Class Conversation (2.23.0)

Version 2.23.0

• 2.37.0 (latest)
• 2.36.0
• 2.35.0
• 2.34.0
• 2.33.0
• 2.32.0
• 2.30.2
• 2.29.0
• 2.28.3
• 2.27.0
• 2.26.0
• 2.25.0
• 2.24.1
• 2.23.3
• 2.22.0
• 2.21.0
• 2.20.0
• 2.19.1
• 2.18.0
• 2.17.0
• 2.16.1
• 2.15.2
• 2.14.1
• 2.13.0
• 2.12.0
• 2.11.0
• 2.10.0
• 2.9.1
• 2.8.1
• 2.7.1
• 2.6.0
• 2.5.0
• 2.4.0
• 2.3.0
• 2.2.0
• 2.1.2
• 2.0.0
• 1.1.3
• 1.0.0
• 0.8.0
• 0.7.2

Conversation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.

Attributes
Name	Description
name	str Output only. The unique identifier of this conversation. Format: projects/.
lifecycle_state	google.cloud.dialogflow_v2beta1.types.Conversation.LifecycleState Output only. The current state of the Conversation.
conversation_profile	str Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: projects/.
phone_number	google.cloud.dialogflow_v2beta1.types.ConversationPhoneNumber Output only. Required if the conversation is to be connected over telephony.
conversation_stage	google.cloud.dialogflow_v2beta1.types.Conversation.ConversationStage The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation. If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE. If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE.
start_time	google.protobuf.timestamp_pb2.Timestamp Output only. The time the conversation was started.
end_time	google.protobuf.timestamp_pb2.Timestamp Output only. The time the conversation was finished.

Classes

ConversationStage

ConversationStage(value)

Enumeration of the different conversation stages a conversation can be in. Reference: https://cloud.google.com/dialogflow/priv/docs/contact-center/basics#stages

Values: CONVERSATION_STAGE_UNSPECIFIED (0): Unknown. Should never be used after a conversation is successfully created. VIRTUAL_AGENT_STAGE (1): The conversation should return virtual agent responses into the conversation. HUMAN_ASSIST_STAGE (2): The conversation should not provide responses, just listen and provide suggestions.

LifecycleState

LifecycleState(value)

Enumeration of the completion status of the conversation.

Values: LIFECYCLE_STATE_UNSPECIFIED (0): Unknown. IN_PROGRESS (1): Conversation is currently open for media analysis. COMPLETED (2): Conversation has been completed.