Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. Assured Workloads customers are required to have Premium Support. For more information, see Google Cloud Support plans.

Open a support ticket

Assured Workloads technical support services are only available for customers who have purchased Assured Support. For questions about the Assured Workloads product, open a support case specifying the subcomponent that is most relevant to your issue when you open a case.

Field Specification
Group Identity & Security
Component Assured Workloads
Sub Component Select the appropriate category for your issue

To open a support ticket, see Cloud Support Procedures. You are responsible for ensuring that sensitive information is not shared within your Support case.

FedRAMP Moderate Technical Support Services

Google first level support personnel will be screened in accordance with Google's System Security Plan. All requests for technical support services by the customer must be submitted via the Create Case option from within the Admin Console. Customers must include the project identifier (ID) in the project field, which corresponds to an Assured Workloads project. Support is provided only in English. Additional Google Cloud Technical Support Services (TSS) are outlined in the Google Cloud Technical Support Services guidelines.

US regions and Support Technical Support Services

Google TSS shall be provided by US Persons located in the US. All requests for technical support services by the customer must be submitted via the Create Case option from within the Admin Console and, in the project field, include the project identifier (ID) that corresponds to an Assured Workloads project. Support is provided only in English. Additional Google Cloud TSS are outlined in the Google Cloud Technical Support Services Guidelines.

IL4 Technical Support Services

Google TSS shall be provided by US Persons located in the US and screened in accordance with Google's System Security Plan. All requests for technical support services by the customer must be submitted via the Create Case option from within the Admin Console and, in the project field, include the project identifier (ID) that corresponds to an Assured Workloads project. Support is provided only in English. Additional Google Cloud TSS are outlined in the Google Cloud Technical Support Services guidelines.

CJIS Technical Support Services

Google TSS shall be provided by US Persons located in the US and screened in accordance with Google's System Security Plan. All requests for technical support services by the customer must be submitted via the Create Case option from within the Admin Console and, in the project field, include the project identifier (ID) that corresponds to an Assured Workloads project. Support is provided only in English. Additional Google Cloud TSS are outlined in the Google Cloud Technical Support Services Guidelines.

FedRAMP High Technical Support Services

Google TSS shall be provided by personnel located in the US and screened in accordance with Google's System Security Plan. All requests for technical support services by the customer must be submitted via the Create Case option from within the Admin Console and, in the project field, include the project identifier (ID) that corresponds to an Assured Workloads project. Support is provided only in English. Additional Google Cloud TSS are outlined in the Google Cloud Technical Support Services Guidelines.