Class QualityMetadata (1.16.0)

Version 1.16.0

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QualityMetadata(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Conversation metadata related to quality management.

Attributes
Name	Description
customer_satisfaction_rating	int An arbitrary integer value indicating the customer's satisfaction rating.
wait_duration	google.protobuf.duration_pb2.Duration The amount of time the customer waited to connect with an agent.
menu_path	str An arbitrary string value specifying the menu path the customer took.
agent_info	MutableSequence[google.cloud.contact_center_insights_v1.types.Conversation.QualityMetadata.AgentInfo] Information about agents involved in the call.

Classes

AgentInfo

AgentInfo(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Information about an agent involved in the conversation.