Zendesk

The Zendesk connector lets you perform insert, delete, update, and read operations on Zendesk database.

Supported versions

This connector supports Zendesk's Version 2 APIs.

Before you begin

Before using the Zendesk connector, do the following tasks:

• In your Google Cloud project:
  • Ensure that network connectivity is set up. For information about network patterns, see Network connectivity.
  • Grant the roles/connectors.admin IAM role to the user configuring the connector.
  • Grant the following IAM roles to the service account that you want to use for the connector:
    • roles/secretmanager.viewer
    • roles/secretmanager.secretAccessor

    A service account is a special type of Google account intended to represent a non-human user that needs to authenticate and be authorized to access data in Google APIs. If you don't have a service account, you must create a service account. For more information, see Creating a service account.

  • Enable the following services:
    • secretmanager.googleapis.com (Secret Manager API)
    • connectors.googleapis.com (Connectors API)

    To understand how to enable services, see Enabling services.

  If these services or permissions have not been enabled for your project previously, you are prompted to enable them when configuring the connector.

• If you want to use your email address and password to access the Zendesk API, enable password access in the Zendesk's admin center. For more information, see Basic authentication.
• For information about creating a Zendesk account, see Create a Zendesk Account.

Configure the connector

Configuring the connector requires you to create a connection to your data source (backend system). A connection is specific to a data source. It means that if you have many data sources, you must create a separate connection for each data source. To create a connection, do the following steps:

1. In the Cloud console, go to the Integration Connectors > Connections page and then select or create a Google Cloud project.

   Go to the Connections page

2. Click + CREATE NEW to open the Create Connection page.
3. In the Location section, choose the location for the connection.
   1. Region: Select a location from the drop-down list.

      For the list of all the supported regions, see Locations.

   2. Click NEXT.
4. In the Connection Details section, complete the following:
   1. Connector: Select Zendesk from the drop down list of available Connectors.
   2. Connector version: Select the Connector version from the drop down list of available versions.
   3. In the Connection Name field, enter a name for the Connection instance.

      Connection names must meet the following criteria:

      • Connection names can use letters, numbers, or hyphens.
      • Letters must be lower-case.
      • Connection names must begin with a letter and end with a letter or number.
      • Connection names cannot exceed 49 characters.
      • For connectors that support event subscription, the connection names cannot begin with the "goog" prefix.
   4. Optionally, enter a Description for the connection instance.
   5. Optionally, enable Cloud logging, and then select a log level. By default, the log level is set to Error.
   6. Service Account: Select a service account that has the required roles.
   7. To use the connection for event subscriptions, select Enable event subscription. Selecting this, displays the following options:
      • Enable event subscription with entity and actions: Select this option to use the connection for both event subscription and connector operations (entities and actions).
      • Enable only event subscription: Select this option to use the connection only for event subscription. If you select this option, click Next, and then configure event subscription.
   8. Optionally, configure the Connection node settings:
      • Minimum number of nodes: Enter the minimum number of connection nodes.
      • Maximum number of nodes: Enter the maximum number of connection nodes.

      A node is a unit (or replica) of a connection that processes transactions. More nodes are required to process more transactions for a connection and conversely, fewer nodes are required to process fewer transactions. To understand how the nodes affect your connector pricing, see Pricing for connection nodes. If you don't enter any values, by default the minimum nodes are set to 2 (for better availability) and the maximum nodes are set to 50.

   Note: You can customize the connection node values only if you are a Pay-as-you-go customer.
   9. Use proxy: Select this checkbox to configure a proxy server for the connection and configure the following values:
   • Proxy Auth Scheme: Select the authentication type to authenticate with the proxy server. The following authentication types are supported:
     • Basic: Basic HTTP authentication.
     • Digest: Digest HTTP authentication.
   • Proxy User: A user name to be used to authenticate with the proxy server.
   • Proxy Password: The Secret manager secret of the user's password.
   • Proxy SSL Type: The SSL type to use when connecting to the proxy server. The following authentication types are supported:
     • Auto: Default setting. If the URL is an HTTPS URL, then the Tunnel option is used. If the URL is an HTTP URL, then the NEVER option is used.
     • Always: The connection is always SSL enabled.
     • Never: The connection is not SSL enabled.
     • Tunnel: The connection is through a tunneling proxy. The proxy server opens a connection to the remote host and traffic flows back and forth through the proxy.
   • In the Proxy Server section, enter details of the proxy server.
     1. Click + Add destination.
     2. Select a Destination Type.
        • Host address: Specify the hostname or IP address of the destination.

          If you want to establish a private connection to your backend system, do the following:

          • Create a PSC service attachment.
          • Create an endpoint attachment and then enter the details of the endpoint attachment in the Host address field.
   10. Optionally, click + ADD LABEL to add a label to the Connection in the form of a key/value pair.
   11. Click NEXT.
5. In the Destinations section, enter details of the remote host (backend system) you want to connect to.
   1. Destination Type: Select a Destination Type.
      • Select Host address from the list to specify the hostname or IP address of the destination.
      • If you want to establish a private connection to your backend systems, select Endpoint attachment from the list, and then select the required endpoint attachment from the Endpoint Attachment list.
        Note: To understand how to create an endpoint attachment, see PSC service attachment and endpoint attachment. After you have created the endpoint attachment, it will be visible in the Endpoint Attachment list.

      If you want to establish a public connection to your backend systems with additional security, you can consider configuring static outbound IP addresses for your connections, and then configure your firewall rules to allowlist only the specific static IP addresses.

      To enter additional destinations, click +ADD DESTINATION.

   2. Click NEXT.
6. In the Authentication section, enter the authentication details.
   1. Select an Authentication type and enter the relevant details.

      The following authentication types are supported by the Zendesk connection:

      • Username and password
      • User and API token

   To understand how to configure these authentication types, see Configure authentication.

   2. Click NEXT.
7. If you have enabled the event subscription, the Event Subscription Details section appears on the connection creation page. To understand how to configure event subscription details, see Configure event subscription.
8. Review: Review your connection and authentication details.
9. Click Create.

Configure authentication

Enter the details based on the authentication you want to use.

• Username and password
  • Username: The Zendesk username to use for the connection.
  • Password: Secret Manager secret containing the password associated with the Zendesk username.
• User and API token
  • User: The Zendesk user account used to authenticate.
  • API Token: The API token of the authenticated user.

Configure event subscription

If you have enabled the event subscription, enter the following values in the Event Subscription Details section:

1. Select a Destination Type.
   • Host address: Enter the registration URL of your backend system in the host field.
2. Enter the authentication details.
   1. Username: Enter the username.
   2. Password: Select the Secret Manager secret containing the password associated with the username.
   3. Secret Version: Select the secret version.
3. Optionally, select Enable data enrichment if you want additional information to be appended to the backend system's response.

   The additional information is specific to the entity for which you have configured the event. For more information, see Data enrichment in event notifications.

   Note: If you have configured this connection for only event subscription, you can't enable this option. To enable data enrichment, you must configure the connection for both event subscription and connector operations (entities and actions).
4. Select Enable private connectivity for secured connectivity between your backend application and your connection. If you select this option, you must perform additional configuration steps after creating the connection. For more information, see Private connectivity for event subscription.
5. Enter the dead-letter configuration. If you configure dead-letter, the connection writes the unprocessed events to the specified Pub/Sub topic. Enter the following details:
   1. Dead-letter project ID: The Google Cloud project ID where you have configured the dead-letter Pub/Sub topic.
   2. Dead-letter topic: The Pub/Sub topic where you want to write the details of the unprocessed event.
6. If you want to use a proxy to connect to your backend (for event subscription), enter the following details:
1. Proxy SSL Type: The SSL type to use when connecting to the proxy server. Select any of the following authentication types:
   • Always: The connection is always SSL enabled for event subscription.
   • Never: The connection is not SSL enabled for event subscription.
2. Proxy Auth Scheme: Select the authentication type to authenticate with the proxy server. The following authentication types are supported:
   • Basic: Basic HTTP authentication.
3. Proxy User: Enter the user name to be used to authenticate with the proxy server.
4. Proxy Password: Select the Secret Manager secret of the user's password.
5. Secret version: Select the secret version.
6. In the Proxy Server section, enter details of the proxy server.
   1. Click + Add destination, and then select the Destination Type as Host address.
   2. Enter the proxy server's hostname or IP address, and the proxy server's port number.

Tip: To understand how you can use event subscription in your integrations, see Zendesk trigger.

Connection configuration samples

Basic authentication connection type

Field name	Details
Location	us-east4
Connector	Zendesk
Connector version	1
Connection Name	CONNECTION_NAME
Enable Cloud Logging	Yes
Service Account	SERVICE_ACCOUNT_NAME@PROJECT_ID.iam.gserviceaccount.com
Host	HOST_ADDRESS
UserPassword	Yes
Username	USERNAME
Password	PASSWORD
Secret version	1

Connection to Zendesk uses SSL by default, and no additional configuration is needed if you're using the standard Zendesk URL, such as https://yoursubdomain.zendesk.com.

Entities, operations, and actions

All the Integration Connectors provide a layer of abstraction for the objects of the connected application. You can access an application's objects only through this abstraction. The abstraction is exposed to you as entities, operations, and actions.

Note: You can view the entities, operations, and actions of a connector in the Connectors task.

• Entity: An entity can be thought of as an object, or a collection of properties, in the connected application or service. The definition of an entity differs from a connector to a connector. For example, in a database connector, tables are the entities, in a file server connector, folders are the entities, and in a messaging system connector, queues are the entities.

  However, it is possible that a connector doesn't support or have any entities, in which case the Entities list will be empty.

• Operation: An operation is the activity that you can perform on an entity. You can perform any of the following operations on an entity:
  • List
  • Get
  • Create
  • Update
  • Delete

  Selecting an entity from the available list, generates a list of operations available for the entity. For a detailed description of the operations, see the Connectors task's entity operations. However, if a connector doesn't support any of the entity operations, such unsupported operations aren't listed in the Operations list.

• Action: An action is a first class function that is made available to the integration through the connector interface. An action lets you make changes to an entity or entities, and vary from connector to connector. Normally, an action will have some input parameters, and an output parameter. However, it is possible that a connector doesn't support any action, in which case the Actions list will be empty.

Note: All entities and actions will have a schema associated with them. For example, an action schema will have the parameter details such as; the parameter names, and its corresponding data type. The schema (metadata) for entities and actions is fetched by the connection at runtime from your backend. If there are any updates to the schema, such updates won't be automatically reflected in your existing connections; you must manually refresh the schema. To refresh the schema for a connection, open the Connection details page of the connection, and then click Refresh connection schema.

System limitations

The Zendesk connector can process 5 transaction per second, per node, and throttles any transactions beyond this limit. By default, Integration Connectors allocates 2 nodes (for better availability) for a connection.

For information on the limits applicable to Integration Connectors, see Limits.

Note: The number of Integration Connectors nodes will autoscale dynamically based on your usage. However, if you want to reserve capacity for large volumes without waiting for autoscaling, you can adjust the minimum node value for a connection. More nodes are required to process more transactions for a connection. Conversely, fewer nodes are required if a connection processes fewer transactions. To configure the node values, do the following:

• If you are a pay-as-you-go customer, configure the minimum and maximum node value in the edit connection page.
• If you are a subscription based customer, contact support.

The maximum transactions that a node can handle depends on various factors. So, before adjusting the minimum nodes for better throughput, it is recommended you check if your backend systems are set up optimally to handle the required traffic.

Actions

The Zendesk connector provides actions to manage your tickets based on the ticket ID. To understand how to configure the actions, see Action examples.

Action examples

This section describes how to perform some of the actions in this connector.

Example - Delete a ticket

1. In the Configure connector task dialog, click Actions.
2. Select the DeleteTicketsPermanently action, and then click Done.
3. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
     "Id": "18"
   }

This example deletes the ticket permanently. If the action is successful, your connector task's connectorOutputPayload response parameter will have a value similar to the following:

[{
  "Success": "true"
}] 

Note: The DeleteTicketsPermanently operation permanently deletes a record. If you want to perform a soft delete, use the Entity delete operation.

Example - Merge tickets

1. In the Configure connector task dialog, click Actions.
2. Select the MergeTickets action, and then click Done.
3. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
     "Id": "25",
     "Id": "26"
   }

This example merges the two tickets. If the action is successful, your connector task's connectorOutputPayload response parameter will have a value similar to the following:

[{
  "Success": null,
  "Message": null
}] 

Example - Restore a ticket

1. In the Configure connector task dialog, click Actions.
2. Select the RestoreTicket action, and then click Done.
3. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
     "id": "20"
   }

This example restores a ticket. If the action is successful, your connector task's connectorOutputPayload response parameter will have a value similar to the following:

[{
  "Success": "true"
}] 

Example - Recover a suspended ticket

1. In the Configure connector task dialog, click Actions.
2. Select the RecoverSuspendedTicket action, and then click Done.
3. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
     "id": "18726501985809"
   }

This example recovers the suspended ticket. If the action is successful, your connector task's connectorOutputPayload response parameter will have a value similar to the following:

[{
  "Id": "60921"
}]

Entity operation examples

Example - List operation on Tickets

1. In the Configure connector task dialog, click Entities.
2. Select Tickets from the Entity list.
3. Select the List operation, and then click Done.

You can perform List operation on the following entities:

Attachments, Ticket Comments, Ticket Forms, Ticket Fields, Requests, Ticket Audits, Ticket Metrics, Suspended Tickets, Sharing Agreements, Users, UserIdentities, UserRelatedInformation, UserFields, OrganizationFields, and JobStatus

Example - Get operation on Tickets

1. In the Configure connector task dialog, click Entities.
2. Select Tickets from the Entity list.
3. Select the Get operation, and then clickDone.
4. Here, the entityId is set to 34.0. To set the entityId, in the Task Input section of the Connectors task, click entityId and then enter 34.0 in the Default Value field.

You can perform Get operation on the following entities:

Ticket Forms, Ticket Fields, Requests, Ticket Audits, Suspended Tickets, User Fields, UserIdentities, and Users

Example - Create operation on Tickets

1. In the Configure connector task dialog, click Entities.
2. Select Tickets from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Subject": "Zendesk_Create_Ticket",
       "RawSubject": "Zendesk_Create",
       "Description": "this ticket is related to application integration Create operation",
       "Type": "incident",
       "Priority": "urgent",
       "Status": "open",
       "Recipient": null,
       "HasIncidents": false,
       "DueAt": null,
       "RequesterId": 3.84625885158E11,
       "SubmitterId": 3.84625883418E11,
       "AssigneeId": 3.84625883418E11,
       "OrganizationId": "16665992392721",
       "GroupId": 3.60008282358E11,
       "TicketFormId": 3.60001719218E11,
       "BrandId": 3.60003285058E11,
       "Tags": null,
       "ViaChannel": "web",
       "ViaSource": "{\r\n  \"from\": null,\r\n  \"to\": null,\r\n  \"rel\": null\r\n}",
       "CustomFields": null,
       "SatisfactionRating": null,
       "SharingAgreementIds": null,
       "AllowChannelback": false,
       "IsPublic": true,
       "Url": "https://altostrat.zendesk.com/api/v2/tickets/1.json"
     }
     

   If the integration is successful, your connector task's connectorOutputPayload field will have a value similar to the following:

    {
       "Id": 38.0
     }
     

Example - Create operation on TicketForms

1. In the Configure connector task dialog, click Entities.
2. Select TicketForms from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Name": "Altostrat_Zendesk1",
       "RawName": "Altostrat_Zendesk1",
       "DisplayName": "Altostrat_Issues1",
       "RawDisplayName": "Altostrat_Issues1",
       "Position": 2.0,
       "Active": true,
       "EndUserVisible": true,
       "Default": false,
       "InAllBrands": true,
       "RestrictedBrandIds": null,
       "FallbackToDefault": null,
       "AssociatedToBrand": null
     }
     

   If the integration is successful, the TicketForms task's connectorOutputPayload response parameter will have a value similar to the following:

   {
       "Id":1.8104712053393E13
     }
     

Example - Create operation on TicketFields

1. In the Configure connector task dialog, click Entities.
2. Select TicketFields from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Type": "text",
       "Title": "New field created",
       "RawTitle": null,
       "Description": "Please create the new field",
       "RawDescription": null,
       "Position": 2.0,
       "Active": true,
       "Required": false,
       "CollapsedForAgents": false,
       "RegexpForValidation": null,
       "VisibleInPortal": true,
       "EditableInPortal": true,
       "Tag": null,
       "CreatedAt": "2021-07-06 06:35:19.0",
       "UpdatedAt": "2021-07-06 06:35:19.0",
       "SystemFieldOptions": null,
       "CustomFieldOptions": null,
       "Removable": false
     }
     

   If the integration is successful, the TicketFields task's connectorOutputPayload response parameter will have a value similar to the following:

   {
       "Id": 1.7139061374865E13
     }
     

Example - Create operation on SharingAgreements

1. In the Configure connector task dialog, click Entities.
2. Select SharingAgreements from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Name": "altostrat.zendesk.com",
       "RemoteSubdomain": "altostrat"
     }
     

   If the integration is successful, the SharingAgreements task's connectorOutputPayload response parameter will have a value similar to the following:

   {
       "Id": 1.7142672288273E13
     }
     

Example - Create operation on Users

1. In the Configure connector task dialog, click Entities.
2. Select Users from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Email": "[e-mail]",
       "Name": "Altostrat Team"
     }
     

   If the integration is successful, the Users task's connectorOutputPayload response parameter will have a value similar to the following:

   {
       "Id": 1.7156912480273E13
     }
     

Example - Create operation on UserIdentities

1. In the Configure connector task dialog, click Entities.
2. Select UserIdentities from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "UserId": 3.84637722338E11,
       "Type": "email",
       "Value": "[e-mail]",
       "Verified": false,
       "Primary": true,
       "DeliverableState": "reserved_example",
       "Url": "https://d3valtostrat1625553311.zendesk.com/api/v2/users/384637722338/identities/368240277818.json"
     }
     

   If the integration is successful, the UserIdentities task's connectorOutputPayload response parameter will have a value similar to the following:

   {
       "Id": 1.6961185982353E13
     } 
     

Example - Create operation on UserFields

1. In the Configure connector task dialog, click Entities.
2. Select UserFields from the Entity list.
3. Select the Create operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Title": "Support description",
       "Type": "text",
       "Key": "support_description"
     }
     

   If the integration is successful, the UserFields task's connectorOutputPayload response parameter will have a value similar to the following:

   {
       "Id": 1.7157236761873E13
     }
     

Example - Update operation on Tickets

1. In the Configure connector task dialog, click Entities.
2. Select Tickets from the Entity list.
3. Select the Update operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Subject": "Google_Altostrat_Zendesk Update",
       "RawSubject": "Google_Altostrat_Zendesk Update",
       "Description": "this ticket is related to googlecloud application integration update check",
       "RequesterId": 1.6854335860497E13
     }
     

5. Here, the entityId is set to 35.0. To set the entityId, click entityId, and then enter 35 in the Default Value field.

   Instead of specifying the entityId, you can also set the filterClause to 35.

   If the integration is successful, your connector task's connectorOutputPayload field will have a value similar to the following:

   {
         Id": 35.0
     }
     

Example - Update operation on TicketForms

1. In the Configure connector task dialog, click Entities.
2. Select TicketForms from the Entity list.
3. Select the Update operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Name": "Ticketforms Updated",
       "DisplayName": "Altostrat_Issues1",
       "RawDisplayName": "Altostrat_Issues1"
     }
     

5. Here, the entityId is set to 1.7137314972689E13. To set the entityId, click entityId and then enter 1.7137314972689E13 in the Default Value field.

   Instead of specifying the entityId, you can also set the filterClause to 1.7137314972689E13.

   Running This example, returns a response similar to the following in the Connector task's connectorOutputPayload output variable:

   {
         Id": 1.7137314972689E13
     }
     

Example - Update operation on TicketFields

1. In the Configure connector task dialog, click Entities.
2. Select TicketFields from the Entity list.
3. Select the Update operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Description": "Updated description for testing"
     }
     

5. Here, the entityId is set to 3.60022990118E11. To set the entityId, click entityId and then enter 3.60022990118E11 in the Default Value field.

   Instead of specifying the entityId, you can also set the filterClause to 3.60022990118E11.

   Running This example, returns a response similar to the following in the Connector task's connectorOutputPayload output variable:

   {
         Id": 3.60022990118E11
     }
     

Example - Update operation on Users

1. In the Configure connector task dialog, click Entities.
2. Select Users from the Entity list.
3. Select the Update operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Name": "The Customer update",
       "Last Name": "Alex",
       "First Name": "Charlie"
     }
     

5. Here, the entityId is set to 3.84625885158E11. To set the entityId, click entityId and then enter 3.84625885158E11 in the Default Value field.

   Instead of specifying the entityId, you can also set the filterClause to 3.84625885158E11.

   Running This example, returns a response similar to the following in the Connector task's connectorOutputPayload output variable:

   {
         Id": 3.84625885158E11
     }
     

Example - Update operation on UserFields

1. In the Configure connector task dialog, click Entities.
2. Select UserFields from the Entity list.
3. Select the Update operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Title": "Support description updated",
       "Type": "text",
       "Key": "support_description"
     }
     

5. Here, the entityId is set to 1.7157236761873E13. To set the entityId, click entityId and then enter 1.7157236761873E13 in the Default Value field.

   Instead of specifying the entityId, you can also set the filterClause to 1.7157236761873E13.

   Running This example, returns a response similar to the following in the Connector task's connectorOutputPayload output variable:

   {
         Id": 1.7157236761873E13
     }
     

Example - Update operation on UserIdentities

1. In the Configure connector task dialog, click Entities.
2. Select UserIdentities from the Entity list.
3. Select the Update operation, and then click Done.
4. In the Task Input section of the Connectors task, click connectorInputPayload and then enter a value similar to the following in the Default Value field:

   {
       "Verified": true
     }
     

5. In this entity, the Update operation can be performed by using filter clause and composite primary keys hence entityId is not required.

Instead of specifying the entityId, you can also set the filterClause as UserId='384625885158' and Id='368234205078' .

Running this example, returns a response similar to the following in the connector task's connectorOutputPayload output variable:

{
    "Id": 3.68234205078E11
  }
  

Example - Delete operation on Tickets

1. In the Configure connector task dialog, click Entities.
2. Select Tickets from the Entity list.
3. Select the Delete operation, and then click Done.
4. Here, the entityId is set to 35.0. To set the entityId, in Task Input section of the Connectors task, click entityId and then enter 35 in the Default Value field.

You can perform Delete operation on the following entities:

Ticket Fields, Suspended Tickets, UserIdentities, User Fields, and Users

Use terraform to create connections

You can use the Terraform resource to create a new connection.

To learn how to apply or remove a Terraform configuration, see Basic Terraform commands.

To view a sample terraform template for connection creation, see sample template.

When creating this connection by using Terraform, you must set the following variables in your Terraform configuration file:

Parameter name	Data type	Required	Description
proxy_enabled	BOOLEAN	False	Select this checkbox to configure a proxy server for the connection.
proxy_auth_scheme	ENUM	False	The authentication type to use to authenticate to the ProxyServer proxy. Supported values are: BASIC, DIGEST, NONE
proxy_user	STRING	False	A user name to be used to authenticate to the ProxyServer proxy.
proxy_password	SECRET	False	A password to be used to authenticate to the ProxyServer proxy.
proxy_ssltype	ENUM	False	The SSL type to use when connecting to the ProxyServer proxy. Supported values are: AUTO, ALWAYS, NEVER, TUNNEL

Use the Zendesk connection in an integration

After you create the connection, it becomes available in both Apigee Integration and Application Integration. You can use the connection in an integration through the Connectors task.

• To understand how to create and use the Connectors task in Apigee Integration, see Connectors task.
• To understand how to create and use the Connectors task in Application Integration, see Connectors task.

Get help from the Google Cloud community

You can post your questions and discuss this connector in the Google Cloud community at Cloud Forums.

What's next

• Understand how to suspend and resume a connection.
• Understand how to monitor connector usage.
• Understand how to view connector logs.