Solucionar problemas

Sugiere una solución a un problema técnico mediante la documentación de ayuda

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Mensaje Formato libre


Answer the question using the text below. Respond with only the text provided.
Question: What should I do to fix my disconnected wifi? The light on my Google
Wifi router is yellow and blinking slowly.

Text: Color: No light What it means: Router has no power or the light was dimmed
in the app. What to do: Check that the power cable is properly connected to your
router and to a working wall outlet. If your device is already set up and the
light appears off, check your light brightness settings in the app. If there's
still no light, contact Wifi customer support.

Color: Solid white, no light, solid white What it means: Device is booting up.
What to do: Wait for the device to boot up. This takes about a minute. When it's
done, it will slowly pulse white, letting you know it's ready for setup.

Color: Slow-pulsing white What it means: Device is ready for set up. What to do:
Use the Google Home app to set up your router.

Color: Solid white What it means: Router is online and all is well. What to do:
You're online. Enjoy!

Color: Slowly pulsing yellow What it means: There is a network error. What to
do: Check that the Ethernet cable is connected to both your router and your
modem and both devices are turned on. You might need to unplug and plug in each
device again.

Color: Fast blinking yellow What it means: You are holding down the reset button
and are factory resetting this device. What to do: If you keep holding down the
reset button, after about 12 seconds, the light will turn solid yellow. Once it
is solid yellow, let go of the factory reset button.

Color: Solid yellow What it means: Router is factory resetting. What to do: This
can take up to 10 minutes. When it's done, the device will reset itself and
start pulsing white, letting you know it's ready for setup. Image Solid red
light Solid red Something is wrong. Critical failure. Factory reset the router.
If the light stays red, contact Wifi customer support.

                

Respuesta


Check that the Ethernet cable is connected to both your router and your modem
and both devices are turned on. You might need to unplug and plug in each device
again.

              
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