Class AnswerFeedback (1.12.0)

AnswerFeedback(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The feedback that the customer has about a certain answer in the conversation.

Attributes

NameDescription
correctness_level google.cloud.contact_center_insights_v1.types.AnswerFeedback.CorrectnessLevel
The correctness level of an answer.
clicked bool
Indicates whether an answer or item was clicked by the human agent.
displayed bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

Classes

CorrectnessLevel

CorrectnessLevel(value)

The correctness level of an answer.

Values: CORRECTNESS_LEVEL_UNSPECIFIED (0): Correctness level unspecified. NOT_CORRECT (1): Answer is totally wrong. PARTIALLY_CORRECT (2): Answer is partially correct. FULLY_CORRECT (3): Answer is fully correct.