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Esta é a documentação da Apigee e da Apigee híbrida.
Confira a documentação da Apigee Edge.
As solicitações de serviço são um tipo de suporte solicitado pelos usuários da Apigee para assistência necessária
no suporte da Apigee em tarefas não relacionadas a incidentes. Na Apigee, as tarefas não relacionadas a incidentes incluem
a criação ou exclusão de organizações e ambientes, o gerenciamento da capacidade da
infraestrutura, o gerenciamento de usuários do portal, a configuração de recursos etc.
Na Apigee, muitas dessas tarefas não relacionadas a incidentes são de autoatendimento. Os usuários da Apigee
poderão executar muitas das tarefas se tiverem as permissões apropriadas. No entanto,
é possível solicitar assistência do suporte do Google Cloud para realizar determinadas tarefas que ainda não são
autoatendimento.
Na Apigee híbrida, todas as tarefas podem ser de autoatendimento, exceto a solicitação de direito inicial.
Neste documento, descrevemos quais tarefas de solicitação de serviço podem ser de autoatendimento na Apigee e híbrida,
além de como é possível executá-las e quais tarefas de solicitação de serviço exigem que você crie um novo
caso de suporte com o Google Cloud.
As solicitações de serviço são classificadas nas seguintes categorias com base no tipo de solicitação:
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-09-04 UTC."],[[["\u003cp\u003eThis document outlines service requests for Apigee and Apigee hybrid, which are non-incident related support tasks.\u003c/p\u003e\n"],["\u003cp\u003eMany service request tasks are self-serviceable in Apigee with proper permissions, while others require Google Cloud support.\u003c/p\u003e\n"],["\u003cp\u003eIn Apigee hybrid, all tasks are self-serviceable, excluding the initial entitlement request.\u003c/p\u003e\n"],["\u003cp\u003eService requests covered in this document include portal user management, entitlement requests, provisioning requests, stress/load/penetration test requests, and infrastructure capacity management.\u003c/p\u003e\n"]]],[],null,["# Introduction to service requests\n\n*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/service-requests/service-requests) documentation.*\n\n\nService requests are a type of support requested by Apigee users for assistance required from\nApigee Support on non-incident related tasks. In Apigee, the non-incident related tasks include\ncreating or deleting organizations and environments, managing the capacity of the\ninfrastructure, managing portal users, configuring resources, etc.\n\n\nIn Apigee, many of these non-incident related tasks are self-serviceable. Apigee users\nshould be able to perform many of the tasks if they have the appropriate permissions. However,\nassistance may be required from Google Cloud support to perform certain tasks, which are not yet\nself-serviceable.\n\n\nIn Apigee hybrid, all tasks are self-serviceable, except for the initial entitlement request.\n\n\nThis document describes which service request tasks are self-serviceable in Apigee and hybrid,\nand how you can perform them, and which service request tasks require you to create a new\nsupport case with Google Cloud support.\n\n\nService requests are classified into the following categories based on the type of request: \n[Portal user management requests\nAdd users to or remove users from Support Portal.](/apigee/docs/support/service-requests/portal-user-management-req) \n[Entitlement requests\nGet the entitlement to create paid org.](/apigee/docs/support/service-requests/entitlement-req) \n[Provisioning requests\nCreate and delete organizations, environments, and environment groups. Expand/decommission regions.](/apigee/docs/support/service-requests/provisioning-req) \n[Stress/load/penetration test requests\nStress/load/penetration test requests.](/apigee/docs/support/service-requests/stress-load-req) \n[Infrastructure capacity management requests\nManage capacity requirements.](/apigee/docs/support/service-requests/capacity-management-req)"]]
