Dialogflow CX V3 API - Class Google::Cloud::Dialogflow::CX::V3::ResponseMessage::LiveAgentHandoff (v0.9.0)

Reference documentation and code samples for the Dialogflow CX V3 API class Google::Cloud::Dialogflow::CX::V3::ResponseMessage::LiveAgentHandoff.

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

  • In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
  • In a webhook response when you determine that the customer issue can only be handled by a human.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#metadata

def metadata() -> ::Google::Protobuf::Struct
Returns

#metadata=

def metadata=(value) -> ::Google::Protobuf::Struct
Parameter
  • value (::Google::Protobuf::Struct) — Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.
Returns