Class LiveAgentHandoff (1.17.0)

Version 1.17.0

• 1.37.0 (latest)
• 1.36.0
• 1.35.0
• 1.34.1
• 1.33.0
• 1.32.1
• 1.31.1
• 1.30.1
• 1.29.0
• 1.28.0
• 1.27.0
• 1.26.0
• 1.25.0
• 1.24.0
• 1.23.1
• 1.22.0
• 1.21.0
• 1.20.1
• 1.19.0
• 1.18.0
• 1.17.1
• 1.16.0
• 1.15.0
• 1.14.1
• 1.13.5
• 1.12.1
• 1.11.0
• 1.10.0
• 1.9.1
• 1.8.0
• 1.7.0
• 1.6.0
• 1.5.0
• 1.4.0
• 1.3.2
• 1.2.0
• 1.1.1
• 1.0.0
• 0.8.2
• 0.7.1
• 0.6.0
• 0.5.0
• 0.4.1
• 0.3.0
• 0.2.0
• 0.1.1

LiveAgentHandoff(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

• In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
• In a webhook response when you determine that the customer issue can only be handled by a human.

Attribute

Name	Description
metadata	google.protobuf.struct_pb2.Struct Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.