Class Conversation.QualityMetadata (2.43.0)

public static final class Conversation.QualityMetadata extends GeneratedMessageV3 implements Conversation.QualityMetadataOrBuilder

Conversation metadata related to quality management.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata

Static Fields

AGENT_INFO_FIELD_NUMBER

public static final int AGENT_INFO_FIELD_NUMBER
Field Value
Type Description
int

CUSTOMER_SATISFACTION_RATING_FIELD_NUMBER

public static final int CUSTOMER_SATISFACTION_RATING_FIELD_NUMBER
Field Value
Type Description
int

MENU_PATH_FIELD_NUMBER

public static final int MENU_PATH_FIELD_NUMBER
Field Value
Type Description
int

WAIT_DURATION_FIELD_NUMBER

public static final int WAIT_DURATION_FIELD_NUMBER
Field Value
Type Description
int

Static Methods

getDefaultInstance()

public static Conversation.QualityMetadata getDefaultInstance()
Returns
Type Description
Conversation.QualityMetadata

getDescriptor()

public static final Descriptors.Descriptor getDescriptor()
Returns
Type Description
Descriptor

newBuilder()

public static Conversation.QualityMetadata.Builder newBuilder()
Returns
Type Description
Conversation.QualityMetadata.Builder

newBuilder(Conversation.QualityMetadata prototype)

public static Conversation.QualityMetadata.Builder newBuilder(Conversation.QualityMetadata prototype)
Parameter
Name Description
prototype Conversation.QualityMetadata
Returns
Type Description
Conversation.QualityMetadata.Builder

parseDelimitedFrom(InputStream input)

public static Conversation.QualityMetadata parseDelimitedFrom(InputStream input)
Parameter
Name Description
input InputStream
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
IOException

parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
input InputStream
extensionRegistry ExtensionRegistryLite
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
IOException

parseFrom(byte[] data)

public static Conversation.QualityMetadata parseFrom(byte[] data)
Parameter
Name Description
data byte[]
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
data byte[]
extensionRegistry ExtensionRegistryLite
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(ByteString data)

public static Conversation.QualityMetadata parseFrom(ByteString data)
Parameter
Name Description
data ByteString
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
data ByteString
extensionRegistry ExtensionRegistryLite
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(CodedInputStream input)

public static Conversation.QualityMetadata parseFrom(CodedInputStream input)
Parameter
Name Description
input CodedInputStream
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
IOException

parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
input CodedInputStream
extensionRegistry ExtensionRegistryLite
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
IOException

parseFrom(InputStream input)

public static Conversation.QualityMetadata parseFrom(InputStream input)
Parameter
Name Description
input InputStream
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
IOException

parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
input InputStream
extensionRegistry ExtensionRegistryLite
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
IOException

parseFrom(ByteBuffer data)

public static Conversation.QualityMetadata parseFrom(ByteBuffer data)
Parameter
Name Description
data ByteBuffer
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
InvalidProtocolBufferException

parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)
Parameters
Name Description
data ByteBuffer
extensionRegistry ExtensionRegistryLite
Returns
Type Description
Conversation.QualityMetadata
Exceptions
Type Description
InvalidProtocolBufferException

parser()

public static Parser<Conversation.QualityMetadata> parser()
Returns
Type Description
Parser<QualityMetadata>

Methods

equals(Object obj)

public boolean equals(Object obj)
Parameter
Name Description
obj Object
Returns
Type Description
boolean
Overrides

getAgentInfo(int index)

public Conversation.QualityMetadata.AgentInfo getAgentInfo(int index)

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Parameter
Name Description
index int
Returns
Type Description
Conversation.QualityMetadata.AgentInfo

getAgentInfoCount()

public int getAgentInfoCount()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
Type Description
int

getAgentInfoList()

public List<Conversation.QualityMetadata.AgentInfo> getAgentInfoList()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
Type Description
List<AgentInfo>

getAgentInfoOrBuilder(int index)

public Conversation.QualityMetadata.AgentInfoOrBuilder getAgentInfoOrBuilder(int index)

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Parameter
Name Description
index int
Returns
Type Description
Conversation.QualityMetadata.AgentInfoOrBuilder

getAgentInfoOrBuilderList()

public List<? extends Conversation.QualityMetadata.AgentInfoOrBuilder> getAgentInfoOrBuilderList()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
Type Description
List<? extends com.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfoOrBuilder>

getCustomerSatisfactionRating()

public int getCustomerSatisfactionRating()

An arbitrary integer value indicating the customer's satisfaction rating.

int32 customer_satisfaction_rating = 1;

Returns
Type Description
int

The customerSatisfactionRating.

getDefaultInstanceForType()

public Conversation.QualityMetadata getDefaultInstanceForType()
Returns
Type Description
Conversation.QualityMetadata

getMenuPath()

public String getMenuPath()

An arbitrary string value specifying the menu path the customer took.

string menu_path = 3;

Returns
Type Description
String

The menuPath.

getMenuPathBytes()

public ByteString getMenuPathBytes()

An arbitrary string value specifying the menu path the customer took.

string menu_path = 3;

Returns
Type Description
ByteString

The bytes for menuPath.

getParserForType()

public Parser<Conversation.QualityMetadata> getParserForType()
Returns
Type Description
Parser<QualityMetadata>
Overrides

getSerializedSize()

public int getSerializedSize()
Returns
Type Description
int
Overrides

getWaitDuration()

public Duration getWaitDuration()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
Type Description
Duration

The waitDuration.

getWaitDurationOrBuilder()

public DurationOrBuilder getWaitDurationOrBuilder()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
Type Description
DurationOrBuilder

hasWaitDuration()

public boolean hasWaitDuration()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
Type Description
boolean

Whether the waitDuration field is set.

hashCode()

public int hashCode()
Returns
Type Description
int
Overrides

internalGetFieldAccessorTable()

protected GeneratedMessageV3.FieldAccessorTable internalGetFieldAccessorTable()
Returns
Type Description
FieldAccessorTable
Overrides

isInitialized()

public final boolean isInitialized()
Returns
Type Description
boolean
Overrides

newBuilderForType()

public Conversation.QualityMetadata.Builder newBuilderForType()
Returns
Type Description
Conversation.QualityMetadata.Builder

newBuilderForType(GeneratedMessageV3.BuilderParent parent)

protected Conversation.QualityMetadata.Builder newBuilderForType(GeneratedMessageV3.BuilderParent parent)
Parameter
Name Description
parent BuilderParent
Returns
Type Description
Conversation.QualityMetadata.Builder
Overrides

newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)

protected Object newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)
Parameter
Name Description
unused UnusedPrivateParameter
Returns
Type Description
Object
Overrides

toBuilder()

public Conversation.QualityMetadata.Builder toBuilder()
Returns
Type Description
Conversation.QualityMetadata.Builder

writeTo(CodedOutputStream output)

public void writeTo(CodedOutputStream output)
Parameter
Name Description
output CodedOutputStream
Overrides
Exceptions
Type Description
IOException