Google Cloud Support V2 Client - Class CaseServiceClient (1.0.0)

Reference documentation and code samples for the Google Cloud Support V2 Client class CaseServiceClient.

Service Description: A service to manage Google Cloud support cases.

This class provides the ability to make remote calls to the backing service through method calls that map to API methods.

Many parameters require resource names to be formatted in a particular way. To assist with these names, this class includes a format method for each type of name, and additionally a parseName method to extract the individual identifiers contained within formatted names that are returned by the API.

Namespace

Google \ Cloud \ Support \ V2 \ Client

Methods

__construct

Constructor.

Parameters
Name	Description
`options`	`array` Optional. Options for configuring the service API wrapper.
`↳ apiEndpoint`	`string` The address of the API remote host. May optionally include the port, formatted as "
`↳ credentials`	`string\|array\|FetchAuthTokenInterface\|CredentialsWrapper` The credentials to be used by the client to authorize API calls. This option accepts either a path to a credentials file, or a decoded credentials file as a PHP array. Advanced usage: In addition, this option can also accept a pre-constructed Google\Auth\FetchAuthTokenInterface object or Google\ApiCore\CredentialsWrapper object. Note that when one of these objects are provided, any settings in $credentialsConfig will be ignored.
`↳ credentialsConfig`	`array` Options used to configure credentials, including auth token caching, for the client. For a full list of supporting configuration options, see Google\ApiCore\CredentialsWrapper::build() .
`↳ disableRetries`	`bool` Determines whether or not retries defined by the client configuration should be disabled. Defaults to `false`.
`↳ clientConfig`	`string\|array` Client method configuration, including retry settings. This option can be either a path to a JSON file, or a PHP array containing the decoded JSON data. By default this settings points to the default client config file, which is provided in the resources folder.
`↳ transport`	`string\|TransportInterface` The transport used for executing network requests. May be either the string `rest` or `grpc`. Defaults to `grpc` if gRPC support is detected on the system. Advanced usage: Additionally, it is possible to pass in an already instantiated Google\ApiCore\Transport\TransportInterface object. Note that when this object is provided, any settings in $transportConfig, and any $apiEndpoint setting, will be ignored.
`↳ transportConfig`	`array` Configuration options that will be used to construct the transport. Options for each supported transport type should be passed in a key for that transport. For example: $transportConfig = [ 'grpc' => [...], 'rest' => [...], ]; See the Google\ApiCore\Transport\GrpcTransport::build() and Google\ApiCore\Transport\RestTransport::build() methods for the supported options.
`↳ clientCertSource`	`callable` A callable which returns the client cert as a string. This can be used to provide a certificate and private key to the transport layer for mTLS.

closeCase

Close the specified case.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::closeCaseAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\CloseCaseRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\Cloud\Support\V2\PBCase`

Example

use Google\ApiCore\ApiException;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\CloseCaseRequest;
use Google\Cloud\Support\V2\PBCase;

/**
 * @param string $formattedName The fully qualified name of the case resource to be closed. Please see
 *                              {@see CaseServiceClient::caseName()} for help formatting this field.
 */
function close_case_sample(string $formattedName): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $request = (new CloseCaseRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var PBCase $response */
        $response = $caseServiceClient->closeCase($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = CaseServiceClient::caseName('[ORGANIZATION]', '[CASE]');

    close_case_sample($formattedName);
}

createCase

Create a new case and associate it with the given Google Cloud Resource.

The case object must have the following fields set: display_name, description, classification, and priority.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::createCaseAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\CreateCaseRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\Cloud\Support\V2\PBCase`

Example

use Google\ApiCore\ApiException;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\CreateCaseRequest;
use Google\Cloud\Support\V2\PBCase;

/**
 * @param string $formattedParent The name of the Google Cloud Resource under which the case should
 *                                be created. Please see
 *                                {@see CaseServiceClient::projectName()} for help formatting this field.
 */
function create_case_sample(string $formattedParent): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $case = new PBCase();
    $request = (new CreateCaseRequest())
        ->setParent($formattedParent)
        ->setCase($case);

    // Call the API and handle any network failures.
    try {
        /** @var PBCase $response */
        $response = $caseServiceClient->createCase($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = CaseServiceClient::projectName('[PROJECT]');

    create_case_sample($formattedParent);
}

escalateCase

Escalate a case. Escalating a case will initiate the Google Cloud Support escalation management process.

This operation is only available to certain Customer Care tiers. Go to https://cloud.google.com/support and look for 'Technical support escalations' in the feature list to find out which tiers are able to perform escalations.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::escalateCaseAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\EscalateCaseRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\Cloud\Support\V2\PBCase`

Example

use Google\ApiCore\ApiException;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\EscalateCaseRequest;
use Google\Cloud\Support\V2\PBCase;

/**
 * @param string $formattedName The fully qualified name of the Case resource to be escalated. Please see
 *                              {@see CaseServiceClient::caseName()} for help formatting this field.
 */
function escalate_case_sample(string $formattedName): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $request = (new EscalateCaseRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var PBCase $response */
        $response = $caseServiceClient->escalateCase($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = CaseServiceClient::caseName('[ORGANIZATION]', '[CASE]');

    escalate_case_sample($formattedName);
}

getCase

Retrieve the specified case.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::getCaseAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\GetCaseRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\Cloud\Support\V2\PBCase`

Example

use Google\ApiCore\ApiException;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\GetCaseRequest;
use Google\Cloud\Support\V2\PBCase;

/**
 * @param string $formattedName The fully qualified name of a case to be retrieved. Please see
 *                              {@see CaseServiceClient::caseName()} for help formatting this field.
 */
function get_case_sample(string $formattedName): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $request = (new GetCaseRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var PBCase $response */
        $response = $caseServiceClient->getCase($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = CaseServiceClient::caseName('[ORGANIZATION]', '[CASE]');

    get_case_sample($formattedName);
}

listCases

Retrieve all cases under the specified parent.

Note: Listing cases under an Organization returns only the cases directly parented by that organization. To retrieve all cases under an organization, including cases parented by projects under that organization, use cases.search.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::listCasesAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\ListCasesRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\ApiCore\PagedListResponse`

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\ListCasesRequest;
use Google\Cloud\Support\V2\PBCase;

/**
 * @param string $formattedParent The fully qualified name of parent resource to list cases under. Please see
 *                                {@see CaseServiceClient::projectName()} for help formatting this field.
 */
function list_cases_sample(string $formattedParent): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $request = (new ListCasesRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $caseServiceClient->listCases($request);

        /** @var PBCase $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = CaseServiceClient::projectName('[PROJECT]');

    list_cases_sample($formattedParent);
}

searchCaseClassifications

Retrieve valid classifications to be used when creating a support case.

The classications are hierarchical, with each classification containing all levels of the hierarchy, separated by " > ". For example "Technical Issue > Compute > Compute Engine".

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::searchCaseClassificationsAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\SearchCaseClassificationsRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\ApiCore\PagedListResponse`

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\Support\V2\CaseClassification;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\SearchCaseClassificationsRequest;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function search_case_classifications_sample(): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $request = new SearchCaseClassificationsRequest();

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $caseServiceClient->searchCaseClassifications($request);

        /** @var CaseClassification $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

searchCases

Search cases using the specified query.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::searchCasesAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\SearchCasesRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\ApiCore\PagedListResponse`

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\PBCase;
use Google\Cloud\Support\V2\SearchCasesRequest;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function search_cases_sample(): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $request = new SearchCasesRequest();

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $caseServiceClient->searchCases($request);

        /** @var PBCase $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateCase

Update the specified case. Only a subset of fields can be updated.

The async variant is Google\Cloud\Support\V2\Client\CaseServiceClient::updateCaseAsync() .

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\UpdateCaseRequest` A request to house fields associated with the call.
`callOptions`	`array` Optional.
`↳ retrySettings`	`RetrySettings\|array` Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
`Google\Cloud\Support\V2\PBCase`

Example

use Google\ApiCore\ApiException;
use Google\Cloud\Support\V2\Client\CaseServiceClient;
use Google\Cloud\Support\V2\PBCase;
use Google\Cloud\Support\V2\UpdateCaseRequest;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_case_sample(): void
{
    // Create a client.
    $caseServiceClient = new CaseServiceClient();

    // Prepare the request message.
    $case = new PBCase();
    $request = (new UpdateCaseRequest())
        ->setCase($case);

    // Call the API and handle any network failures.
    try {
        /** @var PBCase $response */
        $response = $caseServiceClient->updateCase($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

closeCaseAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\CloseCaseRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

createCaseAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\CreateCaseRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

escalateCaseAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\EscalateCaseRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

getCaseAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\GetCaseRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

listCasesAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\ListCasesRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

searchCaseClassificationsAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\SearchCaseClassificationsRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

searchCasesAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\SearchCasesRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

updateCaseAsync

Parameters
Name	Description
`request`	`Google\Cloud\Support\V2\UpdateCaseRequest`
`optionalArgs = []`	`array`

Returns
Type	Description
`GuzzleHttp\Promise\PromiseInterface`

static::caseName

Formats a string containing the fully-qualified path to represent a case resource.

Parameters
Name	Description
`organization`	`string`
`case`	`string`

Returns
Type	Description
`string`	The formatted case resource.

static::organizationName

Formats a string containing the fully-qualified path to represent a organization resource.

Parameter
Name	Description
`organization`	`string`

Returns
Type	Description
`string`	The formatted organization resource.

static::organizationCaseName

Formats a string containing the fully-qualified path to represent a organization_case resource.

Parameters
Name	Description
`organization`	`string`
`case`	`string`

Returns
Type	Description
`string`	The formatted organization_case resource.

static::projectName

Formats a string containing the fully-qualified path to represent a project resource.

Parameter
Name	Description
`project`	`string`

Returns
Type	Description
`string`	The formatted project resource.

static::projectCaseName

Formats a string containing the fully-qualified path to represent a project_case resource.

Parameters
Name	Description
`project`	`string`
`case`	`string`

Returns
Type	Description
`string`	The formatted project_case resource.

static::parseName

Parses a formatted name string and returns an associative array of the components in the name.

The following name formats are supported: Template: Pattern

case: organizations/{organization}/cases/{case}
organization: organizations/{organization}
organizationCase: organizations/{organization}/cases/{case}
project: projects/{project}
projectCase: projects/{project}/cases/{case}

The optional $template argument can be supplied to specify a particular pattern, and must match one of the templates listed above. If no $template argument is provided, or if the $template argument does not match one of the templates listed, then parseName will check each of the supported templates, and return the first match.

Parameters
Name	Description
`formattedName`	`string` The formatted name string
`template`	`string` Optional name of template to match

Returns
Type	Description
`array`	An associative array from name component IDs to component values.