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There are two ways to contact the team and resolve any issues, depending on the
specific customer type.
Standard, Enhanced, and Premium Support customers
Standard, Enhanced, and Premium customers have a direct channel or point of contact
on the Google Support team. Response times might vary depending on the type of
support model purchased. Google's support team collaborates closely with the
corresponding engineering teams to provide prompt resolutions to customer
issues. For more information, see
Google Cloud Customer Care.
Basic Support customers
The Google engineering team provides an issue tracker link for basic support
customers. The Telecom Network Automation product team can provide customers with more
information upon request. Customers can expect an initial response within 24-48
hours after reporting an issue through the tool. Due to the complexity
of the product, Google cannot guarantee any specific resolution times.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-10-02 UTC."],[],[]]
