Google Cloud 는 다양한 니즈를 충족할 수 있도록 연중무휴 지원, 전화 지원, 기술 지원 관리자 상담과 같은 다양한 서포트 패키지를 제공합니다. 자세한 내용은 Cloud Customer Care를 참조하세요.
커뮤니티에서 지원받기
다음 리소스를 통해 Compute Engine 커뮤니티의 지원을 받을 수 있습니다. 새로운 질문을 게시하기 전에 FAQ를 검토하세요.
Stack Overflow에 질문하기
Stack Overflow에서는 Compute Engine을 사용한 애플리케이션 프로그래밍 및 개발에 대해 질문할 수 있습니다.
예를 들어 Windows VM 인스턴스를 사용하는 경우 google-compute-engine+windows 쿼리를 실행하면 Google Compute Engine 태그와 Windows 태그가 모두 지정된 질문이 반환됩니다.
Server Fault에서는 Compute Engine 리소스의 문제해결에 대해 질문할 수 있습니다.
Compute Engine에 관해 토론하기
gce-discussion Google 그룹에 참여하면 Google 엔지니어 및 기타 사용자와 Compute Engine에 대해 토론할 수 있습니다. gce-announce Google 그룹에 참여하면 Compute Engine 관련 공지를 받을 수 있고, gce-operations Google 그룹에 참여하면 Compute Engine 작업에 대한 업데이트를 받을 수 있습니다.
Google Cloud
Slack 커뮤니티를 방문하여 Compute Engine 및 기타 Google Cloud 제품에 대해 토론할 수도 있습니다. 아직 가입하지 않았다면 이 양식을 사용하여 가입하세요.
Compute Engine의 경우 #compute-engine 채널에 가입합니다.
설명서 사용 중 문제가 발생하거나 일반적인 의견 또는 제안이 있는 경우 설명서에 대한 의견을 게시할 수 있습니다. Compute Engine 설명서의 모든 페이지에서 페이지 오른쪽 상단에 있는 '의견 보내기' 링크를 클릭하세요. 그러면 의견 제출 양식이 열립니다. 이 양식으로 다음 중 해당되는 정보를 제공하세요.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-07-29(UTC)"],[[["\u003cp\u003eGoogle Cloud offers various support packages, including 24/7 coverage, phone support, and access to technical support managers, detailed further on the Cloud Customer Care page.\u003c/p\u003e\n"],["\u003cp\u003eUsers can engage with the Compute Engine community for support through resources like Stack Overflow, Server Fault, and dedicated Google groups for discussion, announcements, and operations updates.\u003c/p\u003e\n"],["\u003cp\u003eThe Google Cloud Slack community, particularly the #compute-engine channel, provides another avenue for discussing Compute Engine and other Google Cloud products.\u003c/p\u003e\n"],["\u003cp\u003eFor issues, bugs, feature requests, and documentation feedback, there are specific reporting mechanisms, including the Issues tracker and a documentation feedback form, to ensure proper handling and resolution.\u003c/p\u003e\n"],["\u003cp\u003eUsers can contact billing support for any issues regarding billing, including SLA violations, or report any abuse concerning virtual machines.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\n*** ** * ** ***\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\nUse the following resources to get support from the Compute Engine\ncommunity. Review our [FAQ](/compute/docs/faq) before posting a new question.\n\n### Ask a question on Stack Overflow\n\n- Ask questions about application programming and development on Compute Engine on [Stack Overflow](http://stackoverflow.com/questions/tagged/google-compute-engine). For example, if you are using a Windows VM instance, the [google-compute-engine+windows](http://stackoverflow.com/search?q=google-compute-engine+windows) query returns questions tagged with both **Google Compute Engine** and **Windows**.\n- Ask questions about troubleshooting Compute Engine resources on [Server Fault](http://serverfault.com/questions/tagged/google-compute-engine).\n\n### Discuss Compute Engine\n\nJoin the\n[gce-discussion](https://groups.google.com/forum/#!forum/gce-discussion)\nGoogle group to discuss Compute Engine with Google engineers and other\nusers. Join the\n[gce-announce](https://groups.google.com/forum/#!forum/gce-announce) Google\ngroup to get Compute Engine announcements, and the\n[gce-operations](https://groups.google.com/forum/#!forum/gce-operations)\nGoogle group to get updates on Compute Engine operations.\n\nYou can also visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nCompute Engine and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFor Compute Engine, join the\n[`#compute-engine`](https://googlecloud-community.slack.com/messages/C0EM1FJKB/)\nchannel.\n\n\nFile bugs or feature requests\n-----------------------------\n\n### Where to file a report\n\n### Bugs and defects\n\n*Example: My instance is unable to attach additional disks*\n\nIf your issue is not answered by the [FAQ](/compute/docs/faq) or remains\nunresolved, post your question to the [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0)\nwith the following information:\n\n- What steps will reproduce the problem?\n- What is the expected output? What do you see instead?\n- What version of the product are you using? On what operating system?\n- Please provide any additional information.\n\n### File a feature request\n\n*Example: Compute Engine should add feature X*\n\nYour feature request might already have been filed on the [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0).\nIf so, upvote the feature to indicate that you would like to see it added.\n\nIf not, gather the following information and post the feature request\nto the [Issues tracker](https://issuetracker.google.com/issues/new?component=187134&template=0):\n\n- What is the desired behavior of the feature? (Be specific!)\n- If relevant, why are current approaches or workarounds insufficient?\n- If relevant, what new use cases will this feature enable?\n\n### Documentation feedback\n\n*Example: Documentation for X is out of date*\n\nIf you run into issues while using the documentation, have general feedback,\nor want to make a suggestion, use the documentation feedback mechanism. From\nany page in the Compute Engine documentation, click the \"Send feedback\"\nlink near the top right of the page. This will open a feedback form. Provide\nthe following information (if applicable):\n\n- What URL are you reporting?\n- What was inaccurate?\n- General comments or suggestions\n\nYour comments will be reviewed by the Compute Engine team.\n\n### Production issues\n\n*Example: My instance is running very slow*\n\nIf you have a paid support contract, [contact Google directly](http://www.google.com/support/enterprise/go/support_info#cloud).\n\nIf you experienced an [SLA](/compute/docs/sla)\nviolation, contact [Billing support](http://support.google.com/code/bin/request.py?hl=en&contact_type=cloud_platform_billing&ctx=go).\n\nYou can also report [virtual machine abuse](http://support.google.com/code/bin/request.py?contact_type=virtual_machines_abuse).\n\nYou can file a\n[production issue report](mailto:gc-team@google.com) for\nyour application. Google reads these reports but cannot reply individually.\nOperational support for individual applications is not provided via the issue\ntracker."]]
