Interface ParticipantsGrpc.AsyncService (4.57.0)

Version 4.57.0

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public static interface ParticipantsGrpc.AsyncService

Service for managing Participants.

Methods

analyzeContent(AnalyzeContentRequest request, StreamObserver<AnalyzeContentResponse> responseObserver)

public default void analyzeContent(AnalyzeContentRequest request, StreamObserver<AnalyzeContentResponse> responseObserver)

Adds a text (chat, for example), or audio (phone recording, for example) message from a participant into the conversation. Note: Always use agent versions for production traffic sent to virtual agents. See Versions and environments.

Parameters
Name	Description
request	AnalyzeContentRequest
responseObserver	io.grpc.stub.StreamObserver<AnalyzeContentResponse>

compileSuggestion(CompileSuggestionRequest request, StreamObserver<CompileSuggestionResponse> responseObserver) (deprecated)

public default void compileSuggestion(CompileSuggestionRequest request, StreamObserver<CompileSuggestionResponse> responseObserver)

Deprecated. use SuggestArticles and SuggestFaqAnswers instead. Gets suggestions for a participant based on specific historical messages. Note that ListSuggestions will only list the auto-generated suggestions, while CompileSuggestion will try to compile suggestion based on the provided conversation context in the real time.

Parameters
Name	Description
request	CompileSuggestionRequest
responseObserver	io.grpc.stub.StreamObserver<CompileSuggestionResponse>

createParticipant(CreateParticipantRequest request, StreamObserver<Participant> responseObserver)

public default void createParticipant(CreateParticipantRequest request, StreamObserver<Participant> responseObserver)

Creates a new participant in a conversation.

Parameters
Name	Description
request	CreateParticipantRequest
responseObserver	io.grpc.stub.StreamObserver<Participant>

getParticipant(GetParticipantRequest request, StreamObserver<Participant> responseObserver)

public default void getParticipant(GetParticipantRequest request, StreamObserver<Participant> responseObserver)

Retrieves a conversation participant.

Parameters
Name	Description
request	GetParticipantRequest
responseObserver	io.grpc.stub.StreamObserver<Participant>

listParticipants(ListParticipantsRequest request, StreamObserver<ListParticipantsResponse> responseObserver)

public default void listParticipants(ListParticipantsRequest request, StreamObserver<ListParticipantsResponse> responseObserver)

Returns the list of all participants in the specified conversation.

Parameters
Name	Description
request	ListParticipantsRequest
responseObserver	io.grpc.stub.StreamObserver<ListParticipantsResponse>

listSuggestions(ListSuggestionsRequest request, StreamObserver<ListSuggestionsResponse> responseObserver) (deprecated)

public default void listSuggestions(ListSuggestionsRequest request, StreamObserver<ListSuggestionsResponse> responseObserver)

Deprecated: Use inline suggestion, event based suggestion or Suggestion* API instead. See HumanAgentAssistantConfig.name for more details. Removal Date: 2020-09-01. Retrieves suggestions for live agents. This method should be used by human agent client software to fetch auto generated suggestions in real-time, while the conversation with an end user is in progress. The functionality is implemented in terms of the list pagination design pattern. The client app should use the next_page_token field to fetch the next batch of suggestions. suggestions are sorted by create_time in descending order. To fetch latest suggestion, just set page_size to 1. To fetch new suggestions without duplication, send request with filter create_time_epoch_microseconds > [first item's create_time of previous request] and empty page_token.

Parameters
Name	Description
request	ListSuggestionsRequest
responseObserver	io.grpc.stub.StreamObserver<ListSuggestionsResponse>

streamingAnalyzeContent(StreamObserver<StreamingAnalyzeContentResponse> responseObserver)

public default StreamObserver<StreamingAnalyzeContentRequest> streamingAnalyzeContent(StreamObserver<StreamingAnalyzeContentResponse> responseObserver)

Adds a text (e.g., chat) or audio (e.g., phone recording) message from a participant into the conversation. Note: This method is only available through the gRPC API (not REST). The top-level message sent to the client by the server is StreamingAnalyzeContentResponse. Multiple response messages can be returned in order. The first one or more messages contain the recognition_result field. Each result represents a more complete transcript of what the user said. The next message contains the reply_text field, and potentially the reply_audio and/or the automated_agent_reply fields. Note: Always use agent versions for production traffic sent to virtual agents. See Versions and environments.

Parameter
Name	Description
responseObserver	io.grpc.stub.StreamObserver<StreamingAnalyzeContentResponse>

Returns
Type	Description
io.grpc.stub.StreamObserver<StreamingAnalyzeContentRequest>

suggestArticles(SuggestArticlesRequest request, StreamObserver<SuggestArticlesResponse> responseObserver)

public default void suggestArticles(SuggestArticlesRequest request, StreamObserver<SuggestArticlesResponse> responseObserver)

Gets suggested articles for a participant based on specific historical messages. Note that ListSuggestions will only list the auto-generated suggestions, while CompileSuggestion will try to compile suggestion based on the provided conversation context in the real time.

Parameters
Name	Description
request	SuggestArticlesRequest
responseObserver	io.grpc.stub.StreamObserver<SuggestArticlesResponse>

suggestFaqAnswers(SuggestFaqAnswersRequest request, StreamObserver<SuggestFaqAnswersResponse> responseObserver)

public default void suggestFaqAnswers(SuggestFaqAnswersRequest request, StreamObserver<SuggestFaqAnswersResponse> responseObserver)

Gets suggested faq answers for a participant based on specific historical messages.

Parameters
Name	Description
request	SuggestFaqAnswersRequest
responseObserver	io.grpc.stub.StreamObserver<SuggestFaqAnswersResponse>

suggestKnowledgeAssist(SuggestKnowledgeAssistRequest request, StreamObserver<SuggestKnowledgeAssistResponse> responseObserver)

public default void suggestKnowledgeAssist(SuggestKnowledgeAssistRequest request, StreamObserver<SuggestKnowledgeAssistResponse> responseObserver)

Gets knowledge assist suggestions based on historical messages.

Parameters
Name	Description
request	SuggestKnowledgeAssistRequest
responseObserver	io.grpc.stub.StreamObserver<SuggestKnowledgeAssistResponse>

suggestSmartReplies(SuggestSmartRepliesRequest request, StreamObserver<SuggestSmartRepliesResponse> responseObserver)

public default void suggestSmartReplies(SuggestSmartRepliesRequest request, StreamObserver<SuggestSmartRepliesResponse> responseObserver)

Gets smart replies for a participant based on specific historical messages.

Parameters
Name	Description
request	SuggestSmartRepliesRequest
responseObserver	io.grpc.stub.StreamObserver<SuggestSmartRepliesResponse>

updateParticipant(UpdateParticipantRequest request, StreamObserver<Participant> responseObserver)

public default void updateParticipant(UpdateParticipantRequest request, StreamObserver<Participant> responseObserver)

Updates the specified participant.

Parameters
Name	Description
request	UpdateParticipantRequest
responseObserver	io.grpc.stub.StreamObserver<Participant>