Micro Focus ITSMA

Integration version: 5.0

Overview

Configure Micro Focus ITSMA integration in Google Security Operations SOAR

For detailed instructions on how to configure an integration in Google Security Operations SOAR, see Configure integrations.

Actions

Create Incident

Description

Create a new incident.

Parameters

Parameters Type Default Value Description
Display Label String N/A The display label of the incident.
Description String N/A The description of the incident.
Impact Score String N/A The impact scope of the incident.
Urgency String N/A The urgency of the incident.
Service ID String N/A The ID of the category of the incident.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
incident_id N/A N/A
JSON Result
N/A

Ping

Description

Test Connectivity.

Parameters

N/A

Use cases

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
is_success True/False is_success:False
JSON Result
N/A

Update Incident

Description

Update an existing incident

Parameters

Parameter Type Default Value Description
Incident ID String N/A The ID of the incident.
Display Label String N/A The updated display label of the incident.
Description String N/A The updated description of the incident.
Impact Score String N/A The updated impact score of the incident.
Urgency String N/A The updated urgency of the incident.
Service ID String N/A The updated ID of the category of the incident.

Use cases

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
is_succeed True/False is_succeed:False
JSON Result
N/A

Update Incident External Status

Description

Update the external status for an incident.

Parameters

Parameter Type Default Value Description
Incident ID String N/A The ID of the incident.
Status String N/A The updated external status of the incident.

Use cases

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
is_succeed True/False is_succeed:False
JSON Result
N/A