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A client to Contact Center AI Insights API
The interfaces provided are listed below, along with usage samples.
ContactCenterInsightsClient
Service Description: An API that lets users analyze and explore their business conversation data.
Sample for ContactCenterInsightsClient:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
try (ContactCenterInsightsClient contactCenterInsightsClient =
ContactCenterInsightsClient.create()) {
LocationName parent = LocationName.of("[PROJECT]", "[LOCATION]");
Conversation conversation = Conversation.newBuilder().build();
String conversationId = "conversationId-1676095234";
Conversation response =
contactCenterInsightsClient.createConversation(parent, conversation, conversationId);
}
Classes
Analysis
The analysis resource.
Protobuf type google.cloud.contactcenterinsights.v1.Analysis
Analysis.Builder
The analysis resource.
Protobuf type google.cloud.contactcenterinsights.v1.Analysis
AnalysisName
AnalysisName.Builder
Builder for projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}.
AnalysisResult
The result of an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult
AnalysisResult.Builder
The result of an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult
AnalysisResult.CallAnalysisMetadata
Call-specific metadata created during analysis.
Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata
AnalysisResult.CallAnalysisMetadata.Builder
Call-specific metadata created during analysis.
Protobuf type
google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata
AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
Protobuf type google.cloud.contactcenterinsights.v1.AnnotationBoundary
AnnotationBoundary.Builder
A point in a conversation that marks the start or the end of an annotation.
Protobuf type google.cloud.contactcenterinsights.v1.AnnotationBoundary
AnnotatorSelector
Selector of all available annotators and phrase matchers to run.
Protobuf type google.cloud.contactcenterinsights.v1.AnnotatorSelector
AnnotatorSelector.Builder
Selector of all available annotators and phrase matchers to run.
Protobuf type google.cloud.contactcenterinsights.v1.AnnotatorSelector
AnnotatorSelector.SummarizationConfig
Configuration for summarization.
Protobuf type
google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig
AnnotatorSelector.SummarizationConfig.Builder
Configuration for summarization.
Protobuf type
google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig
AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
Protobuf type google.cloud.contactcenterinsights.v1.AnswerFeedback
AnswerFeedback.Builder
The feedback that the customer has about a certain answer in the conversation.
Protobuf type google.cloud.contactcenterinsights.v1.AnswerFeedback
ArticleSuggestionData
Agent Assist Article Suggestion data.
Protobuf type google.cloud.contactcenterinsights.v1.ArticleSuggestionData
ArticleSuggestionData.Builder
Agent Assist Article Suggestion data.
Protobuf type google.cloud.contactcenterinsights.v1.ArticleSuggestionData
BulkAnalyzeConversationsMetadata
The metadata for a bulk analyze conversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsMetadata
BulkAnalyzeConversationsMetadata.Builder
The metadata for a bulk analyze conversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsMetadata
BulkAnalyzeConversationsRequest
The request to analyze conversations in bulk.
Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsRequest
BulkAnalyzeConversationsRequest.Builder
The request to analyze conversations in bulk.
Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsRequest
BulkAnalyzeConversationsResponse
The response for a bulk analyze conversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsResponse
BulkAnalyzeConversationsResponse.Builder
The response for a bulk analyze conversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsResponse
CalculateIssueModelStatsRequest
Request to get statistics of an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsRequest
CalculateIssueModelStatsRequest.Builder
Request to get statistics of an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsRequest
CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsResponse
CalculateIssueModelStatsResponse.Builder
Response of querying an issue model's statistics.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsResponse
CalculateStatsRequest
The request for calculating conversation statistics.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsRequest
CalculateStatsRequest.Builder
The request for calculating conversation statistics.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsRequest
CalculateStatsResponse
The response for calculating conversation statistics.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse
CalculateStatsResponse.Builder
The response for calculating conversation statistics.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse
CalculateStatsResponse.TimeSeries
A time series representing conversations over time.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries
CalculateStatsResponse.TimeSeries.Builder
A time series representing conversations over time.
Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries
CalculateStatsResponse.TimeSeries.Interval
A single interval in a time series.
Protobuf type
google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries.Interval
CalculateStatsResponse.TimeSeries.Interval.Builder
A single interval in a time series.
Protobuf type
google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries.Interval
CallAnnotation
A piece of metadata that applies to a window of a call.
Protobuf type google.cloud.contactcenterinsights.v1.CallAnnotation
CallAnnotation.Builder
A piece of metadata that applies to a window of a call.
Protobuf type google.cloud.contactcenterinsights.v1.CallAnnotation
ContactCenterInsightsClient
Service Description: An API that lets users analyze and explore their business conversation data.
This class provides the ability to make remote calls to the backing service through method calls that map to API methods. Sample code to get started:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
try (ContactCenterInsightsClient contactCenterInsightsClient =
ContactCenterInsightsClient.create()) {
LocationName parent = LocationName.of("[PROJECT]", "[LOCATION]");
Conversation conversation = Conversation.newBuilder().build();
String conversationId = "conversationId-1676095234";
Conversation response =
contactCenterInsightsClient.createConversation(parent, conversation, conversationId);
}
Note: close() needs to be called on the ContactCenterInsightsClient object to clean up resources such as threads. In the example above, try-with-resources is used, which automatically calls close().
The surface of this class includes several types of Java methods for each of the API's methods:
- A "flattened" method. With this type of method, the fields of the request type have been converted into function parameters. It may be the case that not all fields are available as parameters, and not every API method will have a flattened method entry point.
- A "request object" method. This type of method only takes one parameter, a request object, which must be constructed before the call. Not every API method will have a request object method.
- A "callable" method. This type of method takes no parameters and returns an immutable API callable object, which can be used to initiate calls to the service.
See the individual methods for example code.
Many parameters require resource names to be formatted in a particular way. To assist with these names, this class includes a format method for each type of name, and additionally a parse method to extract the individual identifiers contained within names that are returned.
This class can be customized by passing in a custom instance of ContactCenterInsightsSettings to create(). For example:
To customize credentials:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
ContactCenterInsightsSettings contactCenterInsightsSettings =
ContactCenterInsightsSettings.newBuilder()
.setCredentialsProvider(FixedCredentialsProvider.create(myCredentials))
.build();
ContactCenterInsightsClient contactCenterInsightsClient =
ContactCenterInsightsClient.create(contactCenterInsightsSettings);
To customize the endpoint:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
ContactCenterInsightsSettings contactCenterInsightsSettings =
ContactCenterInsightsSettings.newBuilder().setEndpoint(myEndpoint).build();
ContactCenterInsightsClient contactCenterInsightsClient =
ContactCenterInsightsClient.create(contactCenterInsightsSettings);
To use REST (HTTP1.1/JSON) transport (instead of gRPC) for sending and receiving requests over the wire:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
ContactCenterInsightsSettings contactCenterInsightsSettings =
ContactCenterInsightsSettings.newHttpJsonBuilder().build();
ContactCenterInsightsClient contactCenterInsightsClient =
ContactCenterInsightsClient.create(contactCenterInsightsSettings);
Please refer to the GitHub repository's samples for more quickstart code snippets.
ContactCenterInsightsClient.ListAnalysesFixedSizeCollection
ContactCenterInsightsClient.ListAnalysesPage
ContactCenterInsightsClient.ListAnalysesPagedResponse
ContactCenterInsightsClient.ListConversationsFixedSizeCollection
ContactCenterInsightsClient.ListConversationsPage
ContactCenterInsightsClient.ListConversationsPagedResponse
ContactCenterInsightsClient.ListPhraseMatchersFixedSizeCollection
ContactCenterInsightsClient.ListPhraseMatchersPage
ContactCenterInsightsClient.ListPhraseMatchersPagedResponse
ContactCenterInsightsClient.ListViewsFixedSizeCollection
ContactCenterInsightsClient.ListViewsPage
ContactCenterInsightsClient.ListViewsPagedResponse
ContactCenterInsightsGrpc
An API that lets users analyze and explore their business conversation data.
ContactCenterInsightsGrpc.ContactCenterInsightsBlockingStub
A stub to allow clients to do synchronous rpc calls to service ContactCenterInsights.
An API that lets users analyze and explore their business conversation data.
ContactCenterInsightsGrpc.ContactCenterInsightsFutureStub
A stub to allow clients to do ListenableFuture-style rpc calls to service ContactCenterInsights.
An API that lets users analyze and explore their business conversation data.
ContactCenterInsightsGrpc.ContactCenterInsightsImplBase
Base class for the server implementation of the service ContactCenterInsights.
An API that lets users analyze and explore their business conversation data.
ContactCenterInsightsGrpc.ContactCenterInsightsStub
A stub to allow clients to do asynchronous rpc calls to service ContactCenterInsights.
An API that lets users analyze and explore their business conversation data.
ContactCenterInsightsProto
ContactCenterInsightsSettings
Settings class to configure an instance of ContactCenterInsightsClient.
The default instance has everything set to sensible defaults:
- The default service address (contactcenterinsights.googleapis.com) and default port (443) are used.
- Credentials are acquired automatically through Application Default Credentials.
- Retries are configured for idempotent methods but not for non-idempotent methods.
The builder of this class is recursive, so contained classes are themselves builders. When build() is called, the tree of builders is called to create the complete settings object.
For example, to set the total timeout of createConversation to 30 seconds:
// This snippet has been automatically generated and should be regarded as a code template only.
// It will require modifications to work:
// - It may require correct/in-range values for request initialization.
// - It may require specifying regional endpoints when creating the service client as shown in
// https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
ContactCenterInsightsSettings.Builder contactCenterInsightsSettingsBuilder =
ContactCenterInsightsSettings.newBuilder();
contactCenterInsightsSettingsBuilder
.createConversationSettings()
.setRetrySettings(
contactCenterInsightsSettingsBuilder
.createConversationSettings()
.getRetrySettings()
.toBuilder()
.setTotalTimeout(Duration.ofSeconds(30))
.build());
ContactCenterInsightsSettings contactCenterInsightsSettings =
contactCenterInsightsSettingsBuilder.build();
ContactCenterInsightsSettings.Builder
Builder for ContactCenterInsightsSettings.
Conversation
The conversation resource.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation
Conversation.Builder
The conversation resource.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation
Conversation.CallMetadata
Call-specific metadata.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation.CallMetadata
Conversation.CallMetadata.Builder
Call-specific metadata.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation.CallMetadata
Conversation.Transcript
A message representing the transcript of a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript
Conversation.Transcript.Builder
A message representing the transcript of a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript
Conversation.Transcript.TranscriptSegment
A segment of a full transcript.
Protobuf type
google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment
Conversation.Transcript.TranscriptSegment.Builder
A segment of a full transcript.
Protobuf type
google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment
Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
Protobuf type
google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata
Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata.Builder
Metadata from Dialogflow relating to the current transcript segment.
Protobuf type
google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata
Conversation.Transcript.TranscriptSegment.WordInfo
Word-level info for words in a transcript.
Protobuf type
google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo
Conversation.Transcript.TranscriptSegment.WordInfo.Builder
Word-level info for words in a transcript.
Protobuf type
google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo
ConversationDataSource
The conversation source, which is a combination of transcript and audio.
Protobuf type google.cloud.contactcenterinsights.v1.ConversationDataSource
ConversationDataSource.Builder
The conversation source, which is a combination of transcript and audio.
Protobuf type google.cloud.contactcenterinsights.v1.ConversationDataSource
ConversationLevelSentiment
One channel of conversation-level sentiment data.
Protobuf type google.cloud.contactcenterinsights.v1.ConversationLevelSentiment
ConversationLevelSentiment.Builder
One channel of conversation-level sentiment data.
Protobuf type google.cloud.contactcenterinsights.v1.ConversationLevelSentiment
ConversationName
ConversationName.Builder
Builder for projects/{project}/locations/{location}/conversations/{conversation}.
ConversationParticipant
The call participant speaking for a given utterance.
Protobuf type google.cloud.contactcenterinsights.v1.ConversationParticipant
ConversationParticipant.Builder
The call participant speaking for a given utterance.
Protobuf type google.cloud.contactcenterinsights.v1.ConversationParticipant
ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
Protobuf type
google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData
ConversationSummarizationSuggestionData.Builder
Conversation summarization suggestion data.
Protobuf type
google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData
CreateAnalysisOperationMetadata
Metadata for a create analysis operation.
Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisOperationMetadata
CreateAnalysisOperationMetadata.Builder
Metadata for a create analysis operation.
Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisOperationMetadata
CreateAnalysisRequest
The request to create an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisRequest
CreateAnalysisRequest.Builder
The request to create an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisRequest
CreateConversationRequest
Request to create a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.CreateConversationRequest
CreateConversationRequest.Builder
Request to create a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.CreateConversationRequest
CreateIssueModelMetadata
Metadata for creating an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata
CreateIssueModelMetadata.Builder
Metadata for creating an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata
CreateIssueModelRequest
The request to create an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelRequest
CreateIssueModelRequest.Builder
The request to create an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelRequest
CreatePhraseMatcherRequest
Request to create a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.CreatePhraseMatcherRequest
CreatePhraseMatcherRequest.Builder
Request to create a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.CreatePhraseMatcherRequest
CreateViewRequest
The request to create a view.
Protobuf type google.cloud.contactcenterinsights.v1.CreateViewRequest
CreateViewRequest.Builder
The request to create a view.
Protobuf type google.cloud.contactcenterinsights.v1.CreateViewRequest
DeleteAnalysisRequest
The request to delete an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteAnalysisRequest
DeleteAnalysisRequest.Builder
The request to delete an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteAnalysisRequest
DeleteConversationRequest
The request to delete a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteConversationRequest
DeleteConversationRequest.Builder
The request to delete a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteConversationRequest
DeleteIssueModelMetadata
Metadata for deleting an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelMetadata
DeleteIssueModelMetadata.Builder
Metadata for deleting an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelMetadata
DeleteIssueModelRequest
The request to delete an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelRequest
DeleteIssueModelRequest.Builder
The request to delete an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelRequest
DeleteIssueRequest
The request to delete an issue.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueRequest
DeleteIssueRequest.Builder
The request to delete an issue.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueRequest
DeletePhraseMatcherRequest
The request to delete a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.DeletePhraseMatcherRequest
DeletePhraseMatcherRequest.Builder
The request to delete a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.DeletePhraseMatcherRequest
DeleteViewRequest
The request to delete a view.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteViewRequest
DeleteViewRequest.Builder
The request to delete a view.
Protobuf type google.cloud.contactcenterinsights.v1.DeleteViewRequest
DeployIssueModelMetadata
Metadata for deploying an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelMetadata
DeployIssueModelMetadata.Builder
Metadata for deploying an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelMetadata
DeployIssueModelRequest
The request to deploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelRequest
DeployIssueModelRequest.Builder
The request to deploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelRequest
DeployIssueModelResponse
The response to deploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelResponse
DeployIssueModelResponse.Builder
The response to deploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelResponse
DialogflowIntent
The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
Protobuf type google.cloud.contactcenterinsights.v1.DialogflowIntent
DialogflowIntent.Builder
The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
Protobuf type google.cloud.contactcenterinsights.v1.DialogflowIntent
DialogflowInteractionData
Dialogflow interaction data.
Protobuf type google.cloud.contactcenterinsights.v1.DialogflowInteractionData
DialogflowInteractionData.Builder
Dialogflow interaction data.
Protobuf type google.cloud.contactcenterinsights.v1.DialogflowInteractionData
DialogflowSource
A Dialogflow source of conversation data.
Protobuf type google.cloud.contactcenterinsights.v1.DialogflowSource
DialogflowSource.Builder
A Dialogflow source of conversation data.
Protobuf type google.cloud.contactcenterinsights.v1.DialogflowSource
Entity
The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
Protobuf type google.cloud.contactcenterinsights.v1.Entity
Entity.Builder
The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
Protobuf type google.cloud.contactcenterinsights.v1.Entity
EntityMentionData
The data for an entity mention annotation.
This represents a mention of an Entity
in the conversation.
Protobuf type google.cloud.contactcenterinsights.v1.EntityMentionData
EntityMentionData.Builder
The data for an entity mention annotation.
This represents a mention of an Entity
in the conversation.
Protobuf type google.cloud.contactcenterinsights.v1.EntityMentionData
ExactMatchConfig
Exact match configuration.
Protobuf type google.cloud.contactcenterinsights.v1.ExactMatchConfig
ExactMatchConfig.Builder
Exact match configuration.
Protobuf type google.cloud.contactcenterinsights.v1.ExactMatchConfig
ExportInsightsDataMetadata
Metadata for an export insights operation.
Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataMetadata
ExportInsightsDataMetadata.Builder
Metadata for an export insights operation.
Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataMetadata
ExportInsightsDataRequest
The request to export insights.
Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest
ExportInsightsDataRequest.BigQueryDestination
A BigQuery Table Reference.
Protobuf type
google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest.BigQueryDestination
ExportInsightsDataRequest.BigQueryDestination.Builder
A BigQuery Table Reference.
Protobuf type
google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest.BigQueryDestination
ExportInsightsDataRequest.Builder
The request to export insights.
Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest
ExportInsightsDataResponse
Response for an export insights operation.
Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataResponse
ExportInsightsDataResponse.Builder
Response for an export insights operation.
Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataResponse
FaqAnswerData
Agent Assist frequently-asked-question answer data.
Protobuf type google.cloud.contactcenterinsights.v1.FaqAnswerData
FaqAnswerData.Builder
Agent Assist frequently-asked-question answer data.
Protobuf type google.cloud.contactcenterinsights.v1.FaqAnswerData
GcsSource
A Cloud Storage source of conversation data.
Protobuf type google.cloud.contactcenterinsights.v1.GcsSource
GcsSource.Builder
A Cloud Storage source of conversation data.
Protobuf type google.cloud.contactcenterinsights.v1.GcsSource
GetAnalysisRequest
The request to get an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.GetAnalysisRequest
GetAnalysisRequest.Builder
The request to get an analysis.
Protobuf type google.cloud.contactcenterinsights.v1.GetAnalysisRequest
GetConversationRequest
The request to get a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.GetConversationRequest
GetConversationRequest.Builder
The request to get a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.GetConversationRequest
GetIssueModelRequest
The request to get an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.GetIssueModelRequest
GetIssueModelRequest.Builder
The request to get an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.GetIssueModelRequest
GetIssueRequest
The request to get an issue.
Protobuf type google.cloud.contactcenterinsights.v1.GetIssueRequest
GetIssueRequest.Builder
The request to get an issue.
Protobuf type google.cloud.contactcenterinsights.v1.GetIssueRequest
GetPhraseMatcherRequest
The request to get a a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.GetPhraseMatcherRequest
GetPhraseMatcherRequest.Builder
The request to get a a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.GetPhraseMatcherRequest
GetSettingsRequest
The request to get project-level settings.
Protobuf type google.cloud.contactcenterinsights.v1.GetSettingsRequest
GetSettingsRequest.Builder
The request to get project-level settings.
Protobuf type google.cloud.contactcenterinsights.v1.GetSettingsRequest
GetViewRequest
The request to get a view.
Protobuf type google.cloud.contactcenterinsights.v1.GetViewRequest
GetViewRequest.Builder
The request to get a view.
Protobuf type google.cloud.contactcenterinsights.v1.GetViewRequest
HoldData
The data for a hold annotation.
Protobuf type google.cloud.contactcenterinsights.v1.HoldData
HoldData.Builder
The data for a hold annotation.
Protobuf type google.cloud.contactcenterinsights.v1.HoldData
IngestConversationsMetadata
The metadata for an IngestConversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsMetadata
IngestConversationsMetadata.Builder
The metadata for an IngestConversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsMetadata
IngestConversationsMetadata.IngestConversationsStats
Statistics for IngestConversations operation.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsMetadata.IngestConversationsStats
IngestConversationsMetadata.IngestConversationsStats.Builder
Statistics for IngestConversations operation.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsMetadata.IngestConversationsStats
IngestConversationsRequest
The request to ingest conversations.
Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest
IngestConversationsRequest.Builder
The request to ingest conversations.
Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest
IngestConversationsRequest.ConversationConfig
Configuration that applies to all conversations.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsRequest.ConversationConfig
IngestConversationsRequest.ConversationConfig.Builder
Configuration that applies to all conversations.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsRequest.ConversationConfig
IngestConversationsRequest.GcsSource
Configuration for Cloud Storage bucket sources.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsRequest.GcsSource
IngestConversationsRequest.GcsSource.Builder
Configuration for Cloud Storage bucket sources.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsRequest.GcsSource
IngestConversationsRequest.TranscriptObjectConfig
Configuration for processing transcript objects.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsRequest.TranscriptObjectConfig
IngestConversationsRequest.TranscriptObjectConfig.Builder
Configuration for processing transcript objects.
Protobuf type
google.cloud.contactcenterinsights.v1.IngestConversationsRequest.TranscriptObjectConfig
IngestConversationsResponse
The response to an IngestConversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsResponse
IngestConversationsResponse.Builder
The response to an IngestConversations operation.
Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsResponse
Intent
The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
Protobuf type google.cloud.contactcenterinsights.v1.Intent
Intent.Builder
The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
Protobuf type google.cloud.contactcenterinsights.v1.Intent
IntentMatchData
The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
Protobuf type google.cloud.contactcenterinsights.v1.IntentMatchData
IntentMatchData.Builder
The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
Protobuf type google.cloud.contactcenterinsights.v1.IntentMatchData
InterruptionData
The data for an interruption annotation.
Protobuf type google.cloud.contactcenterinsights.v1.InterruptionData
InterruptionData.Builder
The data for an interruption annotation.
Protobuf type google.cloud.contactcenterinsights.v1.InterruptionData
Issue
The issue resource.
Protobuf type google.cloud.contactcenterinsights.v1.Issue
Issue.Builder
The issue resource.
Protobuf type google.cloud.contactcenterinsights.v1.Issue
IssueAssignment
Information about the issue.
Protobuf type google.cloud.contactcenterinsights.v1.IssueAssignment
IssueAssignment.Builder
Information about the issue.
Protobuf type google.cloud.contactcenterinsights.v1.IssueAssignment
IssueMatchData
The data for an issue match annotation.
Protobuf type google.cloud.contactcenterinsights.v1.IssueMatchData
IssueMatchData.Builder
The data for an issue match annotation.
Protobuf type google.cloud.contactcenterinsights.v1.IssueMatchData
IssueModel
The issue model resource.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModel
IssueModel.Builder
The issue model resource.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModel
IssueModel.InputDataConfig
Configs for the input data used to create the issue model.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModel.InputDataConfig
IssueModel.InputDataConfig.Builder
Configs for the input data used to create the issue model.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModel.InputDataConfig
IssueModelLabelStats
Aggregated statistics about an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats
IssueModelLabelStats.Builder
Aggregated statistics about an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats
IssueModelLabelStats.IssueStats
Aggregated statistics about an issue.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats.IssueStats
IssueModelLabelStats.IssueStats.Builder
Aggregated statistics about an issue.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats.IssueStats
IssueModelName
IssueModelName.Builder
Builder for projects/{project}/locations/{location}/issueModels/{issue_model}.
IssueModelResult
Issue Modeling result on a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModelResult
IssueModelResult.Builder
Issue Modeling result on a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.IssueModelResult
IssueName
IssueName.Builder
Builder for projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}.
ListAnalysesRequest
The request to list analyses.
Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesRequest
ListAnalysesRequest.Builder
The request to list analyses.
Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesRequest
ListAnalysesResponse
The response to list analyses.
Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesResponse
ListAnalysesResponse.Builder
The response to list analyses.
Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesResponse
ListConversationsRequest
Request to list conversations.
Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsRequest
ListConversationsRequest.Builder
Request to list conversations.
Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsRequest
ListConversationsResponse
The response of listing conversations.
Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsResponse
ListConversationsResponse.Builder
The response of listing conversations.
Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsResponse
ListIssueModelsRequest
Request to list issue models.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsRequest
ListIssueModelsRequest.Builder
Request to list issue models.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsRequest
ListIssueModelsResponse
The response of listing issue models.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsResponse
ListIssueModelsResponse.Builder
The response of listing issue models.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsResponse
ListIssuesRequest
Request to list issues.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesRequest
ListIssuesRequest.Builder
Request to list issues.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesRequest
ListIssuesResponse
The response of listing issues.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesResponse
ListIssuesResponse.Builder
The response of listing issues.
Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesResponse
ListPhraseMatchersRequest
Request to list phrase matchers.
Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersRequest
ListPhraseMatchersRequest.Builder
Request to list phrase matchers.
Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersRequest
ListPhraseMatchersResponse
The response of listing phrase matchers.
Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersResponse
ListPhraseMatchersResponse.Builder
The response of listing phrase matchers.
Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersResponse
ListViewsRequest
The request to list views.
Protobuf type google.cloud.contactcenterinsights.v1.ListViewsRequest
ListViewsRequest.Builder
The request to list views.
Protobuf type google.cloud.contactcenterinsights.v1.ListViewsRequest
ListViewsResponse
The response of listing views.
Protobuf type google.cloud.contactcenterinsights.v1.ListViewsResponse
ListViewsResponse.Builder
The response of listing views.
Protobuf type google.cloud.contactcenterinsights.v1.ListViewsResponse
LocationName
LocationName.Builder
Builder for projects/{project}/locations/{location}.
PhraseMatchData
The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchData
PhraseMatchData.Builder
The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchData
PhraseMatchRule
The data for a phrase match rule.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRule
PhraseMatchRule.Builder
The data for a phrase match rule.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRule
PhraseMatchRuleConfig
Configuration information of a phrase match rule.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleConfig
PhraseMatchRuleConfig.Builder
Configuration information of a phrase match rule.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleConfig
PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup
PhraseMatchRuleGroup.Builder
A message representing a rule in the phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup
PhraseMatcher
The phrase matcher resource.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatcher
PhraseMatcher.Builder
The phrase matcher resource.
Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatcher
PhraseMatcherName
PhraseMatcherName.Builder
Builder for projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}.
RedactionConfig
DLP resources used for redaction while ingesting conversations.
Protobuf type google.cloud.contactcenterinsights.v1.RedactionConfig
RedactionConfig.Builder
DLP resources used for redaction while ingesting conversations.
Protobuf type google.cloud.contactcenterinsights.v1.RedactionConfig
ResourcesProto
RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
Protobuf type google.cloud.contactcenterinsights.v1.RuntimeAnnotation
RuntimeAnnotation.Builder
An annotation that was generated during the customer and agent interaction.
Protobuf type google.cloud.contactcenterinsights.v1.RuntimeAnnotation
SentimentData
The data for a sentiment annotation.
Protobuf type google.cloud.contactcenterinsights.v1.SentimentData
SentimentData.Builder
The data for a sentiment annotation.
Protobuf type google.cloud.contactcenterinsights.v1.SentimentData
Settings
The settings resource.
Protobuf type google.cloud.contactcenterinsights.v1.Settings
Settings.AnalysisConfig
Default configuration when creating Analyses in Insights.
Protobuf type google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig
Settings.AnalysisConfig.Builder
Default configuration when creating Analyses in Insights.
Protobuf type google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig
Settings.Builder
The settings resource.
Protobuf type google.cloud.contactcenterinsights.v1.Settings
SettingsName
SettingsName.Builder
Builder for projects/{project}/locations/{location}/settings.
SilenceData
The data for a silence annotation.
Protobuf type google.cloud.contactcenterinsights.v1.SilenceData
SilenceData.Builder
The data for a silence annotation.
Protobuf type google.cloud.contactcenterinsights.v1.SilenceData
SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
Protobuf type google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData
SmartComposeSuggestionData.Builder
Agent Assist Smart Compose suggestion data.
Protobuf type google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData
SmartReplyData
Agent Assist Smart Reply data.
Protobuf type google.cloud.contactcenterinsights.v1.SmartReplyData
SmartReplyData.Builder
Agent Assist Smart Reply data.
Protobuf type google.cloud.contactcenterinsights.v1.SmartReplyData
UndeployIssueModelMetadata
Metadata for undeploying an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelMetadata
UndeployIssueModelMetadata.Builder
Metadata for undeploying an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelMetadata
UndeployIssueModelRequest
The request to undeploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelRequest
UndeployIssueModelRequest.Builder
The request to undeploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelRequest
UndeployIssueModelResponse
The response to undeploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelResponse
UndeployIssueModelResponse.Builder
The response to undeploy an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelResponse
UpdateConversationRequest
The request to update a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateConversationRequest
UpdateConversationRequest.Builder
The request to update a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateConversationRequest
UpdateIssueModelRequest
The request to update an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueModelRequest
UpdateIssueModelRequest.Builder
The request to update an issue model.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueModelRequest
UpdateIssueRequest
The request to update an issue.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueRequest
UpdateIssueRequest.Builder
The request to update an issue.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueRequest
UpdatePhraseMatcherRequest
The request to update a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.UpdatePhraseMatcherRequest
UpdatePhraseMatcherRequest.Builder
The request to update a phrase matcher.
Protobuf type google.cloud.contactcenterinsights.v1.UpdatePhraseMatcherRequest
UpdateSettingsRequest
The request to update project-level settings.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateSettingsRequest
UpdateSettingsRequest.Builder
The request to update project-level settings.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateSettingsRequest
UpdateViewRequest
The request to update a view.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateViewRequest
UpdateViewRequest.Builder
The request to update a view.
Protobuf type google.cloud.contactcenterinsights.v1.UpdateViewRequest
UploadConversationMetadata
The metadata for an UploadConversation operation.
Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationMetadata
UploadConversationMetadata.Builder
The metadata for an UploadConversation operation.
Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationMetadata
UploadConversationRequest
Request to upload a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationRequest
UploadConversationRequest.Builder
Request to upload a conversation.
Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationRequest
View
The View resource.
Protobuf type google.cloud.contactcenterinsights.v1.View
View.Builder
The View resource.
Protobuf type google.cloud.contactcenterinsights.v1.View
ViewName
ViewName.Builder
Builder for projects/{project}/locations/{location}/views/{view}.
Interfaces
AnalysisOrBuilder
AnalysisResult.CallAnalysisMetadataOrBuilder
AnalysisResultOrBuilder
AnnotationBoundaryOrBuilder
AnnotatorSelector.SummarizationConfigOrBuilder
AnnotatorSelectorOrBuilder
AnswerFeedbackOrBuilder
ArticleSuggestionDataOrBuilder
BulkAnalyzeConversationsMetadataOrBuilder
BulkAnalyzeConversationsRequestOrBuilder
BulkAnalyzeConversationsResponseOrBuilder
CalculateIssueModelStatsRequestOrBuilder
CalculateIssueModelStatsResponseOrBuilder
CalculateStatsRequestOrBuilder
CalculateStatsResponse.TimeSeries.IntervalOrBuilder
CalculateStatsResponse.TimeSeriesOrBuilder
CalculateStatsResponseOrBuilder
CallAnnotationOrBuilder
ContactCenterInsightsGrpc.AsyncService
An API that lets users analyze and explore their business conversation data.
Conversation.CallMetadataOrBuilder
Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadataOrBuilder
Conversation.Transcript.TranscriptSegment.WordInfoOrBuilder
Conversation.Transcript.TranscriptSegmentOrBuilder
Conversation.TranscriptOrBuilder
ConversationDataSourceOrBuilder
ConversationLevelSentimentOrBuilder
ConversationOrBuilder
ConversationParticipantOrBuilder
ConversationSummarizationSuggestionDataOrBuilder
CreateAnalysisOperationMetadataOrBuilder
CreateAnalysisRequestOrBuilder
CreateConversationRequestOrBuilder
CreateIssueModelMetadataOrBuilder
CreateIssueModelRequestOrBuilder
CreatePhraseMatcherRequestOrBuilder
CreateViewRequestOrBuilder
DeleteAnalysisRequestOrBuilder
DeleteConversationRequestOrBuilder
DeleteIssueModelMetadataOrBuilder
DeleteIssueModelRequestOrBuilder
DeleteIssueRequestOrBuilder
DeletePhraseMatcherRequestOrBuilder
DeleteViewRequestOrBuilder
DeployIssueModelMetadataOrBuilder
DeployIssueModelRequestOrBuilder
DeployIssueModelResponseOrBuilder
DialogflowIntentOrBuilder
DialogflowInteractionDataOrBuilder
DialogflowSourceOrBuilder
EntityMentionDataOrBuilder
EntityOrBuilder
ExactMatchConfigOrBuilder
ExportInsightsDataMetadataOrBuilder
ExportInsightsDataRequest.BigQueryDestinationOrBuilder
ExportInsightsDataRequestOrBuilder
ExportInsightsDataResponseOrBuilder
FaqAnswerDataOrBuilder
GcsSourceOrBuilder
GetAnalysisRequestOrBuilder
GetConversationRequestOrBuilder
GetIssueModelRequestOrBuilder
GetIssueRequestOrBuilder
GetPhraseMatcherRequestOrBuilder
GetSettingsRequestOrBuilder
GetViewRequestOrBuilder
HoldDataOrBuilder
IngestConversationsMetadata.IngestConversationsStatsOrBuilder
IngestConversationsMetadataOrBuilder
IngestConversationsRequest.ConversationConfigOrBuilder
IngestConversationsRequest.GcsSourceOrBuilder
IngestConversationsRequest.TranscriptObjectConfigOrBuilder
IngestConversationsRequestOrBuilder
IngestConversationsResponseOrBuilder
IntentMatchDataOrBuilder
IntentOrBuilder
InterruptionDataOrBuilder
IssueAssignmentOrBuilder
IssueMatchDataOrBuilder
IssueModel.InputDataConfigOrBuilder
IssueModelLabelStats.IssueStatsOrBuilder
IssueModelLabelStatsOrBuilder
IssueModelOrBuilder
IssueModelResultOrBuilder
IssueOrBuilder
ListAnalysesRequestOrBuilder
ListAnalysesResponseOrBuilder
ListConversationsRequestOrBuilder
ListConversationsResponseOrBuilder
ListIssueModelsRequestOrBuilder
ListIssueModelsResponseOrBuilder
ListIssuesRequestOrBuilder
ListIssuesResponseOrBuilder
ListPhraseMatchersRequestOrBuilder
ListPhraseMatchersResponseOrBuilder
ListViewsRequestOrBuilder
ListViewsResponseOrBuilder
PhraseMatchDataOrBuilder
PhraseMatchRuleConfigOrBuilder
PhraseMatchRuleGroupOrBuilder
PhraseMatchRuleOrBuilder
PhraseMatcherOrBuilder
RedactionConfigOrBuilder
RuntimeAnnotationOrBuilder
SentimentDataOrBuilder
Settings.AnalysisConfigOrBuilder
SettingsOrBuilder
SilenceDataOrBuilder
SmartComposeSuggestionDataOrBuilder
SmartReplyDataOrBuilder
UndeployIssueModelMetadataOrBuilder
UndeployIssueModelRequestOrBuilder
UndeployIssueModelResponseOrBuilder
UpdateConversationRequestOrBuilder
UpdateIssueModelRequestOrBuilder
UpdateIssueRequestOrBuilder
UpdatePhraseMatcherRequestOrBuilder
UpdateSettingsRequestOrBuilder
UpdateViewRequestOrBuilder
UploadConversationMetadataOrBuilder
UploadConversationRequestOrBuilder
ViewOrBuilder
Enums
AnalysisResult.MetadataCase
AnnotationBoundary.DetailedBoundaryCase
AnnotatorSelector.SummarizationConfig.ModelSourceCase
AnnotatorSelector.SummarizationConfig.SummarizationModel
Summarization model to use, if conversation_profile
is not used.
Protobuf enum
google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig.SummarizationModel
AnswerFeedback.CorrectnessLevel
The correctness level of an answer.
Protobuf enum google.cloud.contactcenterinsights.v1.AnswerFeedback.CorrectnessLevel
CallAnnotation.DataCase
Conversation.ExpirationCase
Conversation.Medium
Possible media for the conversation.
Protobuf enum google.cloud.contactcenterinsights.v1.Conversation.Medium
Conversation.MetadataCase
ConversationDataSource.SourceCase
ConversationParticipant.ParticipantCase
ConversationParticipant.Role
The role of the participant.
Protobuf enum google.cloud.contactcenterinsights.v1.ConversationParticipant.Role
ConversationView
Represents the options for viewing a conversation.
Protobuf enum google.cloud.contactcenterinsights.v1.ConversationView
Entity.Type
The type of the entity. For most entity types, the associated metadata is a
Wikipedia URL (wikipedia_url
) and Knowledge Graph MID (mid
). The table
below lists the associated fields for entities that have different
metadata.
Protobuf enum google.cloud.contactcenterinsights.v1.Entity.Type
EntityMentionData.MentionType
The supported types of mentions.
Protobuf enum google.cloud.contactcenterinsights.v1.EntityMentionData.MentionType
ExportInsightsDataRequest.DestinationCase
ExportInsightsDataRequest.WriteDisposition
Specifies the action that occurs if the destination table already exists.
Protobuf enum
google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest.WriteDisposition
IngestConversationsRequest.ObjectConfigCase
IngestConversationsRequest.SourceCase
IssueModel.State
State of the model.
Protobuf enum google.cloud.contactcenterinsights.v1.IssueModel.State
PhraseMatchRuleConfig.ConfigCase
PhraseMatchRuleGroup.PhraseMatchRuleGroupType
Specifies how to combine each phrase match rule for whether there is a match.
Protobuf enum
google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup.PhraseMatchRuleGroupType
PhraseMatcher.PhraseMatcherType
Specifies how to combine each phrase match rule group to determine whether there is a match.
Protobuf enum google.cloud.contactcenterinsights.v1.PhraseMatcher.PhraseMatcherType