Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

Ask a question on Stack Overflow

Ask a question about Filestore on Stack Overflow. Use the tag google-cloud-filestore for questions about Filestore. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Filestore

Join the google-cloud-filestore-discuss Google group to discuss Filestore. You can also join google-cloud-filestore-announce to receive Filestore announcements and updates.

You can also visit the Google Cloud Slack community to discuss Filestore and other Google Cloud products. If you haven't already joined, use this form to sign up. For Filestore, join the #filestore channel.

Public preview support

The following features are currently in Preview:

To request access or seek support for Preview features, fill out and submit this form.

Response times typically range from 3-5 business days.

For GA features, please use the regular support channels mentioned on this page. Do not use the Preview support form for requests related to GA features. If you are encountering an urgent issue, please contact your account manager.

Deletion requests for Enterprise or High Scale tier Backups

In certain circumstances, users must contact support for assistance deleting Filestore Enterprise or High Scale tier Backups. To do so, paste the following template into the form listed above and provide all requested details:

I would like to request deletion of all backups associated with the following
Enterprise or High Scale tier instance.

Deleted instance information

* Project ID/number:
* Region of the deleted Filestore instance (e.g. us-central1):
* Name of the deleted Filestore instance:

Backup information

* Region of the backup(s) associated with the above Filestore instance:
* Total number of backups to be deleted [1]:
* Do you have permission to delete backups in this project? [2]:

[1] This number must match the total number of backups in the specified region.
Partial deletion requests are not supported.
[2] If you do not have permission, the request will be denied.

File bugs or feature requests

From the Filestore documentation, click the "Send feedback" link near the top right of the page. The comments you submit are reviewed by the Filestore team.