Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

Ask a question on Stack Overflow

Ask a question about Filestore on Stack Overflow. Use the tag google-cloud-filestore for questions about Filestore. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Filestore

Join the google-cloud-filestore-discuss Google group to discuss Filestore. You can also join google-cloud-filestore-announce to receive Filestore announcements and updates.

You can also visit the Google Cloud Slack community to discuss Filestore and other Google Cloud products. If you haven't already joined, use this form to sign up. For Filestore, join the #filestore channel.

Public preview support

The following features are currently in Preview:

To get support for Preview features, send an email to:

Paste the following form into the email and fill out the details:

Which preview feature is the issue concerning?

* Revert Enterprise file share to a snapshot state
* Filestore Multishares for GKE

Which instance does the issue involve?

* Project ID/number:
* Instance location (zone/region):
* Instance ID:

Tell us about the issue.

* Issue start time (including timezone):
* Issue end time  (including timezone, leave blank if ongoing):
* User agent (Cloud console/gcloud/Terraform/client library):
* Error message/stack trace/screenshot if applicable:
* Issue details:

Expect to get a reply in 3-5 business days.

For GA features, please use the regular support channels mentioned on this page. We are not be able to address questions about GA features from this email. If you are encountering an urgent issue, please contact your account manager.

File bugs or feature requests

From the Filestore documentation, click the "Send feedback" link near the top right of the page. The comments you submit is reviewed by the Filestore team.