Cloud Support API overview

This page provides an overview of the Cloud Support API.

The Cloud Support API is available to Customer Care customers with Standard, Enhanced, or Premium Support. To create and manage support cases using the Google Cloud console, visit Manage support cases.

When to use Cloud Support API

You can use the Cloud Support API to integrate Cloud Customer Care with your organization's customer relationship management (CRM) system. The Cloud Support API enables users to complete various support tasks directly in your CRM, including:

  • Create and manage support cases.
  • List, create, and download attachments for cases.
  • List and create comments in cases.

How Cloud Support API works

The Cloud Support API's endpoints connect your organization's data to support cases created by your users:

Integrate your solution with Cloud Support API endpoints, so that they are exposed in your solution or client.

By integrating systems, users in your organization can manage cases directly, without having to access the Google Cloud console.

To help you integrate your data and start using the API, you can take advantage of the following resources:

  • Reference use cases to learn best practices for integrating with the API and managing support cases.
  • Use a Client SDK, provided by Google, to make efficient API calls.
  • If you are a Premium Support customer, you can work directly with your Technical Account Manager (TAM) to create a structured integration plan based on your business strategy and priorities.

What's next

If you have Standard, Enhanced, or Premium Support, you can follow these steps to get started with the Cloud Support API:

  1. In the Google Cloud console, go to the APIs & Services page.

    Go to APIs & Services

  2. Select the project where you want to enable the Support API.

  3. Click Enable APIs and services.

  4. Search for "Cloud Support".

  5. Select Google Cloud Support API from the results.

  6. Click Enable.

For information about using the API, view the Cloud Support API user guide.

If you have Premium Support, contact your Technical Account Manager for help using the Cloud Support API.