VMware Engine is upgrading existing private clouds to use newer VMware components. See Service announcements for more details.

Getting support for VMware Engine

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

File bugs or feature requests

Where to file a report

Type of request Where to file a report
Billing issues Billing support
Documentation feedback (incomplete or inaccurate documentation, general feedback, suggestions) Documentation feedback form
Paid support If you are a paid support customer, contact Google directly.
SLA violation Billing support

Documentation feedback

We greatly appreciate your feedback, which helps us improve our documentation.

Example: Documentation for X is out of date

If you run into issues while using the documentation, have general feedback, or want to make a suggestion, you can click the "Send feedback" button on any page in the VMware Engine documentation. This opens a feedback form.

Provide the following information (if applicable):

  • What URL are you reporting?
  • What was incomplete or inaccurate?
  • General comments or suggestions

Your comments are reviewed by the VMware Engine team.

Production issues

If you have a paid support contract, contact Google directly.

You can also file a production issue report for your application. Google reads these reports but cannot reply individually. Operational support for individual applications is not provided by using the issue tracker.