Class ResponseMessage.Types.LiveAgentHandoff (1.4.0)

Version 1.4.0

• 2.21.0 (latest)
• 2.20.0
• 2.19.0
• 2.18.0
• 2.17.0
• 2.16.0
• 2.15.0
• 2.14.0
• 2.13.0
• 2.12.0
• 2.11.0
• 2.10.0
• 2.9.0
• 2.8.0
• 2.7.0
• 2.6.0
• 2.5.0
• 2.4.0
• 2.3.0
• 2.2.0
• 2.1.0
• 2.0.0
• 1.13.0
• 1.12.0
• 1.11.0
• 1.10.0
• 1.9.0
• 1.8.0
• 1.7.0
• 1.6.0
• 1.5.0
• 1.4.0
• 1.3.0
• 1.2.0
• 1.1.0
• 1.0.0

public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

• In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if entering the page indicates something went extremely wrong in the conversation.
• In a webhook response when you determine that the customer issue can only be handled by a human.

Inheritance

Object > ResponseMessage.Types.LiveAgentHandoff

Implements

IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage

Inherited Members

Object.GetHashCode()

Object.GetType()

Object.MemberwiseClone()

Object.ToString()

Namespace

Google.Cloud.Dialogflow.Cx.V3

Assembly

Google.Cloud.Dialogflow.Cx.V3.dll

Constructors

LiveAgentHandoff()

public LiveAgentHandoff()

LiveAgentHandoff(ResponseMessage.Types.LiveAgentHandoff)

public LiveAgentHandoff(ResponseMessage.Types.LiveAgentHandoff other)

Parameter
Name	Description
other	ResponseMessage.Types.LiveAgentHandoff

Properties

Metadata

public Struct Metadata { get; set; }

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Property Value
Type	Description
Struct