Google Cloud Dialogflow Cx V3 Client - Class LiveAgentHandoff (0.1.1)

Reference documentation and code samples for the Google Cloud Dialogflow Cx V3 Client class LiveAgentHandoff.

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
In a webhook response when you determine that the customer issue can only be handled by a human.

Generated from protobuf message google.cloud.dialogflow.cx.v3.ResponseMessage.LiveAgentHandoff

Namespace

Google \ Cloud \ Dialogflow \ Cx \ V3 \ ResponseMessage

Methods

__construct

Constructor.

Parameters
Name	Description
`data`	`array` Optional. Data for populating the Message object.
`↳ metadata`	`Google\Protobuf\Struct` Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

getMetadata

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Returns
Type	Description
`Google\Protobuf\Struct\|null`

hasMetadata

clearMetadata

setMetadata

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Parameter
Name	Description
`var`	`Google\Protobuf\Struct`

Returns
Type	Description
`$this`