Actor

An Actor represents an entity that performed an action. For example, an actor could be a user who posted a comment on a support case, a user who uploaded an attachment, or a service account that created a support case.

JSON representation 
{
  "displayName": string,
  "email": string,
  "googleSupport": boolean,
  "username": string
}
Fields
displayName

string

The name to display for the actor. If not provided, it is inferred from credentials supplied during case creation. When an email is provided, a display name must also be provided. This will be obfuscated if the user is a Google Support agent.
email
(deprecated)

string

The email address of the actor. If not provided, it is inferred from the credentials supplied during case creation. When a name is provided, an email must also be provided. If the user is a Google Support agent, this is obfuscated.

This field is deprecated. Use username field instead.
googleSupport

boolean

Output only. Whether the actor is a Google support actor.
username

string

Output only. The username of the actor. It may look like an email or other format provided by the identity provider. If not provided, it is inferred from the credentials supplied. When a name is provided, a username must also be provided. If the user is a Google Support agent, this will not be set.