Resource: CaseClassification
A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.
A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.
JSON representation |
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{
"id": string,
"displayName": string,
"product": {
object ( |
Fields | |
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id |
The unique ID for a classification. Must be specified for case creation. To retrieve valid classification IDs for case creation, use Classification IDs returned by |
displayName |
A display name for the classification. The display name is not static and can change. To uniquely and consistently identify classifications, use the |
product |
The full product the classification corresponds to. |
Product
The product a case may be associated with.
JSON representation |
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{
"productLine": enum ( |
Fields | |
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productLine |
The product line of the Product. |
ProductLine
The product line a support case may be associated with.
Enums | |
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PRODUCT_LINE_UNSPECIFIED |
Unknown product type. |
GOOGLE_CLOUD |
Google Cloud |
GOOGLE_MAPS |
Google Maps |
Methods |
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Retrieve valid classifications to use when creating a support case. |