Dialogflow V2 API - Class Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig (v1.7.0)

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Reference documentation and code samples for the Dialogflow V2 API class Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig.

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation.

Currently, this feature is not general available, please contact Google to get access.

Inherits

• Object

Extended By

• Google::Protobuf::MessageExts::ClassMethods

Includes

• Google::Protobuf::MessageExts

Methods

#live_person_config

def live_person_config() -> ::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig

Returns

• (::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig) — Uses LivePerson.

  Note: The following fields are mutually exclusive: live_person_config, salesforce_live_agent_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

#live_person_config=

def live_person_config=(value) -> ::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig

Parameter

• value (::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig) — Uses LivePerson.

  Note: The following fields are mutually exclusive: live_person_config, salesforce_live_agent_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

Returns

• (::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::LivePersonConfig) — Uses LivePerson.

  Note: The following fields are mutually exclusive: live_person_config, salesforce_live_agent_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

#salesforce_live_agent_config

def salesforce_live_agent_config() -> ::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig

Returns

• (::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig) — Uses Salesforce Live Agent.

  Note: The following fields are mutually exclusive: salesforce_live_agent_config, live_person_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

#salesforce_live_agent_config=

def salesforce_live_agent_config=(value) -> ::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig

Parameter

• value (::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig) — Uses Salesforce Live Agent.

  Note: The following fields are mutually exclusive: salesforce_live_agent_config, live_person_config. If a field in that set is populated, all other fields in the set will automatically be cleared.

Returns

• (::Google::Cloud::Dialogflow::V2::HumanAgentHandoffConfig::SalesforceLiveAgentConfig) — Uses Salesforce Live Agent.

  Note: The following fields are mutually exclusive: salesforce_live_agent_config, live_person_config. If a field in that set is populated, all other fields in the set will automatically be cleared.