Contact Center AI Insights V1 API - Module Google::Cloud::ContactCenterInsights::V1::Entity::Type (v0.11.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::Entity::Type.

The type of the entity. For most entity types, the associated metadata is a Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid). The table below lists the associated fields for entities that have different metadata.

Constants

TYPE_UNSPECIFIED

value: 0
Unspecified.

PERSON

value: 1
Person.

LOCATION

value: 2
Location.

ORGANIZATION

value: 3
Organization.

EVENT

value: 4
Event.

WORK_OF_ART

value: 5
Artwork.

CONSUMER_GOOD

value: 6
Consumer product.

OTHER

value: 7
Other types of entities.

PHONE_NUMBER

value: 9

Phone number.

The metadata lists the phone number (formatted according to local convention), plus whichever additional elements appear in the text:

  • number - The actual number, broken down into sections according to local convention.
  • national_prefix - Country code, if detected.
  • area_code - Region or area code, if detected.
  • extension - Phone extension (to be dialed after connection), if detected.

ADDRESS

value: 10

Address.

The metadata identifies the street number and locality plus whichever additional elements appear in the text:

  • street_number - Street number.
  • locality - City or town.
  • street_name - Street/route name, if detected.
  • postal_code - Postal code, if detected.
  • country - Country, if detected.
  • broad_region - Administrative area, such as the state, if detected.
  • narrow_region - Smaller administrative area, such as county, if detected.
  • sublocality - Used in Asian addresses to demark a district within a city, if detected.

DATE

value: 11

Date.

The metadata identifies the components of the date:

  • year - Four digit year, if detected.
  • month - Two digit month number, if detected.
  • day - Two digit day number, if detected.

NUMBER

value: 12
Number.

The metadata is the number itself.

PRICE

value: 13
Price.

The metadata identifies the value and currency.