Get support

Stay organized with collections Save and categorize content based on your preferences.

This page offers suggestions on how to get the results you expect from Speech-to-Text, and what to do if you need support to help you get the answers you need.

Support

If you have additional need for technical support, you have a number of options listed below.

Use the Speech UI to experiment with different configuration options

The Speech-to-Text API has a powerful Speech UI that allows you to upload audio files into your own Cloud Storage workspace. You can experiment with different configurations and settings to help improve transcription quality for your specific use cases.

Ask a question on Stack Overflow

Ask a question about the Speech-to-Text API on Stack Overflow. Please use the tag google-cloud-speech for questions about the Speech-to-Text API. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss the Cloud Speech API and get updates

Join the cloud-speech-discuss Google group to discuss the Speech-to-Text API and receive Speech-to-Text API announcements and updates.

You can also visit the Google Cloud Slack community to discuss Speech-to-Text API and other Google Cloud products. If you haven't already joined, use this form to sign up. For Speech-to-Text API, join the #speech channel.

How to get effective support

When asking for support, especially around transcription quality, it is important to provide multiple audio samples so that we can reproduce the issue. Without a small dataset (about 5 audio samples with expected transcriptions) it is difficult to troubleshoot the issues or to generalize a bugfix.

In general, the more information you provide the greater chance that the Speech-to-Text API team will be able to find issues or configuration options to help you get the best out of Speech-to-Text API.

Get a support package

Google Cloud Platform offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Platform Support.

File bugs or feature requests

To file a bug or a feature request, use the public issue tracker.