Class LiveAgentHandoff (2.1.2)

Version 2.1.2

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LiveAgentHandoff(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Indicates that the conversation should be handed off to a human agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

• In the entry fulfillment of a CX Page if entering the page indicates something went extremely wrong in the conversation.
• In a webhook response when you determine that the customer issue can only be handled by a human.

Attribute
Name	Description
metadata	google.protobuf.struct_pb2.Struct Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.