Portal user management requests

You're viewing Apigee and Apigee hybrid documentation.
View Apigee Edge documentation.

Portal user management requests are meant for creating and managing users in the Support Portal. Support Portal users can create, view, and update Support tickets or service requests using one of the following methods:

Apigee Support portal user management requests

Service request description Can I do this myself? How to perform this operation?
Onboard new users into support portal Yes Add more users to Apigee Support portal
Remove existing users from the support portal Yes Remove users from Apigee Support portal
Reset the support portal user password Yes

You can reset the password using the following instructions:

  1. Go to Apigee Support and navigate to the File a support ticket section.
  2. Click File a support ticket.
  3. Click Forgot Your Password? in the Apigee Support portal page.
Update support portal admin contact in the support portal No File a support case with the Google Cloud support team.

Google Cloud console user management requests

Google Cloud console allows Apigee and hybrid users to create and manage cases. For information about the various user roles and getting access control to Google Cloud console see Access control with IAM.

Service request description Can I do this myself? How to perform this operation?
Onboard (add) new users into Google Cloud console Yes
  1. Choose the appropriate Customer Care IAM role
  2. Add users to appropriate Customer Care IAM role in Google Cloud console
Remove existing users from Google Cloud console Yes Revoke access for Customer Care IAM role in Google Cloud console