There are two ways to contact the team and resolve any issues, depending on the specific customer type.
Standard, Enhanced, and Premium Support customers
Standard, Enhanced, and Premium customers have a direct channel or point of contact on the Google Support team. Response times might vary depending on the type of support model purchased. Google's support team collaborates closely with the corresponding engineering teams to provide prompt resolutions to customer issues. For more information, see Google Cloud Customer Care.
Basic Support customers
The Google engineering team provides an issue tracker link for basic support customers. The Telecom Network Automation product team can provide customers with more information upon request. Customers can expect an initial response within 24-48 hours after reporting an issue through the tool. Due to the complexity of the product, Google cannot guarantee any specific resolution times.