Agent Assist API 是以 Dialogflow ES API 的擴充功能形式實作。瀏覽 Dialogflow ES API 時，您會看到這些額外的類型和方法。雖然 Agent Assist 是 Dialogflow ES API 的擴充功能，但您可以使用 Conversational Agents (Dialogflow CX) 代理程式類型，做為 Agent Assist 的虛擬服務專員。如果您只使用 Dialogflow 虛擬代理程式，可以忽略這些擴充功能。
[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[[["\u003cp\u003eDialogflow is a natural language understanding platform that allows the integration of conversational user interfaces into various applications and systems, such as mobile apps, websites, and voice response systems.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow can process customer input through text or audio and respond via text or synthetic speech, enabling versatile communication.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow offers two virtual agent services: Dialogflow CX for complex agents and Dialogflow ES for smaller, simpler agents.\u003c/p\u003e\n"],["\u003cp\u003eDialogflow is a part of the Conversational AI suite within Google Cloud, offering resources such as a Learning Hub for further insights into the technology.\u003c/p\u003e\n"],["\u003cp\u003eAgent Assist, an extension of the Dialogflow ES API, provides real-time suggestions to human agents in contact centers and can work alongside both Dialogflow CX and ES agents.\u003c/p\u003e\n"]]],[],null,["# Dialogflow is a natural language understanding platform that\nmakes it easy to design and integrate a conversational user interface\ninto your mobile app, web application, device, bot,\ninteractive voice response system, and so on.\nUsing Dialogflow, you can provide new and engaging ways for users\nto interact with your product.\n\nDialogflow can analyze multiple types of input from your customers,\nincluding text or audio inputs (like from a phone or voice recording).\nIt can also respond to your customers in a couple of ways,\neither through text or with synthetic speech.\n\nConversational Agents (Dialogflow CX) and Dialogflow ES\n-------------------------------------------------------\n\nDialogflow provides two different virtual agent services,\neach of which has its own agent type, user interface, API, client libraries,\nand documentation:\n\nThe following documentation is common to both:\n\nConversational AI\n-----------------\n\nDialogflow is part of the Conversational AI offering within Google Cloud:\n\nAgent Assist\n------------\n\nConversational Agents (Dialogflow CX) and Dialogflow ES provide virtual agent services for chatbots and contact centers.\nIf you have a contact center that employs human agents,\nyou can use [Agent Assist](/agent-assist/docs) to help your human agents.\nAgent Assist provides real-time suggestions for human agents\nwhile they are in conversations with end-user customers.\n\nThe Agent Assist API is implemented as an extension of the Dialogflow ES API.\nWhen browsing the Dialogflow ES API,\nyou will see these additional types and methods.\nEven though Agent Assist is an extension of the Dialogflow ES API,\nyou can use a Conversational Agents (Dialogflow CX) agent type as the virtual agent for Agent Assist.\nIf you are only using a Dialogflow virtual agent,\nyou can ignore these extensions."]]
