Getting support for VMware Engine

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Cloud Customer Care.

File reports or feature requests

Where to file a report

Type of request Where to file a report
Billing issues Billing support
Documentation feedback Documentation feedback form
Paid support If you are a paid support customer, contact Google directly.
VMware Cloud Universal (VMCU) support If you are a VMware Cloud Universal customer, reach out to VMware for issues related to the VMCU Console, VMCU onboarding, VMCU billing, and SLA refunds. Use the self-service support option, or contact your customer success or Success 360 manager directly.
SLA violation Billing support

Documentation feedback

We greatly appreciate your feedback, which helps us improve our documentation. You can report incomplete or inaccurate documentation, provide general feedback, or give us suggestions for our content.

To send us feedback, click the "Send feedback" button on any page in the VMware Engine documentation to open a feedback form.

Provide the following information (if applicable):

  • On what page did you encounter the issue?
  • What was incomplete or inaccurate?
  • General comments or suggestions

Your comments are reviewed by the VMware Engine team.

Production issues

If you have a paid support contract, contact Google directly.

You can also file a production issue report for your application. Google reads these reports but cannot reply individually. The issue tracker doesn't provide operational support for individual applications.