Google Cloud Contact Center Insights V1 Client - Class RuntimeAnnotation (1.2.1)

Version 1.2.1

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Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class RuntimeAnnotation.

An annotation that was generated during the customer and agent interaction.

Generated from protobuf message google.cloud.contactcenterinsights.v1.RuntimeAnnotation

Methods

__construct

Constructor.

Parameters
Name	Description
data	array Optional. Data for populating the Message object.
↳ article_suggestion	Google\Cloud\ContactCenterInsights\V1\ArticleSuggestionData Agent Assist Article Suggestion data.
↳ faq_answer	Google\Cloud\ContactCenterInsights\V1\FaqAnswerData Agent Assist FAQ answer data.
↳ smart_reply	Google\Cloud\ContactCenterInsights\V1\SmartReplyData Agent Assist Smart Reply data.
↳ smart_compose_suggestion	Google\Cloud\ContactCenterInsights\V1\SmartComposeSuggestionData Agent Assist Smart Compose suggestion data.
↳ dialogflow_interaction	Google\Cloud\ContactCenterInsights\V1\DialogflowInteractionData Dialogflow interaction data.
↳ annotation_id	string The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
↳ create_time	Google\Protobuf\Timestamp The time at which this annotation was created.
↳ start_boundary	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary The boundary in the conversation where the annotation starts, inclusive.
↳ end_boundary	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary The boundary in the conversation where the annotation ends, inclusive.
↳ answer_feedback	Google\Cloud\ContactCenterInsights\V1\AnswerFeedback The feedback that the customer has about the answer in data.

getArticleSuggestion

Agent Assist Article Suggestion data.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ArticleSuggestionData|null

hasArticleSuggestion

setArticleSuggestion

Agent Assist Article Suggestion data.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\ArticleSuggestionData

Returns
Type	Description
$this

getFaqAnswer

Agent Assist FAQ answer data.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\FaqAnswerData|null

hasFaqAnswer

setFaqAnswer

Agent Assist FAQ answer data.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\FaqAnswerData

Returns
Type	Description
$this

getSmartReply

Agent Assist Smart Reply data.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\SmartReplyData|null

hasSmartReply

setSmartReply

Agent Assist Smart Reply data.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\SmartReplyData

Returns
Type	Description
$this

getSmartComposeSuggestion

Agent Assist Smart Compose suggestion data.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\SmartComposeSuggestionData|null

hasSmartComposeSuggestion

setSmartComposeSuggestion

Agent Assist Smart Compose suggestion data.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\SmartComposeSuggestionData

Returns
Type	Description
$this

getDialogflowInteraction

Dialogflow interaction data.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\DialogflowInteractionData|null

hasDialogflowInteraction

setDialogflowInteraction

Dialogflow interaction data.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\DialogflowInteractionData

Returns
Type	Description
$this

getAnnotationId

The unique identifier of the annotation.

Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

Returns
Type	Description
string

setAnnotationId

The unique identifier of the annotation.

Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

Parameter
Name	Description
var	string

Returns
Type	Description
$this

getCreateTime

The time at which this annotation was created.

Returns
Type	Description
Google\Protobuf\Timestamp|null

hasCreateTime

clearCreateTime

setCreateTime

The time at which this annotation was created.

Parameter
Name	Description
var	Google\Protobuf\Timestamp

Returns
Type	Description
$this

getStartBoundary

The boundary in the conversation where the annotation starts, inclusive.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary|null

hasStartBoundary

clearStartBoundary

setStartBoundary

The boundary in the conversation where the annotation starts, inclusive.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary

Returns
Type	Description
$this

getEndBoundary

The boundary in the conversation where the annotation ends, inclusive.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary|null

hasEndBoundary

clearEndBoundary

setEndBoundary

The boundary in the conversation where the annotation ends, inclusive.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary

Returns
Type	Description
$this

getAnswerFeedback

The feedback that the customer has about the answer in data.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\AnswerFeedback|null

hasAnswerFeedback

clearAnswerFeedback

setAnswerFeedback

The feedback that the customer has about the answer in data.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\AnswerFeedback

Returns
Type	Description
$this

getData

Returns
Type	Description
string