Class Google::Cloud::Dialogflow::V2::Conversation (v0.14.0)

Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.

Inherits

Object

Extended By

Google::Protobuf::MessageExts::ClassMethods

Includes

Google::Protobuf::MessageExts

Methods

#conversation_profile

def conversation_profile() -> ::String

Returns

(::String) — Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: projects/<Project ID>/locations/<Location ID>/conversationProfiles/<Conversation Profile ID>.

#conversation_profile=

def conversation_profile=(value) -> ::String

Parameter

value (::String) — Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: projects/<Project ID>/locations/<Location ID>/conversationProfiles/<Conversation Profile ID>.

Returns

(::String) — Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: projects/<Project ID>/locations/<Location ID>/conversationProfiles/<Conversation Profile ID>.

#conversation_stage

def conversation_stage() -> ::Google::Cloud::Dialogflow::V2::Conversation::ConversationStage

Returns

(::Google::Cloud::Dialogflow::V2::Conversation::ConversationStage) — The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation.

If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE.

If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE.

#conversation_stage=

def conversation_stage=(value) -> ::Google::Cloud::Dialogflow::V2::Conversation::ConversationStage

Parameter

value (::Google::Cloud::Dialogflow::V2::Conversation::ConversationStage) — The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation.

If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE.

If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE.

Returns

(::Google::Cloud::Dialogflow::V2::Conversation::ConversationStage) — The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation.

If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE.

If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE.

#end_time

def end_time() -> ::Google::Protobuf::Timestamp

Returns

(::Google::Protobuf::Timestamp) — Output only. The time the conversation was finished.

#lifecycle_state

def lifecycle_state() -> ::Google::Cloud::Dialogflow::V2::Conversation::LifecycleState

Returns

(::Google::Cloud::Dialogflow::V2::Conversation::LifecycleState) — Output only. The current state of the Conversation.

#name

def name() -> ::String

Returns

(::String) — Output only. The unique identifier of this conversation. Format: projects/<Project ID>/locations/<Location ID>/conversations/<Conversation ID>.

#phone_number

def phone_number() -> ::Google::Cloud::Dialogflow::V2::ConversationPhoneNumber

Returns

(::Google::Cloud::Dialogflow::V2::ConversationPhoneNumber) — Output only. It will not be empty if the conversation is to be connected over telephony.

#start_time

def start_time() -> ::Google::Protobuf::Timestamp

Returns

(::Google::Protobuf::Timestamp) — Output only. The time the conversation was started.