Class LiveAgentHandoff (2.39.0)

Version 2.39.0

• 2.39.1 (latest)
• 2.39.0
• 2.38.0
• 2.37.0
• 2.36.0
• 2.35.0
• 2.34.0
• 2.33.0
• 2.32.0
• 2.30.2
• 2.29.0
• 2.28.3
• 2.27.0
• 2.26.0
• 2.25.0
• 2.24.1
• 2.23.3
• 2.22.0
• 2.21.0
• 2.20.0
• 2.19.1
• 2.18.0
• 2.17.0
• 2.16.1
• 2.15.2
• 2.14.1
• 2.13.0
• 2.12.0
• 2.11.0
• 2.10.0
• 2.9.1
• 2.8.1
• 2.7.1
• 2.6.0
• 2.5.0
• 2.4.0
• 2.3.0
• 2.2.0
• 2.1.2
• 2.0.0
• 1.1.3
• 1.0.0
• 0.8.0
• 0.7.2

LiveAgentHandoff(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Indicates that the conversation should be handed off to a human agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

• In the entry fulfillment of a CX Page if entering the page indicates something went extremely wrong in the conversation.
• In a webhook response when you determine that the customer issue can only be handled by a human.

Attribute
Name	Description
metadata	google.protobuf.struct_pb2.Struct Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.