Google Cloud Dialogflow Cx V3 Client - Class LiveAgentHandoff (0.2.1)

Reference documentation and code samples for the Google Cloud Dialogflow Cx V3 Client class LiveAgentHandoff.

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

  • In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
  • In a webhook response when you determine that the customer issue can only be handled by a human.

Generated from protobuf message google.cloud.dialogflow.cx.v3.ResponseMessage.LiveAgentHandoff

Namespace

Google \ Cloud \ Dialogflow \ Cx \ V3 \ ResponseMessage

Methods

__construct

Constructor.

Parameters
NameDescription
data array

Optional. Data for populating the Message object.

↳ metadata Google\Protobuf\Struct

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

getMetadata

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Returns
TypeDescription
Google\Protobuf\Struct|null

hasMetadata

clearMetadata

setMetadata

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Parameter
NameDescription
var Google\Protobuf\Struct
Returns
TypeDescription
$this