Class Conversation (2.40.0)

Conversation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.

Attributes
Name	Description
`name`	`str` Output only. Identifier. The unique identifier of this conversation. Format: `projects/`.
`lifecycle_state`	`google.cloud.dialogflow_v2.types.Conversation.LifecycleState` Output only. The current state of the Conversation.
`conversation_profile`	`str` Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: `projects/`.
`phone_number`	`google.cloud.dialogflow_v2.types.ConversationPhoneNumber` Output only. It will not be empty if the conversation is to be connected over telephony.
`start_time`	`google.protobuf.timestamp_pb2.Timestamp` Output only. The time the conversation was started.
`end_time`	`google.protobuf.timestamp_pb2.Timestamp` Output only. The time the conversation was finished.
`conversation_stage`	`google.cloud.dialogflow_v2.types.Conversation.ConversationStage` Optional. The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation. If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE. If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE.
`telephony_connection_info`	`google.cloud.dialogflow_v2.types.Conversation.TelephonyConnectionInfo` Output only. The telephony connection information.
`ingested_context_references`	`MutableMapping[str, google.cloud.dialogflow_v2.types.Conversation.ContextReference]` Output only. The context reference updates provided by external systems.

Classes

ContextReference

ContextReference(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Represents a section of ingested context information.

ConversationStage

ConversationStage(value)

Enumeration of the different conversation stages a conversation can be in. Reference: https://cloud.google.com/agent-assist/docs/basics#conversation_stages

IngestedContextReferencesEntry

IngestedContextReferencesEntry(
    mapping=None, *, ignore_unknown_fields=False, **kwargs
)

The abstract base class for a message.

Parameters
Name	Description
`kwargs`	`dict` Keys and values corresponding to the fields of the message.
`mapping`	`Union[dict, .Message]` A dictionary or message to be used to determine the values for this message.
`ignore_unknown_fields`	`Optional(bool)` If True, do not raise errors for unknown fields. Only applied if `mapping` is a mapping type or there are keyword parameters.

LifecycleState

LifecycleState(value)

Enumeration of the completion status of the conversation.

TelephonyConnectionInfo

TelephonyConnectionInfo(mapping=None, *, ignore_unknown_fields=False, **kwargs)

The information about phone calls connected via phone gateway to the conversation.