Class KnowledgeType (2.23.1)


The knowledge type of document content.

Values: KNOWLEDGE_TYPE_UNSPECIFIED (0): The type is unspecified or arbitrary. FAQ (1): The document content contains question and answer pairs as either HTML or CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats may fail to be parsed.

    CSV must have questions in the first column and
    answers in the second, with no header. Because
    of this explicit format, they are always parsed
    Documents for which unstructured text is
    extracted and used for question answering.
    The entire document content as a whole can be
    used for query results. Only for Contact Center
    Solutions on Dialogflow.
    The document contains agent-facing Smart
    Reply entries.