Package com.google.cloud.contactcenterinsights.v1 (2.16.0)

A client to Contact Center AI Insights API

The interfaces provided are listed below, along with usage samples.

ContactCenterInsightsClient

Service Description: An API that lets users analyze and explore their business conversation data.

Sample for ContactCenterInsightsClient:


 // This snippet has been automatically generated and should be regarded as a code template only.
 // It will require modifications to work:
 // - It may require correct/in-range values for request initialization.
 // - It may require specifying regional endpoints when creating the service client as shown in
 // https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
 try (ContactCenterInsightsClient contactCenterInsightsClient =
     ContactCenterInsightsClient.create()) {
   LocationName parent = LocationName.of("[PROJECT]", "[LOCATION]");
   Conversation conversation = Conversation.newBuilder().build();
   String conversationId = "conversationId-1676095234";
   Conversation response =
       contactCenterInsightsClient.createConversation(parent, conversation, conversationId);
 }

Classes

Analysis

The analysis resource.

Protobuf type google.cloud.contactcenterinsights.v1.Analysis

Analysis.Builder

The analysis resource.

Protobuf type google.cloud.contactcenterinsights.v1.Analysis

AnalysisName.Builder

Builder for projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}.

AnalysisResult

The result of an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult

AnalysisResult.Builder

The result of an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult

AnalysisResult.CallAnalysisMetadata

Call-specific metadata created during analysis.

Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata

AnalysisResult.CallAnalysisMetadata.Builder

Call-specific metadata created during analysis.

Protobuf type google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata

AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation.

Protobuf type google.cloud.contactcenterinsights.v1.AnnotationBoundary

AnnotationBoundary.Builder

A point in a conversation that marks the start or the end of an annotation.

Protobuf type google.cloud.contactcenterinsights.v1.AnnotationBoundary

AnnotatorSelector

Selector of all available annotators and phrase matchers to run.

Protobuf type google.cloud.contactcenterinsights.v1.AnnotatorSelector

AnnotatorSelector.Builder

Selector of all available annotators and phrase matchers to run.

Protobuf type google.cloud.contactcenterinsights.v1.AnnotatorSelector

AnswerFeedback

The feedback that the customer has about a certain answer in the conversation.

Protobuf type google.cloud.contactcenterinsights.v1.AnswerFeedback

AnswerFeedback.Builder

The feedback that the customer has about a certain answer in the conversation.

Protobuf type google.cloud.contactcenterinsights.v1.AnswerFeedback

ArticleSuggestionData

Agent Assist Article Suggestion data.

Protobuf type google.cloud.contactcenterinsights.v1.ArticleSuggestionData

ArticleSuggestionData.Builder

Agent Assist Article Suggestion data.

Protobuf type google.cloud.contactcenterinsights.v1.ArticleSuggestionData

BulkAnalyzeConversationsMetadata

The metadata for a bulk analyze conversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsMetadata

BulkAnalyzeConversationsMetadata.Builder

The metadata for a bulk analyze conversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsMetadata

BulkAnalyzeConversationsRequest

The request to analyze conversations in bulk.

Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsRequest

BulkAnalyzeConversationsRequest.Builder

The request to analyze conversations in bulk.

Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsRequest

BulkAnalyzeConversationsResponse

The response for a bulk analyze conversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsResponse

BulkAnalyzeConversationsResponse.Builder

The response for a bulk analyze conversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.BulkAnalyzeConversationsResponse

CalculateIssueModelStatsRequest

Request to get statistics of an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsRequest

CalculateIssueModelStatsRequest.Builder

Request to get statistics of an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsRequest

CalculateIssueModelStatsResponse

Response of querying an issue model's statistics.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsResponse

CalculateIssueModelStatsResponse.Builder

Response of querying an issue model's statistics.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateIssueModelStatsResponse

CalculateStatsRequest

The request for calculating conversation statistics.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsRequest

CalculateStatsRequest.Builder

The request for calculating conversation statistics.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsRequest

CalculateStatsResponse

The response for calculating conversation statistics.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse

CalculateStatsResponse.Builder

The response for calculating conversation statistics.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse

CalculateStatsResponse.TimeSeries

A time series representing conversations over time.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries

CalculateStatsResponse.TimeSeries.Builder

A time series representing conversations over time.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries

CalculateStatsResponse.TimeSeries.Interval

A single interval in a time series.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries.Interval

CalculateStatsResponse.TimeSeries.Interval.Builder

A single interval in a time series.

Protobuf type google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries.Interval

CallAnnotation

A piece of metadata that applies to a window of a call.

Protobuf type google.cloud.contactcenterinsights.v1.CallAnnotation

CallAnnotation.Builder

A piece of metadata that applies to a window of a call.

Protobuf type google.cloud.contactcenterinsights.v1.CallAnnotation

ContactCenterInsightsClient

Service Description: An API that lets users analyze and explore their business conversation data.

This class provides the ability to make remote calls to the backing service through method calls that map to API methods. Sample code to get started:


 // This snippet has been automatically generated and should be regarded as a code template only.
 // It will require modifications to work:
 // - It may require correct/in-range values for request initialization.
 // - It may require specifying regional endpoints when creating the service client as shown in
 // https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
 try (ContactCenterInsightsClient contactCenterInsightsClient =
     ContactCenterInsightsClient.create()) {
   LocationName parent = LocationName.of("[PROJECT]", "[LOCATION]");
   Conversation conversation = Conversation.newBuilder().build();
   String conversationId = "conversationId-1676095234";
   Conversation response =
       contactCenterInsightsClient.createConversation(parent, conversation, conversationId);
 }

Note: close() needs to be called on the ContactCenterInsightsClient object to clean up resources such as threads. In the example above, try-with-resources is used, which automatically calls close().

The surface of this class includes several types of Java methods for each of the API's methods:

A "flattened" method. With this type of method, the fields of the request type have been converted into function parameters. It may be the case that not all fields are available as parameters, and not every API method will have a flattened method entry point.
A "request object" method. This type of method only takes one parameter, a request object, which must be constructed before the call. Not every API method will have a request object method.
A "callable" method. This type of method takes no parameters and returns an immutable API callable object, which can be used to initiate calls to the service.

See the individual methods for example code.

Many parameters require resource names to be formatted in a particular way. To assist with these names, this class includes a format method for each type of name, and additionally a parse method to extract the individual identifiers contained within names that are returned.

This class can be customized by passing in a custom instance of ContactCenterInsightsSettings to create(). For example:

To customize credentials:


 // This snippet has been automatically generated and should be regarded as a code template only.
 // It will require modifications to work:
 // - It may require correct/in-range values for request initialization.
 // - It may require specifying regional endpoints when creating the service client as shown in
 // https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
 ContactCenterInsightsSettings contactCenterInsightsSettings =
     ContactCenterInsightsSettings.newBuilder()
         .setCredentialsProvider(FixedCredentialsProvider.create(myCredentials))
         .build();
 ContactCenterInsightsClient contactCenterInsightsClient =
     ContactCenterInsightsClient.create(contactCenterInsightsSettings);

To customize the endpoint:


 // This snippet has been automatically generated and should be regarded as a code template only.
 // It will require modifications to work:
 // - It may require correct/in-range values for request initialization.
 // - It may require specifying regional endpoints when creating the service client as shown in
 // https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
 ContactCenterInsightsSettings contactCenterInsightsSettings =
     ContactCenterInsightsSettings.newBuilder().setEndpoint(myEndpoint).build();
 ContactCenterInsightsClient contactCenterInsightsClient =
     ContactCenterInsightsClient.create(contactCenterInsightsSettings);

To use REST (HTTP1.1/JSON) transport (instead of gRPC) for sending and receiving requests over the wire:


 // This snippet has been automatically generated and should be regarded as a code template only.
 // It will require modifications to work:
 // - It may require correct/in-range values for request initialization.
 // - It may require specifying regional endpoints when creating the service client as shown in
 // https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
 ContactCenterInsightsSettings contactCenterInsightsSettings =
     ContactCenterInsightsSettings.newHttpJsonBuilder().build();
 ContactCenterInsightsClient contactCenterInsightsClient =
     ContactCenterInsightsClient.create(contactCenterInsightsSettings);

Please refer to the GitHub repository's samples for more quickstart code snippets.

ContactCenterInsightsClient.ListAnalysesFixedSizeCollection

ContactCenterInsightsClient.ListAnalysesPage

ContactCenterInsightsClient.ListAnalysesPagedResponse

ContactCenterInsightsClient.ListConversationsFixedSizeCollection

ContactCenterInsightsClient.ListConversationsPage

ContactCenterInsightsClient.ListConversationsPagedResponse

ContactCenterInsightsClient.ListPhraseMatchersFixedSizeCollection

ContactCenterInsightsClient.ListPhraseMatchersPage

ContactCenterInsightsClient.ListPhraseMatchersPagedResponse

ContactCenterInsightsClient.ListViewsFixedSizeCollection

ContactCenterInsightsClient.ListViewsPage

ContactCenterInsightsClient.ListViewsPagedResponse

ContactCenterInsightsGrpc

An API that lets users analyze and explore their business conversation data.

ContactCenterInsightsGrpc.ContactCenterInsightsBlockingStub

A stub to allow clients to do synchronous rpc calls to service ContactCenterInsights.

An API that lets users analyze and explore their business conversation data.

ContactCenterInsightsGrpc.ContactCenterInsightsFutureStub

A stub to allow clients to do ListenableFuture-style rpc calls to service ContactCenterInsights.

An API that lets users analyze and explore their business conversation data.

ContactCenterInsightsGrpc.ContactCenterInsightsImplBase

Base class for the server implementation of the service ContactCenterInsights.

An API that lets users analyze and explore their business conversation data.

ContactCenterInsightsGrpc.ContactCenterInsightsStub

A stub to allow clients to do asynchronous rpc calls to service ContactCenterInsights.

An API that lets users analyze and explore their business conversation data.

ContactCenterInsightsProto

ContactCenterInsightsSettings

Settings class to configure an instance of ContactCenterInsightsClient.

The default instance has everything set to sensible defaults:

The default service address (contactcenterinsights.googleapis.com) and default port (443) are used.
Credentials are acquired automatically through Application Default Credentials.
Retries are configured for idempotent methods but not for non-idempotent methods.

The builder of this class is recursive, so contained classes are themselves builders. When build() is called, the tree of builders is called to create the complete settings object.

For example, to set the total timeout of createConversation to 30 seconds:


 // This snippet has been automatically generated and should be regarded as a code template only.
 // It will require modifications to work:
 // - It may require correct/in-range values for request initialization.
 // - It may require specifying regional endpoints when creating the service client as shown in
 // https://cloud.google.com/java/docs/setup#configure_endpoints_for_the_client_library
 ContactCenterInsightsSettings.Builder contactCenterInsightsSettingsBuilder =
     ContactCenterInsightsSettings.newBuilder();
 contactCenterInsightsSettingsBuilder
     .createConversationSettings()
     .setRetrySettings(
         contactCenterInsightsSettingsBuilder
             .createConversationSettings()
             .getRetrySettings()
             .toBuilder()
             .setTotalTimeout(Duration.ofSeconds(30))
             .build());
 ContactCenterInsightsSettings contactCenterInsightsSettings =
     contactCenterInsightsSettingsBuilder.build();

ContactCenterInsightsSettings.Builder

Builder for ContactCenterInsightsSettings.

Conversation

The conversation resource.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation

Conversation.Builder

The conversation resource.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation

Conversation.CallMetadata

Call-specific metadata.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.CallMetadata

Conversation.CallMetadata.Builder

Call-specific metadata.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.CallMetadata

Conversation.Transcript

A message representing the transcript of a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript

Conversation.Transcript.Builder

A message representing the transcript of a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript

Conversation.Transcript.TranscriptSegment

A segment of a full transcript.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment

Conversation.Transcript.TranscriptSegment.Builder

A segment of a full transcript.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment

Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata

Metadata from Dialogflow relating to the current transcript segment.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata

Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata.Builder

Metadata from Dialogflow relating to the current transcript segment.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata

Conversation.Transcript.TranscriptSegment.WordInfo

Word-level info for words in a transcript.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo

Conversation.Transcript.TranscriptSegment.WordInfo.Builder

Word-level info for words in a transcript.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo

ConversationDataSource

The conversation source, which is a combination of transcript and audio.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationDataSource

ConversationDataSource.Builder

The conversation source, which is a combination of transcript and audio.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationDataSource

ConversationLevelSentiment

One channel of conversation-level sentiment data.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationLevelSentiment

ConversationLevelSentiment.Builder

One channel of conversation-level sentiment data.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationLevelSentiment

ConversationName

ConversationName.Builder

Builder for projects/{project}/locations/{location}/conversations/{conversation}.

ConversationParticipant

The call participant speaking for a given utterance.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationParticipant

ConversationParticipant.Builder

The call participant speaking for a given utterance.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationParticipant

CreateAnalysisOperationMetadata

Metadata for a create analysis operation.

Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisOperationMetadata

CreateAnalysisOperationMetadata.Builder

Metadata for a create analysis operation.

Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisOperationMetadata

CreateAnalysisRequest

The request to create an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisRequest

CreateAnalysisRequest.Builder

The request to create an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.CreateAnalysisRequest

CreateConversationRequest

Request to create a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.CreateConversationRequest

CreateConversationRequest.Builder

Request to create a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.CreateConversationRequest

CreateIssueModelMetadata

Metadata for creating an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata

CreateIssueModelMetadata.Builder

Metadata for creating an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelMetadata

CreateIssueModelRequest

The request to create an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelRequest

CreateIssueModelRequest.Builder

The request to create an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.CreateIssueModelRequest

CreatePhraseMatcherRequest

Request to create a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.CreatePhraseMatcherRequest

CreatePhraseMatcherRequest.Builder

Request to create a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.CreatePhraseMatcherRequest

CreateViewRequest

The request to create a view.

Protobuf type google.cloud.contactcenterinsights.v1.CreateViewRequest

CreateViewRequest.Builder

The request to create a view.

Protobuf type google.cloud.contactcenterinsights.v1.CreateViewRequest

DeleteAnalysisRequest

The request to delete an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteAnalysisRequest

DeleteAnalysisRequest.Builder

The request to delete an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteAnalysisRequest

DeleteConversationRequest

The request to delete a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteConversationRequest

DeleteConversationRequest.Builder

The request to delete a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteConversationRequest

DeleteIssueModelMetadata

Metadata for deleting an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelMetadata

DeleteIssueModelMetadata.Builder

Metadata for deleting an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelMetadata

DeleteIssueModelRequest

The request to delete an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelRequest

DeleteIssueModelRequest.Builder

The request to delete an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueModelRequest

DeleteIssueRequest

The request to delete an issue.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueRequest

DeleteIssueRequest.Builder

The request to delete an issue.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteIssueRequest

DeletePhraseMatcherRequest

The request to delete a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.DeletePhraseMatcherRequest

DeletePhraseMatcherRequest.Builder

The request to delete a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.DeletePhraseMatcherRequest

DeleteViewRequest

The request to delete a view.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteViewRequest

DeleteViewRequest.Builder

The request to delete a view.

Protobuf type google.cloud.contactcenterinsights.v1.DeleteViewRequest

DeployIssueModelMetadata

Metadata for deploying an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelMetadata

DeployIssueModelMetadata.Builder

Metadata for deploying an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelMetadata

DeployIssueModelRequest

The request to deploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelRequest

DeployIssueModelRequest.Builder

The request to deploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelRequest

DeployIssueModelResponse

The response to deploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelResponse

DeployIssueModelResponse.Builder

The response to deploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.DeployIssueModelResponse

DialogflowIntent

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

Protobuf type google.cloud.contactcenterinsights.v1.DialogflowIntent

DialogflowIntent.Builder

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

Protobuf type google.cloud.contactcenterinsights.v1.DialogflowIntent

DialogflowInteractionData

Dialogflow interaction data.

Protobuf type google.cloud.contactcenterinsights.v1.DialogflowInteractionData

DialogflowInteractionData.Builder

Dialogflow interaction data.

Protobuf type google.cloud.contactcenterinsights.v1.DialogflowInteractionData

DialogflowSource

A Dialogflow source of conversation data.

Protobuf type google.cloud.contactcenterinsights.v1.DialogflowSource

DialogflowSource.Builder

A Dialogflow source of conversation data.

Protobuf type google.cloud.contactcenterinsights.v1.DialogflowSource

Entity

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

Protobuf type google.cloud.contactcenterinsights.v1.Entity

Entity.Builder

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

Protobuf type google.cloud.contactcenterinsights.v1.Entity

EntityMentionData

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

Protobuf type google.cloud.contactcenterinsights.v1.EntityMentionData

EntityMentionData.Builder

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

Protobuf type google.cloud.contactcenterinsights.v1.EntityMentionData

ExactMatchConfig

Exact match configuration.

Protobuf type google.cloud.contactcenterinsights.v1.ExactMatchConfig

ExactMatchConfig.Builder

Exact match configuration.

Protobuf type google.cloud.contactcenterinsights.v1.ExactMatchConfig

ExportInsightsDataMetadata

Metadata for an export insights operation.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataMetadata

ExportInsightsDataMetadata.Builder

Metadata for an export insights operation.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataMetadata

ExportInsightsDataRequest

The request to export insights.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest

ExportInsightsDataRequest.BigQueryDestination

A BigQuery Table Reference.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest.BigQueryDestination

ExportInsightsDataRequest.BigQueryDestination.Builder

A BigQuery Table Reference.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest.BigQueryDestination

ExportInsightsDataRequest.Builder

The request to export insights.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataRequest

ExportInsightsDataResponse

Response for an export insights operation.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataResponse

ExportInsightsDataResponse.Builder

Response for an export insights operation.

Protobuf type google.cloud.contactcenterinsights.v1.ExportInsightsDataResponse

FaqAnswerData

Agent Assist frequently-asked-question answer data.

Protobuf type google.cloud.contactcenterinsights.v1.FaqAnswerData

FaqAnswerData.Builder

Agent Assist frequently-asked-question answer data.

Protobuf type google.cloud.contactcenterinsights.v1.FaqAnswerData

GcsSource

A Cloud Storage source of conversation data.

Protobuf type google.cloud.contactcenterinsights.v1.GcsSource

GcsSource.Builder

A Cloud Storage source of conversation data.

Protobuf type google.cloud.contactcenterinsights.v1.GcsSource

GetAnalysisRequest

The request to get an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.GetAnalysisRequest

GetAnalysisRequest.Builder

The request to get an analysis.

Protobuf type google.cloud.contactcenterinsights.v1.GetAnalysisRequest

GetConversationRequest

The request to get a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.GetConversationRequest

GetConversationRequest.Builder

The request to get a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.GetConversationRequest

GetIssueModelRequest

The request to get an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.GetIssueModelRequest

GetIssueModelRequest.Builder

The request to get an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.GetIssueModelRequest

GetIssueRequest

The request to get an issue.

Protobuf type google.cloud.contactcenterinsights.v1.GetIssueRequest

GetIssueRequest.Builder

The request to get an issue.

Protobuf type google.cloud.contactcenterinsights.v1.GetIssueRequest

GetPhraseMatcherRequest

The request to get a a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.GetPhraseMatcherRequest

GetPhraseMatcherRequest.Builder

The request to get a a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.GetPhraseMatcherRequest

GetSettingsRequest

The request to get project-level settings.

Protobuf type google.cloud.contactcenterinsights.v1.GetSettingsRequest

GetSettingsRequest.Builder

The request to get project-level settings.

Protobuf type google.cloud.contactcenterinsights.v1.GetSettingsRequest

GetViewRequest

The request to get a view.

Protobuf type google.cloud.contactcenterinsights.v1.GetViewRequest

GetViewRequest.Builder

The request to get a view.

Protobuf type google.cloud.contactcenterinsights.v1.GetViewRequest

HoldData

The data for a hold annotation.

Protobuf type google.cloud.contactcenterinsights.v1.HoldData

HoldData.Builder

The data for a hold annotation.

Protobuf type google.cloud.contactcenterinsights.v1.HoldData

IngestConversationsMetadata

The metadata for an IngestConversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsMetadata

IngestConversationsMetadata.Builder

The metadata for an IngestConversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsMetadata

IngestConversationsMetadata.IngestConversationsStats

Statistics for IngestConversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsMetadata.IngestConversationsStats

IngestConversationsMetadata.IngestConversationsStats.Builder

Statistics for IngestConversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsMetadata.IngestConversationsStats

IngestConversationsRequest

The request to ingest conversations.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest

IngestConversationsRequest.Builder

The request to ingest conversations.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest

IngestConversationsRequest.ConversationConfig

Configuration that applies to all conversations.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest.ConversationConfig

IngestConversationsRequest.ConversationConfig.Builder

Configuration that applies to all conversations.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest.ConversationConfig

IngestConversationsRequest.GcsSource

Configuration for Cloud Storage bucket sources.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest.GcsSource

IngestConversationsRequest.GcsSource.Builder

Configuration for Cloud Storage bucket sources.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest.GcsSource

IngestConversationsRequest.TranscriptObjectConfig

Configuration for processing transcript objects.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest.TranscriptObjectConfig

IngestConversationsRequest.TranscriptObjectConfig.Builder

Configuration for processing transcript objects.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsRequest.TranscriptObjectConfig

IngestConversationsResponse

The response to an IngestConversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsResponse

IngestConversationsResponse.Builder

The response to an IngestConversations operation.

Protobuf type google.cloud.contactcenterinsights.v1.IngestConversationsResponse

Intent

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

Protobuf type google.cloud.contactcenterinsights.v1.Intent

Intent.Builder

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

Protobuf type google.cloud.contactcenterinsights.v1.Intent

IntentMatchData

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

Protobuf type google.cloud.contactcenterinsights.v1.IntentMatchData

IntentMatchData.Builder

Protobuf type google.cloud.contactcenterinsights.v1.IntentMatchData

InterruptionData

The data for an interruption annotation.

Protobuf type google.cloud.contactcenterinsights.v1.InterruptionData

InterruptionData.Builder

The data for an interruption annotation.

Protobuf type google.cloud.contactcenterinsights.v1.InterruptionData

Issue

The issue resource.

Protobuf type google.cloud.contactcenterinsights.v1.Issue

Issue.Builder

The issue resource.

Protobuf type google.cloud.contactcenterinsights.v1.Issue

IssueAssignment

Information about the issue.

Protobuf type google.cloud.contactcenterinsights.v1.IssueAssignment

IssueAssignment.Builder

Information about the issue.

Protobuf type google.cloud.contactcenterinsights.v1.IssueAssignment

IssueMatchData

The data for an issue match annotation.

Protobuf type google.cloud.contactcenterinsights.v1.IssueMatchData

IssueMatchData.Builder

The data for an issue match annotation.

Protobuf type google.cloud.contactcenterinsights.v1.IssueMatchData

IssueModel

The issue model resource.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModel

IssueModel.Builder

The issue model resource.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModel

IssueModel.InputDataConfig

Configs for the input data used to create the issue model.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModel.InputDataConfig

IssueModel.InputDataConfig.Builder

Configs for the input data used to create the issue model.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModel.InputDataConfig

IssueModelLabelStats

Aggregated statistics about an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats

IssueModelLabelStats.Builder

Aggregated statistics about an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats

IssueModelLabelStats.IssueStats

Aggregated statistics about an issue.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats.IssueStats

IssueModelLabelStats.IssueStats.Builder

Aggregated statistics about an issue.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModelLabelStats.IssueStats

IssueModelName

IssueModelName.Builder

Builder for projects/{project}/locations/{location}/issueModels/{issue_model}.

IssueModelResult

Issue Modeling result on a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModelResult

IssueModelResult.Builder

Issue Modeling result on a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.IssueModelResult

IssueName

IssueName.Builder

Builder for projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}.

ListAnalysesRequest

The request to list analyses.

Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesRequest

ListAnalysesRequest.Builder

The request to list analyses.

Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesRequest

ListAnalysesResponse

The response to list analyses.

Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesResponse

ListAnalysesResponse.Builder

The response to list analyses.

Protobuf type google.cloud.contactcenterinsights.v1.ListAnalysesResponse

ListConversationsRequest

Request to list conversations.

Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsRequest

ListConversationsRequest.Builder

Request to list conversations.

Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsRequest

ListConversationsResponse

The response of listing conversations.

Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsResponse

ListConversationsResponse.Builder

The response of listing conversations.

Protobuf type google.cloud.contactcenterinsights.v1.ListConversationsResponse

ListIssueModelsRequest

Request to list issue models.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsRequest

ListIssueModelsRequest.Builder

Request to list issue models.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsRequest

ListIssueModelsResponse

The response of listing issue models.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsResponse

ListIssueModelsResponse.Builder

The response of listing issue models.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssueModelsResponse

ListIssuesRequest

Request to list issues.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesRequest

ListIssuesRequest.Builder

Request to list issues.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesRequest

ListIssuesResponse

The response of listing issues.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesResponse

ListIssuesResponse.Builder

The response of listing issues.

Protobuf type google.cloud.contactcenterinsights.v1.ListIssuesResponse

ListPhraseMatchersRequest

Request to list phrase matchers.

Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersRequest

ListPhraseMatchersRequest.Builder

Request to list phrase matchers.

Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersRequest

ListPhraseMatchersResponse

The response of listing phrase matchers.

Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersResponse

ListPhraseMatchersResponse.Builder

The response of listing phrase matchers.

Protobuf type google.cloud.contactcenterinsights.v1.ListPhraseMatchersResponse

ListViewsRequest

The request to list views.

Protobuf type google.cloud.contactcenterinsights.v1.ListViewsRequest

ListViewsRequest.Builder

The request to list views.

Protobuf type google.cloud.contactcenterinsights.v1.ListViewsRequest

ListViewsResponse

The response of listing views.

Protobuf type google.cloud.contactcenterinsights.v1.ListViewsResponse

ListViewsResponse.Builder

The response of listing views.

Protobuf type google.cloud.contactcenterinsights.v1.ListViewsResponse

LocationName

LocationName.Builder

Builder for projects/{project}/locations/{location}.

PhraseMatchData

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchData

PhraseMatchData.Builder

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchData

PhraseMatchRule

The data for a phrase match rule.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRule

PhraseMatchRule.Builder

The data for a phrase match rule.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRule

PhraseMatchRuleConfig

Configuration information of a phrase match rule.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleConfig

PhraseMatchRuleConfig.Builder

Configuration information of a phrase match rule.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleConfig

PhraseMatchRuleGroup

A message representing a rule in the phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup

PhraseMatchRuleGroup.Builder

A message representing a rule in the phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup

PhraseMatcher

The phrase matcher resource.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatcher

PhraseMatcher.Builder

The phrase matcher resource.

Protobuf type google.cloud.contactcenterinsights.v1.PhraseMatcher

PhraseMatcherName

PhraseMatcherName.Builder

Builder for projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}.

RedactionConfig

DLP resources used for redaction while ingesting conversations.

Protobuf type google.cloud.contactcenterinsights.v1.RedactionConfig

RedactionConfig.Builder

DLP resources used for redaction while ingesting conversations.

Protobuf type google.cloud.contactcenterinsights.v1.RedactionConfig

ResourcesProto

RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

Protobuf type google.cloud.contactcenterinsights.v1.RuntimeAnnotation

RuntimeAnnotation.Builder

An annotation that was generated during the customer and agent interaction.

Protobuf type google.cloud.contactcenterinsights.v1.RuntimeAnnotation

SentimentData

The data for a sentiment annotation.

Protobuf type google.cloud.contactcenterinsights.v1.SentimentData

SentimentData.Builder

The data for a sentiment annotation.

Protobuf type google.cloud.contactcenterinsights.v1.SentimentData

Settings

The settings resource.

Protobuf type google.cloud.contactcenterinsights.v1.Settings

Settings.AnalysisConfig

Default configuration when creating Analyses in Insights.

Protobuf type google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig

Settings.AnalysisConfig.Builder

Default configuration when creating Analyses in Insights.

Protobuf type google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig

Settings.Builder

The settings resource.

Protobuf type google.cloud.contactcenterinsights.v1.Settings

SettingsName

SettingsName.Builder

Builder for projects/{project}/locations/{location}/settings.

SilenceData

The data for a silence annotation.

Protobuf type google.cloud.contactcenterinsights.v1.SilenceData

SilenceData.Builder

The data for a silence annotation.

Protobuf type google.cloud.contactcenterinsights.v1.SilenceData

SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data.

Protobuf type google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData

SmartComposeSuggestionData.Builder

Agent Assist Smart Compose suggestion data.

Protobuf type google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData

SmartReplyData

Agent Assist Smart Reply data.

Protobuf type google.cloud.contactcenterinsights.v1.SmartReplyData

SmartReplyData.Builder

Agent Assist Smart Reply data.

Protobuf type google.cloud.contactcenterinsights.v1.SmartReplyData

UndeployIssueModelMetadata

Metadata for undeploying an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelMetadata

UndeployIssueModelMetadata.Builder

Metadata for undeploying an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelMetadata

UndeployIssueModelRequest

The request to undeploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelRequest

UndeployIssueModelRequest.Builder

The request to undeploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelRequest

UndeployIssueModelResponse

The response to undeploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelResponse

UndeployIssueModelResponse.Builder

The response to undeploy an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UndeployIssueModelResponse

UpdateConversationRequest

The request to update a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateConversationRequest

UpdateConversationRequest.Builder

The request to update a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateConversationRequest

UpdateIssueModelRequest

The request to update an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueModelRequest

UpdateIssueModelRequest.Builder

The request to update an issue model.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueModelRequest

UpdateIssueRequest

The request to update an issue.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueRequest

UpdateIssueRequest.Builder

The request to update an issue.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateIssueRequest

UpdatePhraseMatcherRequest

The request to update a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.UpdatePhraseMatcherRequest

UpdatePhraseMatcherRequest.Builder

The request to update a phrase matcher.

Protobuf type google.cloud.contactcenterinsights.v1.UpdatePhraseMatcherRequest

UpdateSettingsRequest

The request to update project-level settings.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateSettingsRequest

UpdateSettingsRequest.Builder

The request to update project-level settings.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateSettingsRequest

UpdateViewRequest

The request to update a view.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateViewRequest

UpdateViewRequest.Builder

The request to update a view.

Protobuf type google.cloud.contactcenterinsights.v1.UpdateViewRequest

UploadConversationMetadata

The metadata for an UploadConversation operation.

Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationMetadata

UploadConversationMetadata.Builder

The metadata for an UploadConversation operation.

Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationMetadata

UploadConversationRequest

Request to upload a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationRequest

UploadConversationRequest.Builder

Request to upload a conversation.

Protobuf type google.cloud.contactcenterinsights.v1.UploadConversationRequest

View

The View resource.

Protobuf type google.cloud.contactcenterinsights.v1.View

View.Builder

The View resource.

Protobuf type google.cloud.contactcenterinsights.v1.View

ViewName

ViewName.Builder

Builder for projects/{project}/locations/{location}/views/{view}.

Interfaces

AnalysisOrBuilder

AnalysisResult.CallAnalysisMetadataOrBuilder

AnalysisResultOrBuilder

AnnotationBoundaryOrBuilder

AnnotatorSelectorOrBuilder

AnswerFeedbackOrBuilder

ArticleSuggestionDataOrBuilder

BulkAnalyzeConversationsMetadataOrBuilder

BulkAnalyzeConversationsRequestOrBuilder

BulkAnalyzeConversationsResponseOrBuilder

CalculateIssueModelStatsRequestOrBuilder

CalculateIssueModelStatsResponseOrBuilder

CalculateStatsRequestOrBuilder

CalculateStatsResponse.TimeSeries.IntervalOrBuilder

CalculateStatsResponse.TimeSeriesOrBuilder

CalculateStatsResponseOrBuilder

CallAnnotationOrBuilder

ContactCenterInsightsGrpc.AsyncService

An API that lets users analyze and explore their business conversation data.