public abstract static class ParticipantsGrpc.ParticipantsImplBase implements BindableService
Service for managing
Participants.
Implements
io.grpc.BindableService
Constructors
ParticipantsImplBase()
public ParticipantsImplBase()
Methods
analyzeContent(AnalyzeContentRequest request, StreamObserver<AnalyzeContentResponse> responseObserver)
public void analyzeContent(AnalyzeContentRequest request, StreamObserver<AnalyzeContentResponse> responseObserver)
Adds a text (chat, for example), or audio (phone recording, for example)
message from a participant into the conversation.
Note: Always use agent versions for production traffic
sent to virtual agents. See Versions and
environments.
bindService()
public final ServerServiceDefinition bindService()
| Returns |
| Type |
Description |
io.grpc.ServerServiceDefinition |
|
compileSuggestion(CompileSuggestionRequest request, StreamObserver<CompileSuggestionResponse> responseObserver)
public void compileSuggestion(CompileSuggestionRequest request, StreamObserver<CompileSuggestionResponse> responseObserver)
Deprecated. use
SuggestArticles
and
SuggestFaqAnswers
instead.
Gets suggestions for a participant based on specific historical
messages.
Note that
ListSuggestions
will only list the auto-generated suggestions, while
CompileSuggestion
will try to compile suggestion based on the provided conversation context
in the real time.
createParticipant(CreateParticipantRequest request, StreamObserver<Participant> responseObserver)
public void createParticipant(CreateParticipantRequest request, StreamObserver<Participant> responseObserver)
Creates a new participant in a conversation.
getParticipant(GetParticipantRequest request, StreamObserver<Participant> responseObserver)
public void getParticipant(GetParticipantRequest request, StreamObserver<Participant> responseObserver)
Retrieves a conversation participant.
listParticipants(ListParticipantsRequest request, StreamObserver<ListParticipantsResponse> responseObserver)
public void listParticipants(ListParticipantsRequest request, StreamObserver<ListParticipantsResponse> responseObserver)
Returns the list of all participants in the specified conversation.
listSuggestions(ListSuggestionsRequest request, StreamObserver<ListSuggestionsResponse> responseObserver)
public void listSuggestions(ListSuggestionsRequest request, StreamObserver<ListSuggestionsResponse> responseObserver)
Deprecated: Use inline suggestion, event based suggestion or
Suggestion* API instead.
See
HumanAgentAssistantConfig.name
for more details. Removal Date: 2020-09-01.
Retrieves suggestions for live agents.
This method should be used by human agent client software to fetch auto
generated suggestions in real-time, while the conversation with an end user
is in progress. The functionality is implemented in terms of the
list
pagination
design pattern. The client app should use the next_page_token field
to fetch the next batch of suggestions. suggestions are sorted by
create_time in descending order.
To fetch latest suggestion, just set page_size to 1.
To fetch new suggestions without duplication, send request with filter
create_time_epoch_microseconds > [first item's create_time of previous
request] and empty page_token.
streamingAnalyzeContent(StreamObserver<StreamingAnalyzeContentResponse> responseObserver)
public StreamObserver<StreamingAnalyzeContentRequest> streamingAnalyzeContent(StreamObserver<StreamingAnalyzeContentResponse> responseObserver)
Adds a text (e.g., chat) or audio (e.g., phone recording) message from a
participant into the conversation.
Note: This method is only available through the gRPC API (not REST).
The top-level message sent to the client by the server is
StreamingAnalyzeContentResponse. Multiple response messages can be
returned in order. The first one or more messages contain the
recognition_result field. Each result represents a more complete
transcript of what the user said. The next message contains the
reply_text field, and potentially the reply_audio and/or the
automated_agent_reply fields.
Note: Always use agent versions for production traffic
sent to virtual agents. See Versions and
environments.
suggestArticles(SuggestArticlesRequest request, StreamObserver<SuggestArticlesResponse> responseObserver)
public void suggestArticles(SuggestArticlesRequest request, StreamObserver<SuggestArticlesResponse> responseObserver)
Gets suggested articles for a participant based on specific historical
messages.
Note that
ListSuggestions
will only list the auto-generated suggestions, while
CompileSuggestion
will try to compile suggestion based on the provided conversation context
in the real time.
suggestFaqAnswers(SuggestFaqAnswersRequest request, StreamObserver<SuggestFaqAnswersResponse> responseObserver)
public void suggestFaqAnswers(SuggestFaqAnswersRequest request, StreamObserver<SuggestFaqAnswersResponse> responseObserver)
Gets suggested faq answers for a participant based on specific historical
messages.
suggestSmartReplies(SuggestSmartRepliesRequest request, StreamObserver<SuggestSmartRepliesResponse> responseObserver)
public void suggestSmartReplies(SuggestSmartRepliesRequest request, StreamObserver<SuggestSmartRepliesResponse> responseObserver)
Gets smart replies for a participant based on specific historical
messages.
updateParticipant(UpdateParticipantRequest request, StreamObserver<Participant> responseObserver)
public void updateParticipant(UpdateParticipantRequest request, StreamObserver<Participant> responseObserver)
Updates the specified participant.
