Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Anda sedang melihat dokumentasi Apigee dan Apigee hybrid.
Lihat dokumentasi
Apigee Edge.
Permintaan layanan adalah jenis dukungan yang diminta oleh pengguna Apigee untuk mendapatkan bantuan yang diperlukan dari
Dukungan Apigee terkait tugas yang tidak terkait insiden. Di Apigee, tugas yang tidak terkait insiden mencakup pembuatan atau penghapusan organisasi dan lingkungan, pengelolaan kapasitas infrastruktur, pengelolaan pengguna portal, konfigurasi resource, dll.
Di Apigee, banyak tugas terkait non-insiden ini dapat dilakukan secara mandiri. Pengguna Apigee
harus dapat melakukan banyak tugas jika memiliki izin yang sesuai. Namun, bantuan dari dukungan Google Cloud mungkin diperlukan untuk melakukan tugas tertentu, yang belum dapat dilakukan secara mandiri.
Di Apigee hybrid, semua tugas dapat dilakukan secara mandiri, kecuali untuk permintaan hak awal.
Dokumen ini menjelaskan tugas permintaan layanan mana yang dapat dilakukan secara mandiri di Apigee dan hybrid, serta cara Anda dapat melakukannya, dan tugas permintaan layanan mana yang mengharuskan Anda membuat kasus dukungan baru dengan dukungan Google Cloud.
Permintaan layanan diklasifikasikan ke dalam kategori berikut berdasarkan jenis permintaan:
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[[["\u003cp\u003eThis document outlines service requests for Apigee and Apigee hybrid, which are non-incident related support tasks.\u003c/p\u003e\n"],["\u003cp\u003eMany service request tasks are self-serviceable in Apigee with proper permissions, while others require Google Cloud support.\u003c/p\u003e\n"],["\u003cp\u003eIn Apigee hybrid, all tasks are self-serviceable, excluding the initial entitlement request.\u003c/p\u003e\n"],["\u003cp\u003eService requests covered in this document include portal user management, entitlement requests, provisioning requests, stress/load/penetration test requests, and infrastructure capacity management.\u003c/p\u003e\n"]]],[],null,["# Introduction to service requests\n\n*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/service-requests/service-requests) documentation.*\n\n\nService requests are a type of support requested by Apigee users for assistance required from\nApigee Support on non-incident related tasks. In Apigee, the non-incident related tasks include\ncreating or deleting organizations and environments, managing the capacity of the\ninfrastructure, managing portal users, configuring resources, etc.\n\n\nIn Apigee, many of these non-incident related tasks are self-serviceable. Apigee users\nshould be able to perform many of the tasks if they have the appropriate permissions. However,\nassistance may be required from Google Cloud support to perform certain tasks, which are not yet\nself-serviceable.\n\n\nIn Apigee hybrid, all tasks are self-serviceable, except for the initial entitlement request.\n\n\nThis document describes which service request tasks are self-serviceable in Apigee and hybrid,\nand how you can perform them, and which service request tasks require you to create a new\nsupport case with Google Cloud support.\n\n\nService requests are classified into the following categories based on the type of request: \n[Portal user management requests\nAdd users to or remove users from Support Portal.](/apigee/docs/support/service-requests/portal-user-management-req) \n[Entitlement requests\nGet the entitlement to create paid org.](/apigee/docs/support/service-requests/entitlement-req) \n[Provisioning requests\nCreate and delete organizations, environments, and environment groups. Expand/decommission regions.](/apigee/docs/support/service-requests/provisioning-req) \n[Stress/load/penetration test requests\nStress/load/penetration test requests.](/apigee/docs/support/service-requests/stress-load-req) \n[Infrastructure capacity management requests\nManage capacity requirements.](/apigee/docs/support/service-requests/capacity-management-req)"]]
