Contact Center AI Insights v1 API - Class AnswerFeedback (2.7.0)
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public sealed class AnswerFeedback : IMessage<AnswerFeedback>, IEquatable<AnswerFeedback>, IDeepCloneable<AnswerFeedback>, IBufferMessage, IMessage
Reference documentation and code samples for the Contact Center AI Insights v1 API class AnswerFeedback.
The feedback that the customer has about a certain answer in the
conversation.
Inheritance
object >
AnswerFeedback
Namespace
Google.Cloud.ContactCenterInsights.V1
Assembly
Google.Cloud.ContactCenterInsights.V1.dll
Constructors
public AnswerFeedback(AnswerFeedback other)
Properties
public bool Clicked { get; set; }
Indicates whether an answer or item was clicked by the human agent.
Property Value |
---|
Type | Description |
bool | |
public AnswerFeedback.Types.CorrectnessLevel CorrectnessLevel { get; set; }
The correctness level of an answer.
public bool Displayed { get; set; }
Indicates whether an answer or item was displayed to the human agent in the
agent desktop UI.
Property Value |
---|
Type | Description |
bool | |
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Last updated 2024-10-01 UTC.
[{
"type": "thumb-down",
"id": "hardToUnderstand",
"label":"Hard to understand"
},{
"type": "thumb-down",
"id": "incorrectInformationOrSampleCode",
"label":"Incorrect information or sample code"
},{
"type": "thumb-down",
"id": "missingTheInformationSamplesINeed",
"label":"Missing the information/samples I need"
},{
"type": "thumb-down",
"id": "otherDown",
"label":"Other"
}]
[{
"type": "thumb-up",
"id": "easyToUnderstand",
"label":"Easy to understand"
},{
"type": "thumb-up",
"id": "solvedMyProblem",
"label":"Solved my problem"
},{
"type": "thumb-up",
"id": "otherUp",
"label":"Other"
}]
{"lastModified": "Last updated 2024-10-01 UTC."}
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-01 UTC."]]