastructure, including networks, servers,\n storage, and connectivity to Google Cloud.\n\n- Operate, maintain, and patch any infrastructure needed to run cluster.\n\n- Maintain support contracts with third-parties. For example: networking,\n container orchestration, computing resource, and storage vendors.\n\n- Upgrade Kubernetes to a\n [supported version](/kubernetes-engine/enterprise/docs/setup/attach-kubernetes-clusters#prerequisites) on a\n regular basis.\n\n- Monitor clusters and applications and respond to any incidents.\n\n- Keep your clusters connected to Google services.\n\n- Provide Google with environmental details (for example, network configuration)\n when requested for troubleshooting purposes."]]
