Primeros pasos con el servicio de asistencia de Google Cloud
Organízate con las colecciones
Guarda y clasifica el contenido según tus preferencias.
Estás consultando la documentación de Apigee y Apigee Hybrid.
Consulta la documentación de
Apigee Edge.
Si ya eres cliente de Apigee y tienes un plan de asistencia de pago de Apigee, puedes solicitar ayuda al equipo de Asistencia de Google Cloud.
En los siguientes documentos se describe cómo acceder a los servicios de asistencia:
Obtener asistencia de Cloud Customer Care:
describe las opciones de asistencia, cómo registrarse para recibir asistencia y cómo
ponerse en contacto con el equipo de Asistencia.
[[["Es fácil de entender","easyToUnderstand","thumb-up"],["Me ofreció una solución al problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Es difícil de entender","hardToUnderstand","thumb-down"],["La información o el código de muestra no son correctos","incorrectInformationOrSampleCode","thumb-down"],["Me faltan las muestras o la información que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-09-04 (UTC)."],[[["\u003cp\u003eThis documentation covers Apigee and Apigee hybrid, with a separate link for Apigee Edge documentation.\u003c/p\u003e\n"],["\u003cp\u003ePaid Apigee Subscription customers can request help from Google Cloud Support, while Pay-as-you-go customers can access support by signing up for a Google Cloud support plan.\u003c/p\u003e\n"],["\u003cp\u003eFree trial Apigee eval account users can find support in the Apigee community forum.\u003c/p\u003e\n"],["\u003cp\u003eUsers can access detailed information on support options, procedures, and case management through various linked documents.\u003c/p\u003e\n"],["\u003cp\u003eYou can find your current support level by signing in to the Google Cloud console Support page.\u003c/p\u003e\n"]]],[],null,["# Getting started with Google Cloud Support\n\n*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/getting-started-with-support) documentation.*\n\n\nIf you are an existing Apigee customer with a paid Apigee\n[support plan](https://cloud.google.com/support/docs), you can\nrequest help from Google Cloud Support.\n| **Note:** This topic applies to Apigee **Subscription** customers with a paid Apigee [support plan](https://cloud.google.com/apigee/pricing).\n|\n|\n| New Google Cloud Apigee customers and customers with an\n| Apigee **Pay-as-you-go** pricing plan can access support by signing\n| up for a Google Cloud support plan. More information and detailed\n| descriptions of available support plans are available from\n| [Cloud Customer Care](/support). Once enrolled, customers can\n| use the console to submit support cases to\n| [Google Cloud Support](/support-hub).\n|\n|\n| If you have a free trial Apigee **eval** account, you can\n| post questions and find answers in the\n| [Apigee community](https://community.apigee.com/index.html), where Apigee engineers are\n| able to respond.\n\nThe following documents describe how to access support services:\n\n- [Getting support with Cloud Customer Care](/support/docs): Describes the support options, how to sign up for support, and how to contact support.\n- [Access control with IAM](/support/docs/access-control): Describes how to control who (identity) has what access (roles) to which resource.\n- [Customer Care procedures \\& support activities](/support/docs/customer-care-procedures): Describes how to complete support procedures and activities.\n- [Managing support cases](/support/docs/manage-cases): Describes how to manage support cases using the Google Cloud console.\n\nTo find the level of support you currently have for Apigee:\n\n1. Sign in to the Google Cloud console Support page.\n\n [Go to Google Cloud Support](https://console.cloud.google.com/support/)\n2. Your support service is shown near the top of the **Support** page."]]
